CB Department Stores The Foschini Group Horrible service

The Foschini Group review: Horrible service

Granville Combrinck Schmidt of US

May 12, 2025 4:12 am EDT

Verified customer

Featured review

I would like the Area Manager of Randfontein to call me on [protected], the request has been given to store but no response

I am highly disappointed the way my problem is not rectified as till now

As I walked in Foschini Randfontein, I ask the lady by cosmetics if I can to payment. She advised me yes and she checked and this was R1005.00.
As I got home I saw that I had no money in my account, this lady took R10005.00 out of my account.
Manager reversed it on card machine, but I still don't have my money back till now

As you may check I am self-employed I had to miss work 4 days as I don't have money to travel. You are more than welcome to check - GCS HOSPITALITY CONSULTING.
Already I lost R8000.00 for 4 days, please advise who is paying for my loss?
I can send you my billing so you can see I work weekends and up to 30 days a month with no off days.
But now I am in a loss. So tomorrow I cannot go as well as no movement for my funds.

As it was Mother's day but I cannot even buy anything, as my cash not back.
I also pay R1500 on my Edgas account. I have to use my card again to get stuff for mothers day, R1400.00. I have the slip to prove it.
I don't think it's fair that my family is being affected by an unfocused staff member.

By being a good Costumer I just wanted to pay an extra payment.

I would like the area manager to jump in here as this is unacceptable,
I called the store on Saterday and asked for the Area manager to call me.
Till now no call

I would like the person bebove the area manager to call me, no just a agent. As this has gone beyond bad service/
Granville Combrinck Schmidt
[protected]
[protected]@gmail.com

Recommendation: Customers Service

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The Foschini Group Contacts

The Foschini Group phone numbers

+27 219 387 666
+27 219 387 666

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39%
Confidence score

Customer Service, Non-SA

+27 860 576 576
+27 860 576 576

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33%
Confidence score

Customer Service, RSA

+27 860 834 834
+27 860 834 834

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New Accounts Department

+27 860 037 755
+27 860 037 755

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Collections, RSA

+27 219 387 560
+27 219 387 560

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Collections, Non-SA

More phone numbers

The Foschini Group emails

surenn@tfg.co.za

97%
Confidence score: 97%

it

customerservices@tfg.co.za

92%
Confidence score: 92%

support

onlineshop@tfg.co.za

92%
Confidence score: 92%

sales

damelin@tfg.co.za

90%
Confidence score: 90%

More emails

The Foschini Group address

340 Voortrekker Road Parow East, Western Cape, Cape Town, 7500, South Africa

The Foschini Group social media
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May 16, 2025
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