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OMNI Jewelcrafters Customer Service Phone, Email, Contacts

OMNI Jewelcrafters
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2.3 6 Complaints
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OMNI Jewelcrafters Complaints 6

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8:36 am EST
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OMNI Jewelcrafters Omni store in Pembroke Ontario-service and product complaint

My husband went into the store in the beginning of Dec to purchase a piece of jewelry for my birthday. The store "Manager" served him. Once she convinced him to purchase a very unattractive bracelet for $580 she never explained to him ever that you can negotiate the price so of course he paid full price at the same time our son purchased a very expensive watch for his brother for a Christmas gift and of course was never explained the option to pay less than asking price. When I received the bracelet and seen the receipt, I told him this looks like something form the dollar store and I will be returning it ASAP! When I went into the store to return the item the "Manager" was not happy with me at all and said she wished more husbands were like mine and didn't care about the cost of these items. I left the store and returned the next day to be served by a very nice young lady. She gave me a store credit for the bracelet and showed me items I wanted to see. I then asked her is there were any items on sale that I could look at and her reply was everything is on sale! What do you mean by that - and she told me all prices are negotiable - I was extremely surprised by this and told her we just spent over 1,000 in this store within a few days and were never told ablut this. I did tell her the store "Manager" served us and never once told us about this... she apologized on behalf of Omni store... the store manager was extremely rude to the sales person serving me. She had to ask the manager for some guidance on processing my credit and the manager was looking very annoyed for no good reason. I just checked my receipt and the person that gave me awesome service with Ryann (not the store Manager) she was rude to me and her co-worker. My husband's name is Anders Barvestal so you can look up to see what he has purchased, and our son's name is Jake Barvestal. I did purchase a ring with part of my store credit but was told I CAN NOT negotiate the price because it's on store credit! I want to hear back from Omni and would appreciate a credit of some sort because we were never made aware of the price being negotiable. Also do I only have 30 days to use my store credit? I need to know so I don't lose the rest of my credit of $228.17

Desired outcome: I feel very strongly we should have been made aware all prices are negotiable and given some sort of discount. Please provide us with a credit!!!

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2:48 pm EST
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OMNI Jewelcrafters Jewelry Scam

I purchased my wedding band from Omni Jewelcrafters and a few years later when I tried to appraise it for insurance purposes, I found out that a the gold band that I paid over $600 for was actually Silver!

Unfortunately at this point, I cannot find my receipt as I have moved several times. I recall ordering a band, receiving it and noticing a defect (chipped diamond). The sales person gave me the ring that was in the showcase, so it is quite possible a silver replica was given to me by mistake, but I feel genuinely ripped off now knowing the real value of the ring I made my vows with :(.

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Update by cbhangari
Feb 17, 2016 10:33 am EST

The attached picture is what their jewel craftsmanship looks like. Terrible. The right diamond on the thin band is chipped from being shoved into the small setting edge.

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3:13 pm EST
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OMNI Jewelcrafters Ring from Omni Jewelcrafters

I would NOT recommend this company to anyone looking to sell their jewelry. I was a regular customer and recently I went to buy a ring for my wife from Hw7/Keele location. They asked my range and I said around $125. Then they found me a beautiful ring for $190. I was very happy and bought it. On the way home, I got a phone call from they saying they have sold a ring worth $900 for $190. So I came back to the shop and returned it and then they got me a silver basic ring for $190. I felt something is going on. On the very next day I returned it and got store credit. After couple of days, I sent my wife with the store credit and i told her to be very firm and not to show the store credit form. At the end she got a good ring for $ 75 and once they saw the store credit of $190, they have started telling that this ring actually costs $190. As my wife was very firm, she got it for $75 These people are playing games with people like us. I would never go to this place again.

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Is OMNI Jewelcrafters Legit?

OMNI Jewelcrafters earns a trustworthiness rating of 95%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds OMNI Jewelcrafters to be a trustworthy company. Although there's a 33% resolution rate for customer complaints, which deserves attention, OMNI Jewelcrafters is known for their high standards and safety. If you're thinking about dealing with OMNI Jewelcrafters, it's wise to check how they handle complaints.

We found clear and detailed contact information for OMNI Jewelcrafters. The company provides a physical address, 6 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for omnijewelcrafters.com can be seen as a positive aspect for OMNI Jewelcrafters as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of OMNI Jewelcrafters's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Omnijewelcrafters.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Omnijewelcrafters.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with OMNI Jewelcrafters's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 33% of 0 complaints were resolved.
  • No reviews for omnijewelcrafters.com on popular sites. Be cautious and do additional research. Look for information about the OMNI Jewelcrafters and be careful with personal information or transactions.
  • Omnijewelcrafters.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The omnijewelcrafters.com may offer a niche product or service that is only of interest to a smaller audience.
  • OMNI Jewelcrafters protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We have detected an internal review system on OMNI Jewelcrafters's website, which can be a positive feature for customers looking to make informed decisions about the company's offerings. However, we recommend that you take the time to research the reviews and verify their authenticity before trusting them entirely
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6:34 pm EDT
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I have to really agree that Omni Jewelcrafters have no customer service skills and have poor products. I have had my engagement ring for less than a year and my side diamonds have fallen out on four separate occasions. On one occasion the diamond fell out less than 24 hours after I got the ring fixed. I asked for the ring to be fixed and they told me to...

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3:55 pm EST
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OMNI Jewelcrafters Fake Appraisals

I recently "won" two items in the Omni Jewelcrafters auction - a pair of diamond stud earrings valued at $4200 by Omni, and a diamond bracelet valued at $17, 000.00 by Omni. I tried to get an independent appraisal from Omni about the value of the pieces and got a runaround; after pushing them I received in appraisals. I was suspicious after they were willing to issue an appraisal for the earrings without even looking at them. After some discussion, I took both the earrings and the bracelet to EGL Labs, who Omni uses exclusively to value its diamonds. The appraiser at EGL said that he had the bracelet in his office the day before and refused to issue an appraisal, either through Omni or to myself directly.

I had an independent appraiser from GIA Labs look at both pieces; they valued the earrings at $3000, and the bracelet at $7, 000 - a $10, 000.00 difference. Either Omni misrepresented the valuation of these pieces or was grossly incompetent, particularly with the bracelet. It is no wonder that the appraiser at EGL examined the bracelet and then refused to issue an appraisal. It would force him to either contradict a major client or to break ethics and participate in the misrepresentation. Despite his abruptness, I commend him for refusing to issue the appraisal, as that was the correct and ethical action to take in his situation.

In light of the valuations by the GIA lab and the price that I paid (about 1/2 of the GIA appraisals) I decided to keep the pieces. However, I will never do business with Omni again and would recommend that others stay away because of these unethical markups and appraisals.

patrick.[protected]@gmail.com

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roddy boy
Caledon, CA
Jul 01, 2011 9:04 pm EDT
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Well, how dew ya think they pay for the store the employees and thier massive radio campaign and... PROFIT ! You whinners are sooooooooo nieve !

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bchurchaupt89
Burlington, CA
Jun 27, 2010 12:33 pm EDT

I did a little digging and found out that the owner of Omni Jewelcrafters had a couple of bankruptcies. This doesn't bode well for an honest business. I saw their ads on tv, tho, and they were listing off 10 reasons why omni is the way to go. It looked pretty convincing, but when i went to their site I noticed that much of their diamond inventory is EGL graded. In my experience, EGL graded diamonds are so loosely graded, it's hard to tell whether the cert is worth anything at all. Probably a lot of their stock is from Israel, too. Israel is a great place with great people, but for some reason their diamond grading standards are really super loose. Sometimes it's 2 color/clarity gradings off, which is the legal limit. Any more than this and it's considered misrepresentation.

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domca46
Mississauga, CA
Feb 25, 2010 4:20 pm EST

My girlfirend recently got engaged and the ring her fiance bought was from omni... basically the diamond was not centered, she brought it back to have it fixed..they told her they couldnt do anything for her. Finally after going back and forth with them for awhile, they agreed to fix it... they returned it to her late and it was missing 2 diamonds on the band... she once again returned it and well things went from ugly to worse! She contacted the CEO, who told her that she was interupting his dinner with his son in law...which was the manager of the store she was dealing with, and to WISH HIM A HAPPY ANNIVERSY WHEN HE CALLS HER BACK ABOUT THE RING! Can you believe this crap, the balls this man had after his stupid son in law avoided her calls and originally did not want to fix her ring for her! DO NOT DO BUISNESS WITH THESE [censored]ES, HUGE EMBARASSMENT TO CANADIAN COMPANIES...

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2:16 pm EDT
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I would NOT recommend this company to anyone looking to sell their jewelry. I have been looking to sell an engagement ring that was given to me. I have been to a few of the different locations around the GTA that advertise jewelry buying. The offers I have received from 3 other companies averaged about $800.00 for a ring that was originally purchased for...

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Overview of OMNI Jewelcrafters complaint handling

OMNI Jewelcrafters reviews first appeared on Complaints Board on Mar 30, 2009. The latest review Omni store in Pembroke Ontario-service and product complaint was posted on Dec 5, 2022. The latest complaint Fake Appraisals was resolved on Dec 10, 2009. OMNI Jewelcrafters has an average consumer rating of 2 stars from 6 reviews. OMNI Jewelcrafters has resolved 2 complaints.
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  1. OMNI Jewelcrafters Contacts

  2. OMNI Jewelcrafters phone numbers
    +1 (416) 783-7604
    +1 (416) 783-7604
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    Customer Service
    +1 (905) 760-7604
    +1 (905) 760-7604
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    North York, ON
    +1 (905) 755-0900
    +1 (905) 755-0900
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    Mississauga, ON
    +1 (416) 783-2091
    +1 (416) 783-2091
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    Jewel & Java Cafe
    +1 (905) 424-7604
    +1 (905) 424-7604
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    Ajax - Cash for Gold
    +1 (416) 787-7604
    +1 (416) 787-7604
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    Fairholme - Cash for Gold
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  3. OMNI Jewelcrafters emails
  4. OMNI Jewelcrafters address
    2793 Bathurst St., Toronto, Ontario, M6B3A4, Canada
  5. OMNI Jewelcrafters social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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