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CB Auto Parts and Repair Stores The Pep Boys Complaints #182-201
The Pep Boys

The Pep Boys review: Customer service

S
Author of the review
2:57 pm UTC

On 11-13-2020, I purchased an alternator and 4 spark plugs for my car at the pepboys in Stream Walk Lane, Manassas VA. I paid for the items with a core fee of $80.00 instead of $50.00 from the pepboys website. I returned the used alternator on 12-4-2020 to get credit of $80.00. The parts department person behind the counter credited me $69.23 on my debit card. He also charged me $69.23 on my debit card, making it even. I lost my money due to his foolishness and both times he has no mask on talking to customer. My bank account did not reflect my refund. The reason for only $69.23 was I purchased brake pads and he don't know how to credit me the core refund. I am asking for my core refund of $69.23 please, thank you.

Sai Chiang
[protected]@netzero.com

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  1. The Pep Boys Contacts

  2. The Pep Boys phone numbers
    +1 (888) 418-2298
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    Rewards Program
    +1 (888) 829-1420
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    Rebates
    +1 (888) 396-8254
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    Pep Boys Credit Card:
    +1 (888) 545-8532
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    Property Management - Maintenance
    +1 (800) 553-5338
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    Fleet Services
    +1 (778) 729-2855
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    Bulk Sales
    +1 (215) 430-9000
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  3. The Pep Boys emails
  4. The Pep Boys address
    3111 West Allegheny Avenue, Philadelphia, Illinois, 19132, United States
  5. The Pep Boys social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 07, 2026
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The Pep Boys Category
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