Menu
Write a review
File a complaint
The Pep Boys

The Pep Boys review: Possible ac repair scam

S
Author of the review
6:23 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Dear Sir or Ma'am,

Back in mid-January, I took my 2016 Chevy Sonic into get the heater and A/C system checked out. After the diagnostic, it was discovered my thermostat and coolant hose had to be replaced, cost was around 500 dollars.

There was nothing wrong with the A/C then, fast-forward to a week ago when it started getting warm enough to use it. The A/C was inoperable blowing hot air, when I took it into Pep Boys they told me I needed a new A/C system, hoses, one of my tires tread was almost gone, and I needed brakes. Total cost was around 2000 dollars. I politely declined, and sought the warranty I had on it.

I took it to another place I trust more, and they told me the brakes were fine, just needed a brake fluid flush, tires were ok, but I got new ones anyway.

Took it back to Pep Boys to ensure I was under warranty, they did another diagnostic (even though I showed them the previous one done only a week ago), this time my brakes were fine, but my battery was mysteriously bad, and my AC just needed a new compressor, and hose. Getting inconstant information I declined again, was going to get charged for yet another diagnosis test, but I reminded them of the last one they conveniently forgot.

I am not pointing fingers, but I don't know if they sabotaged my A/C in the first place or were trying to get me to pay for way more than I needed. Either way, I do not trust them at all and will never take my business there again.

Pep Boys of Decatur, AL

0 comments
Add a comment

More The Pep Boys reviews & complaints

The Pep Boys - Bad treatment of employees 76
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
The Pep Boys - Rip off 12
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
The Pep Boys - "miscellaneous shop charge" is a scam 6
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
The Pep Boys - riped off 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
The Pep Boys - buy 1 get 1 free rebate
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all The Pep Boys reviews and complaints
  1. The Pep Boys Contacts

  2. The Pep Boys phone numbers
    Click up if you have successfully reached The Pep Boys by calling +1 (888) 418-2298 phone number 0 0 users reported that they have successfully reached The Pep Boys by calling +1 (888) 418-2298 phone number Click down if you have unsuccessfully reached The Pep Boys by calling +1 (888) 418-2298 phone number 0 0 users reported that they have UNsuccessfully reached The Pep Boys by calling +1 (888) 418-2298 phone number
    Rewards Program
    Click up if you have successfully reached The Pep Boys by calling +1 (888) 829-1420 phone number 0 0 users reported that they have successfully reached The Pep Boys by calling +1 (888) 829-1420 phone number Click down if you have unsuccessfully reached The Pep Boys by calling +1 (888) 829-1420 phone number 0 0 users reported that they have UNsuccessfully reached The Pep Boys by calling +1 (888) 829-1420 phone number
    Rebates
    Click up if you have successfully reached The Pep Boys by calling +1 (888) 396-8254 phone number 0 0 users reported that they have successfully reached The Pep Boys by calling +1 (888) 396-8254 phone number Click down if you have unsuccessfully reached The Pep Boys by calling +1 (888) 396-8254 phone number 0 0 users reported that they have UNsuccessfully reached The Pep Boys by calling +1 (888) 396-8254 phone number
    Pep Boys Credit Card:
    Click up if you have successfully reached The Pep Boys by calling +1 (888) 545-8532 phone number 0 0 users reported that they have successfully reached The Pep Boys by calling +1 (888) 545-8532 phone number Click down if you have unsuccessfully reached The Pep Boys by calling +1 (888) 545-8532 phone number 0 0 users reported that they have UNsuccessfully reached The Pep Boys by calling +1 (888) 545-8532 phone number
    Property Management - Maintenance
    Click up if you have successfully reached The Pep Boys by calling +1 (800) 553-5338 phone number 0 0 users reported that they have successfully reached The Pep Boys by calling +1 (800) 553-5338 phone number Click down if you have unsuccessfully reached The Pep Boys by calling +1 (800) 553-5338 phone number 0 0 users reported that they have UNsuccessfully reached The Pep Boys by calling +1 (800) 553-5338 phone number
    Fleet Services
    Click up if you have successfully reached The Pep Boys by calling +1 (778) 729-2855 phone number 0 0 users reported that they have successfully reached The Pep Boys by calling +1 (778) 729-2855 phone number Click down if you have unsuccessfully reached The Pep Boys by calling +1 (778) 729-2855 phone number 0 0 users reported that they have UNsuccessfully reached The Pep Boys by calling +1 (778) 729-2855 phone number
    Bulk Sales
    Click up if you have successfully reached The Pep Boys by calling +1 (215) 430-9000 phone number 0 0 users reported that they have successfully reached The Pep Boys by calling +1 (215) 430-9000 phone number Click down if you have unsuccessfully reached The Pep Boys by calling +1 (215) 430-9000 phone number 0 0 users reported that they have UNsuccessfully reached The Pep Boys by calling +1 (215) 430-9000 phone number
    Click up if you have successfully reached The Pep Boys by calling +1 (800) 737-2697 phone number 0 0 users reported that they have successfully reached The Pep Boys by calling +1 (800) 737-2697 phone number Click down if you have unsuccessfully reached The Pep Boys by calling +1 (800) 737-2697 phone number 0 0 users reported that they have UNsuccessfully reached The Pep Boys by calling +1 (800) 737-2697 phone number
    Customer Service
    More phone numbers
  3. The Pep Boys emails
  4. The Pep Boys address
    3111 West Allegheny Avenue, Philadelphia, Illinois, 19132, United States
  5. The Pep Boys social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 07, 2026
  7. View all The Pep Boys contacts
The Pep Boys Category
The Pep Boys is ranked 19 among 325 companies in the Auto Parts and Repair Stores category

Most discussed The Pep Boys complaints

Brake repair scam
1
(opinions to this review)