The Pep Boys review: Customer service

On 11-13-2020, I purchased an alternator and 4 spark plugs for my car at the pepboys in Stream Walk Lane, Manassas VA. I paid for the items with a core fee of $80.00 instead of $50.00 from the pepboys website. I returned the used alternator on 12-4-2020 to get credit of $80.00. The parts department person behind the counter credited me $69.23 on my debit card. He also charged me $69.23 on my debit card, making it even. I lost my money due to his foolishness and both times he has no mask on talking to customer. My bank account did not reflect my refund. The reason for only $69.23 was I purchased brake pads and he don't know how to credit me the core refund. I am asking for my core refund of $69.23 please, thank you.

Sai Chiang
[protected]@netzero.com