CB Department Stores The Foschini Group Complaints #2-21

The Foschini Group Reviews and Complaints

The Foschini Group review: Service

Michelle Williams of US

Aug 04, 2026 8:00 am UTC

Verified customer

Featured review

I have insurance on my device, then on 17-07-2026 I contacted the insurance where I was advised to complete a claim form and hand the phone in at any Foschini which I went same day to Foschini Kenilworth, completed form and gave in phone, I was told about 2 weeks for repair then on 27-07-2026 did I chat to lee at Foschini to find out phone still at store and claim form had never been submitted, I then contacted the insurance to make them aware of the situation that my device was still at the store. Only on 28-07-2026 was the device then send to insurance. Its 04 Aug when I phoned Foschini Kenilworth to speak to manager, I was put on hold for over 5mins with me eventually cutting the call. The worst service ever from Kenilworth Foschini. I just want my device returned and repaired.

Desired outcome: The manager of Foschini to expedite collect 05-08-2026 so I can collect at store same day.

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The Foschini Group Contacts

The Foschini Group phone numbers

+27 219 387 666

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39%
Confidence score

Customer Service, Non-SA

+27 860 576 576

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33%
Confidence score

Customer Service, RSA

+27 860 834 834

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New Accounts Department

+27 860 037 755

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Collections, RSA

+27 219 387 560

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Collections, Non-SA

More phone numbers

The Foschini Group emails

surenn@tfg.co.za

97%
Confidence score: 97%

it

customerservices@tfg.co.za

92%
Confidence score: 92%

support

onlineshop@tfg.co.za

92%
Confidence score: 92%

sales

damelin@tfg.co.za

90%
Confidence score: 90%

More emails

The Foschini Group address

340 Voortrekker Road Parow East, Western Cape, Cape Town, 7500, South Africa

The Foschini Group social media
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Aug 04, 2026
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