Diamond Nexus
reviews and complaints

Diamond Nexus is the bomb! Their customer service is off the chain and their products are top-notch. If I ever get the chance to buy some more bling, you best believe I'm hitting up Diamond Nexus first. I can't even begin to express how grateful I am for their amazing service. They really know how to treat a customer right. Thanks a million, Diamond Nexus! You guys are the real MVPs!

This ring from DiamondNexus is absolutely stunning! I can't even count how many times I've received compliments on it. It's definitely a showstopper and I'm head over heels in love with it. The best part is that it looks just like a mined diamond, but it's actually a lab-created diamond from DiamondNexus. And let me tell you, it's much bigger and more brilliant than any mined diamond we could have afforded.

I was a bit skeptical at first about buying a lab-created diamond, but after doing some research and reading reviews, I decided to give DiamondNexus a try. And I'm so glad I did! The quality of their diamonds is top-notch and the prices are unbeatable. Plus, it's great to know that I'm not contributing to the negative environmental and social impacts of the diamond mining industry.

The ordering process was super easy and the customer service was great. I had a few questions and they were all answered promptly and professionally. The ring arrived quickly and was even more beautiful in person than it was in the pictures.

Overall, I couldn't be happier with my purchase from DiamondNexus. If you're in the market for a diamond, I highly recommend checking them out. You won't be disappointed!

I gotta say, I've been ordering from DiamondNexus for a while now and they really know how to treat their customers right. I haven't had any issues with my orders, but I've seen them respond super fast to other folks who have had some trouble. It's clear that they really care about making sure everyone is happy with their purchase. And let me tell you, that kind of customer service is hard to come by these days. So if you're looking for a company that truly values your satisfaction, DiamondNexus is the way to go. A+ all the way!

I gotta say, DiamondNexus is the real deal. I was blown away by the quality of their products and the way they treat their customers. I mean, who doesn't love a good presentation? The boxes my earrings and wedding band came in were so fancy, I almost didn't want to open them!

But let's talk about the real stars of the show - the diamonds. My round stud earrings are absolutely stunning. The stones are so clear and sparkly, I can't stop staring at them. And my wedding band? It fits like a glove and looks amazing with my engagement ring. I couldn't be happier with my purchase.

But what really sets DiamondNexus apart is their customer service. They were so helpful when I was trying to decide on a wedding band and made sure I got exactly what I wanted. And when I had a question about my order, they were quick to respond and super friendly.

Overall, I would highly recommend DiamondNexus to anyone looking for high-quality, affordable diamond jewelry. They've got it all - great products, amazing customer service, and even fancy boxes. What more could you ask for?

I gotta say, I'm really impressed with DiamondNexus. My wife got this beautiful necklace with a big ol' diamond in it, and it's just stunning. And get this - it's not even a real diamond! It's made in a lab, which means it's way more affordable than something that was dug up out of the ground. Plus, it's made right here in America, which is pretty cool.

But the best part? My wife loves it. She wears it all the time, and she gets compliments on it all the time. And I gotta admit, it makes me feel pretty good to know that I got her something that she loves so much.

And here's the thing - we're on the Diamond Nexus Lab email list now, and we get all kinds of notices about sales and stuff. So who knows, maybe I'll be able to get her a tennis bracelet or something to go with that necklace for Christmas. I mean, why not, right?

All in all, I'd say that DiamondNexus is definitely worth checking out if you're in the market for some nice jewelry. They've got some really beautiful stuff, and it's all made with lab-grown diamonds, so you can feel good about your purchase. Plus, they're always having sales and stuff, so you might be able to snag a great deal.

So, I bought a rock from DiamondNexus to put in my ring. When I took it to a jeweler, he said it was chipped and couldn't put it in. I sent it back and asked for a new one, but they said it was already set and couldn't do anything about it. Like, seriously? Can't they just be fair and honest? It's not like I'm asking for a diamond the size of a watermelon or anything. Just a decent stone for my ring. I don't think I'll be buying from them again.

DiamondNexus is a jewelry store that I recently purchased a ring from. I was excited to receive my order, but unfortunately, I had to wait for two whole weeks and still received nothing. I was starting to get worried and decided to give them a call to inquire about my order. To my surprise, they told me that they hadn't sent it yet because of my email service being in Europe, even though my shipping address was not in Europe. I was confused and frustrated. Why didn't they call me to clarify the situation before making assumptions?

Their sales service was quite irresponsible, and I felt like they were behaving like racists. I didn't receive any apologies for the inconvenience caused, which made me feel even more disappointed. It's not fair to treat customers this way, and I hope they improve their customer service in the future.

Despite the negative experience, I must say that the quality of the ring was excellent. It was worth the wait, and I received many compliments on it. The design was unique, and the diamond looked stunning. I would recommend DiamondNexus for their jewelry, but I would advise caution when it comes to their sales service.

I recently stumbled upon DiamondNexus and decided to give it a try. Let me tell you, I was pleasantly surprised! The website is easy to navigate and the customer service is top-notch. I had a few questions and they were answered promptly and professionally.

The diamonds themselves are stunning. I purchased a ring for my wife and she was over the moon with it. The quality is exceptional and the price was very reasonable. I was a bit hesitant to buy diamonds online, but DiamondNexus exceeded my expectations.

I also appreciate that DiamondNexus is environmentally conscious. Their lab-grown diamonds are a sustainable and ethical alternative to mined diamonds. It's great to know that I can purchase a beautiful piece of jewelry without contributing to the negative impact of diamond mining.

Overall, I highly recommend DiamondNexus. If you're in the market for diamonds, give them a try. You won't be disappointed.

I gotta say, I'm super impressed with Diamond Nexus. I mean, why would anyone go to a fancy jewelry store and pay a fortune for a diamond when you can get the same thing for way less? It's just common sense, right? I used to think that diamonds were these super rare and precious gems that you had to spend a ton of money on, but Diamond Nexus showed me that's just not true.

Their website is super easy to use and they have tons of options to choose from. I was able to find the perfect engagement ring for my girlfriend without breaking the bank. And let me tell you, she was thrilled when I proposed. She couldn't believe how beautiful the ring was and how much it sparkled.

I also love that Diamond Nexus is all about sustainability and ethical sourcing. They use lab-created diamonds, which are just as beautiful and durable as mined diamonds, but without all the environmental and ethical issues. Plus, they're way more affordable, which is a huge bonus.

Overall, I would highly recommend Diamond Nexus to anyone looking for high-quality diamond jewelry without the crazy price tag. Don't waste your time and money at those fancy jewelry stores. Trust me, Diamond Nexus is the way to go.

My engagement ring, a Cinderlla Staircase, was bought about 9 years ago. It's a beautiful ring! But a few months ago, I noticed some scratches on the center stone. Since I didn't buy the ring, and my then-fiance and I have long since broken up, I didn't know if Diamond Nexus would honor the warranty. So, I contacted customer service and gave them some information so they could try and locate the account. They found it and assured me the stone was covered! They emailed me a shipping label and within a few days of mailing the ring back, I was sent a quote to have the stone replaced, the setting repaired, and cleaned and polished! Since I wasn't sure about the warranty, I had taken the ring to a different jeweler and was quoted $250 for the repair to the setting and $500-750 to replace the center stone. I was looking at around $1K to restore the ring to its original fabulousness! I paid a nominal fee of $120 to Diamond Nexus and will be getting my ring back to me, fully restored, in a few days. The customer service reps are AWESOME! Everyone I have spoken to has been knowledgeable and very helpful!

I have read several negative reviews about Diamond Nexus and their products and customer service, and I have a few things to say about them... First, even if the stones are CZ (and I am not saying they are) WHO CARES? They are obviously high-quality stones that come with a LIFETIME warranty, and the settings are 14K gold. So, again, WHO CARES? Second, I have spoken to several customer service reps since I sent my ring in for repair, and EVERY SINGLE ONE OF THEM, without exception, has been courteous, knowledgeable, and helpful. Diamond Nexus is an awesome company with awesome products and employees!

I am so happy with the service I received from Diamond Nexus. They went above and beyond to help me, and I couldn't be more grateful. The quality of their products is outstanding, and their customer service is top-notch. I highly recommend Diamond Nexus to anyone looking for beautiful, high-quality jewelry with a lifetime warranty. Thank you, Diamond Nexus, for restoring my ring to its original beauty!

My fiancé bought my engagement ring here. He was under the impression it was a lab grown diamond (due to the extremely similar wording) and so was I, from a quick glance at the website. When he bought it, they didn't offer an option to buy an actual lab grown diamond, so he assumed that was what he was buying. We only realized when we went to buy a matching wedding band that we actually got the nexus diamond alternative, which is not a lab grown diamond. Since we were past the 30-day return policy, they didn't allow us to exchange or return the product. We were hoping to pay the difference and have the fake diamonds replaced with lab grown diamonds, but that was not something they would consider. We are extremely disappointed in the misleading way this company advertised their product. They very carefully word everything so that they are legally protected while not being as transparent as they can be to the average consumer (at least months ago before they updated their website). They call their product lab "created" instead of lab "grown" and add "simulant" at the very end. The ring is nice but it's just expensive party jewelry and after 30 days, you're out of options. I do not recommend using this company.

I bought a ring from DiamondNexus and it's been a few months now. I wear it every day and it still looks as good as new. The diamond is shiny and sparkly, just like they said it would be. The band is comfortable and fits perfectly. I've gotten a lot of compliments on it too!

The ordering process was easy peasy. I just went on their website and picked out the ring I wanted. They had a lot of options to choose from, so it took me a little while to decide. But once I did, I just put in my info and clicked "buy." It arrived in the mail a few days later, and I was so excited to open it up and see it in person.

I was a little worried about buying a diamond online, but DiamondNexus made me feel confident in my purchase. They have a lot of information on their website about their diamonds and how they're made. They even have a video that explains the process, which was really interesting to watch.

Overall, I'm really happy with my purchase from DiamondNexus. I would definitely recommend them to anyone looking for a high-quality diamond at a reasonable price. They have great customer service too - I had a question about my order and they got back to me right away. So yeah, no complaints from me!

Twice during the three years we’ve had our wedding ring we've had to return it to Diamond Nexus because one of the three stones has fallen out. Each time they told us how to return it through FedEx and sent us Shipping Labels.

The second time, although the ring and loose diamond were double bagged, the ring fell out or was stolen, they said, during transit. My wife was distraught, her beautiful wedding ring, twice broken, was now gone.

When the ring was lost, Diamond Nexus said that although they arranged the shipping return, they didn’t bother to insure the shipping and it was our responsibility, so we should contact our insurance, if we had arranged insurance. Believing that, as a responsible company, they had insured their returns, we hadn’t.

Twice broken in three short years, now we’ve lost our beautiful (and expensive) wedding ring.

What a rip-off company - DON’T BUY THEIR PRODUCTS, they can break your heart, (and your bank!)

My husband purchased my engagement ring and wedding band from Diamond Nexus. I needed the rings resized to a larger size. When I sent them in, Carmen contacted me and inquired if I knew that the engagement ring was Platinum and the wedding band was 14K white gold. I did not know this, and when I brought this to my husband's attention, he was livid. He ordered both rings in Platinum, and was not aware that one had been sent as white gold. Carmen also stated that from what she could see in the records was that this is what was ordered. Carmen reported this to management and the next day I received a voice mail message from Maria who said they were looking into the matter and if I had any further communication, to email them. I immediately emailed Maria, telling her that my husband and I discussed this issue, and we would like them to proceed with resizing the rings as requested, as to waiting indefinitely for them to look into what happened. It is our belief that the company will simply state that this is what he ordered and it will be a waste of time to wait for them to continue looking into the issue. This occurred on Wednesday October 20, 2021 at approximately 12:00 p.m. At the writing of this Complaint, it is Thursday, October 21, 2021, and they are still "looking into" what happened. My husband and I really cannot see what could possibly take so long as to look up an order and see what was ordered vs what was provided. In my email to Maria I indicated that we want them to proceed with the resizing and send back my rings asap. I sent the email at 9:30 am, at 1:00 pm, still no response. I am disappointed with the seemingly deceptive way this company operates. If Carmen found it necessary to call me to exclaim that one ring was platinum and the other white gold, and wanted to confirm that we were sure this was what we had as it was quite unusual - then I am concerned that this company did not knowingly substitute a white gold for a platinum one without my husband's knowledge or consent. Their delay in responding and providing proof of their claim that this is what he ordered, only further supports my suspicions and my concerns. On today, October 21, 2021, I called to follow-up on my email and spoke to Misty who again said the same broiler plate response, they are looking into it and will be back in touch as soon as they can. Meanwhile, they have my rings. Have not confirmed that the mismatched rings are in fact what was ordered by my husband. Nor when they will proceed with resizing the rings and getting them back to me. While we were originally satisfied with this company, my confidence in them as plummeted significantly and we will be pursuing further legal action if they do not respond, fulfill the warranty contract, and provide proof that what we received is what my husband in fact ordered.

Don’t buy any rings from the company www.diamondnexuslabs.com. The rings are made from fake and fragile material, which can be easily broken and damaged. I received already broken ring and the seller hasn’t provided the warranty, therefore I couldn’t change it. I continued to argue with the seller, but all my attempts were useless. Be careful and better don’t order from this terrible seller.

I twice ordered from the website www.diamondnexus.com. For the first time, I didn’t get my order at all. They offered me to choose something else and promised to deliver it completely for free. I chose earnings, but they delivered wrong item. I tried to return it, but no one replied to my emails. I wonder if there are other people, who had the same experience. Let’s share views about this company, ‘coz the services are really bad and unprofessional.

I BOUGHT A RING AND EARRINGS A FEW YEARS AGO FROM DIAMOND NEXUS.

I JUST SOLD THE EARRINGS ON EBAY...ONLY TO FIND THAT MY BUYER FILED A REPORT AGAINST ME BECAUSE THE DIAMONDS WEREN'T REAL! I GAVE HIM A REFUND AND HE RETURNED THE EARRINGS.

NOW I CAN'T SELL THE RING OR THE EARRINGS UNLESS I LIST THEM AS "CZ" AND TAKE AN OFFER FOR LESS THAN 1/4 OF WHAT I PAID FOR THEM.

My husband knows how I feel about mined diamonds and he picked out the Heavenly Kiss for my engagement ring. I love the ring, but being a Police Officer it is hard to work in and I am fearful of losing my setting, so I do not get to wear my ring often.

My husband is now deployed, and I have expressed my concern to him since he won't buy me a ring I can work in...he has just picked out a beautiful ring and matching band which has a smaller setting and not a 3.6 center stone as my current ring. I was told that we must spend 50% more on a ring to get the full exchange price on my ring. The cost of my ring was 2500.00 the Dolce with matching band comes to a little over 2200.00, I really can't explain this to my husband very well because it is unclear to me.

Does a ring purchased with this company lose value after thirty days? How does a ring that cost less than one we would like to trade have an out of pocket cost of 600.00?

Our ceremony is in spring 2012 and I was ordering his ring from Diamond Nexus as well...but I am now afraid that if he wants an upgrade I won't be able to afford it.

This is heartbreaking and I am totally upset. This economy isnt the greatest and it takes a lot of planning to spend large amounts of money these days. We work hard for our salaries. I was in a jewelry store, located in the St. Louis Galleria looking for my husbands ring. The gentleman who showed my some choices asked about my ring.I was proud of where I got it from and told him my story. He asked if I minded him asking the cost, I didn't mind at all. I shared the cost with the kind sir, and with a softened smile he said " For that price you could have had a real diamond" I shared the story with my husband and he asked did I want another ring. I told him we have invested so much with this company, let's just stay with them...boy, was I wrong.

I purchased a diamond nexus lab stone to have set in an heirloom ring that had lost the center stone. Diamond Nexus Labs will not guarantee their stones if they do not set them, but I did not want to send my ring off and chance losing it. I had the stone mounted and their was no damage as a result of using a local, very reputable, jeweler to mount the stone. I examined it after it was mounted under high magnification and there was no damage at all and it looked beautiful. Last week I dropped the ring and the DNL stone cracked and chipped. Yup - just like a piece of glass. They are obviously not even a fraction of the hardness of a diamond, as claimed in their advertising. They won't do anything about it because they didn't set, it even though that had nothing to do with it cracking. Stay away from these stones, they are not a bargain. I wasted $150.00 and should have just bought a CZ.