CB Auto Parts and Repair Stores The Pep Boys Complaints #142-161

The Pep Boys review: Tire purchase and installation

roadsterpilot of Seattle, US

Jul 08, 2021 10:23 pm UTC

Verified customer

I went to Pep Boys store #888 at 6110 Sepulveda Blvd. Van Nuys CA on July 8 2021, at approximately 9:30am to have 4 tires installed that I purchased online. My car is a 2018 Ford Edge SEL/EcoBoost FWD which I purchased new with 4 miles on it in April 2018. The tires that came with it were Michelin Latitude HP radials size 245 60R 18, and had never had any problems with TPMS sensors in 52000+ miles. Driving to my appointment, I checked the tire pressure, which I always do when starting out for the day, tire pressure read 37lb for ALL FOUR TIRES. No tire pressure warning lights or sensor failure messages. I checked in and about an hour and a half later the Pep Boys service guy, Vasken, told me that one of my TPMS sensors was "missing" LOL…how could it be missing after 52000 miles? The tires were removed in April 2018 to powder coat the wheels and since then were rotated with no other work done. Looking at the service order it said the sensor was missing upon arrival…. LOL, if it was missing it would give tire pressure warning light and sensor failure messages; which it did after I left the Pep Boys store to get another TPMS sensor programmed and installed at America's Tire in Northridge CA. Going out to the service bay, tire guy Jose said he took the tire off and the sensor was "gone"…he's not a very good liar. Jose either stole the sensor or he destroyed it taking the tire off, and since Pep Boys don't have TPMS sensors and can't program them, service guy Vasken told me that, it makes sense that they would lie about it and not take the responsibility to fix their problem. I spent over 2 hours and spent $86.70 at America's Tire 10235 Balboa Blvd. Northridge CA [protected] to fix Pep Boys damage to my car. It seems to me if there was a sensor issue they would have been up front about it…right from the start…"hey your tire pressure warning light is on and it's giving sensor failure messages…. or I would have told them about the tire pressure warning light at the initial paperwork setup at 9:30am (appt. was 10:00am). Noooo…. an hour and a half later after they started work on the tire replacement I'm told the"sensor is missing". I want to be compensated for my time and I want $86.70 reimbursement for the sensor I had to buy.

Desired outcome: I want compensation for my time to replace the sensor and I want reimbursement for cost of the sensor ..$86.70.

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The Pep Boys Contacts

The Pep Boys phone numbers

+1 (888) 418-2298

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Rewards Program

+1 (888) 829-1420

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Rebates

+1 (888) 396-8254

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Pep Boys Credit Card:

+1 (888) 545-8532

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Property Management - Maintenance

+1 (800) 553-5338

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Fleet Services

+1 (778) 729-2855

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Bulk Sales

+1 (215) 430-9000

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+1 (800) 737-2697

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The Pep Boys emails

contactus@pepboys.com

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The Pep Boys address

3111 West Allegheny Avenue, Philadelphia, Illinois, 19132, United States

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