Having problems with The Dump?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

Customer Service

+1 800 768 0348 (Customer Service)
+1 888 818 5922 (Web Sales)
+1 866 396 8254 (Credit Service)
+1 404 442 1900 (Atlanta, GA)
+1 630 519 4800 (Chicago, IL)
+1 214 296 6200 (Dallas, TX)
+1 757 245 2208 (Hampton, VA)
+1 281 447 2250 (Houston, TX)
+1 757 466 0166 (Norfolk, VA)
+1 484 831 1060 (Philadelphia, PA)
+1 480 403 9800 (Phoenix, AZ)
+1 804 262 6480 (Richmond, VA)
+1 856 677 1030 (Turnersville, NJ)
5324 Virginia Beach Blvd
Virginia Beach, Virginia
United States - 23462-1828
Atlanta, GA
815 Sidney Marcus Boulevard, Atlanta, Georgia 30324

Chicago, IL
2860 S Highland Avenue, Lombard, Illinois 60148

Dallas, TX
2700 Ranch Trail Drive, Irving, Texas 75063 

Hampton, VA
124 New Market Square, Newport News, Virginia 23605 

Houston, TX
10251 North Freeway, Houston, Texas 77037 

Norfolk, VA
801 North Military Highway, Norfolk, Virginia 23502 

Philadelphia, PA
1800 East Dr., Oaks, Pennsylvania 19456 

Phoenix, AZ
1345 West Elliot Road, Tempe, Arizona 85284 

Richmond, VA
7204 Brook Road, Richmond, VA 23227 

Turnersville, NJ
5700 Route 42, Blackwood, New Jersey 08012 

Complaints & Reviews

bogus employee sales

I have worked there now 4 weeks as a sales person. The store is new to Tempe AZ since Jan 29th 2010. We were...

pick-up wait time

We were out shopping last weekend and bought an item that we were going to take home with us and found out that there was a 4-4.5 hour wait for pick-up!!! That is so ridiculous! The Dump should warn customers of a long wait time so that we don't waste our time shopping. We would have turned around and left had we known the wait time was so long. We have spent thousands of dollars here, but we won't ever come back. They should really hire some new people in the warehouse or get their act together if they want to keep their customers. Nobody wants to wait 4.5 hours just to pick-up a piece of furniture.

all around bad experience

We purchased a king mattress and box spring from The Dump on 11/14/2009. Paid for them, checked to make sure...

rip off

No disclosure of return policy - Rip off restocking fee, wrong rug delivered, poor job by movers, Return policy on back of receipt that was folded and stapled close.

  • Ef
    Efficientshoppper Jun 26, 2010

    Similar experience in Irving. Incomplete furniture delivered, not even the delivery men could put together, as they missed a part. They took the furniture back. It took The Dump 2 weeks to refund our money, minus restocking and delivery fees, even though they did not have a replacement for the furniture and we did not sign the delivery reception. In short, we ended up with no furniture, but the Dump charged us for the stress and wasted time they caused us. Customer service completely unhelpful. Will never shop there again.

    0 Votes
  • Tm
    tmoss Oct 19, 2011

    has anyone purchased a 100% wool rug from the dump? we paid aa bunch for ours and it seems to be falling apart. I get at least 2 handsful of fur everyday. this stuff clogs up my vacuum (upright and handheld) now i'm going over the entire 8x10 area with my hand. after reading return nightmares i'm afraid i'm stuck with it. has anyone had a good experience buying a rug from the dup?

    0 Votes

leather living room set

On July 17, 2009 I bought a 4 piece leather living room set. On Aug 26 2009 I called the Dump's customer...

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free

defective bed

We purchased a very expensive mattress ($2, 500.00 for just the mattress) from The Dump Furniture Store in...

horrible customer service, dishonest sales tactics

My wife and I were decieved and ripped off by the dump store location in irving texas. We purchased an...

mattress claim

My husband and I purchased a mattress and boxspring set from The Dump in 2005. The set came with a full 20...

poor customer service

My wife and I have had a claim for the past 3 months on a mattress set that we purchased from the Dump. Just a few days after our purchase the mattress formed a dip that has been increasingly getting deeper and deeper. We jump through all the hoops that the Dump requested (taking pictures, filling out forms, calling customer service, etc.) and we still have yet to get any help on this issue. We paid $1, 300 for a useless mattress and foundation and the Dump is not helping, in fact today the Dump suggested that we the customer call the manufacture, how is that for poor customer service.

bait and switch

The Dump Furniture store is obviously using the "bait and switch" routine for much of their furniture. They...

refuse to replace defective furniture

We purchased a entertainment/sofa sectional from The Dump on 5/17/09 We began having problems 2 weeks after...

deceptive sales/horrible cust service

Purchased $9, 900 in "designer" living room furniture. No, I am not WEALTHY...I saved for it. The sales rep...

product damage and poor customer service

Dining room pedstal was delivered damaged in Mid March and the store has not repaired, replaced nor refunded my money. Mind you this was a $3, 500 purchase. It is now the end of May and customer sevice has only been an obstacle in any resolution. Their approach to customer service is "BUYER BEWARE". I strongly recommend you to do not purchase any items from their store as they don't stand behind the product.

  • Di
    Disappointed In Dallas Jun 18, 2009

    The name says it all; it is a DUMP. Why hasn't the Attorney General's Office dealt with the DECEPTIVE SALES PRACTICES, Lying Commercials, defective products and ridiculous customer service telemarketing team. Ned Scherer is the owner of this DUMP and he's hiding out in Virginia. LOSER... I'm going to file suit against you and your pathetic Carolina Furniture Company.

    0 Votes
  • Di
    Disappointed In Dallas Jun 18, 2009

    See you in CoURT

    0 Votes
  • Tm
    t machine Aug 09, 2009

    The Sales people at Oaks PA are completely deceptive. I have contacted the PA attorneys generals office. The customer service people are improperly trained robtrons. Ned Scherer lack ethics and should be disbarred from practicing law but most importantly he should be let go as CEO of this poorly run company Company. It is a matter of time. He is the next Ken Lay. SEE YA IN HELL NED.

    0 Votes
  • Im
    IMFEDUP Jan 27, 2010

    THEY JUST OPENED THE DUMP HERE IN TEMPE. THEL MANAGER DAN FROM THE DALLAS STORE THINKS HE IS GOD DOESN'T CARE ABOUT ANYONE, DOESN'T LISTEN TO ANYONE! WE WERE BUYING 10, 000.00
    OR MORE FROM THE ONLY HONEST REP IN THE STORE ON SUNDAY, THE VERY FIRST DAY THEY OPENED. THEY REFERRED TO IT AS A "SOFT OPEN" . THE REP HAS ALWAYS BEEN A TOP PRODUCER AND VENDOR OF THE YEAR. WE SPECIFIED A LOT OF HER PRODUCTS THAT SHE REP. 10 YEARS AGO. ANYWAY OUR DESIGN FIRM FOUND OUT THAT SHE JUST MOVED BACK FROM MAUI AND STARTED WORKING FOR THE NEW TEMPE STORE, "THE DUMP" . SHE ASKED DAN 1 SIMPLE QUESTION AND HE STARTED CALLING HER NAMES AND YELLING AT HER IN FRONT US AND EVERYONE ELSE IN THE STORE. WE BACKED AWY FROM THE ORDER BOUGHT ONLY 2500.00 FROM HER SO SHE WOULD AT LEAST EARN A SMALL COMMISSION AND TOLD HER TO GET THE HELL OUT OF THEIR!
    WE DECIDED TO PICK UP THE ORDER NOT WANTING ANYTHING TO DO WITH THE STORE! NEEDLESS TO SAY AS SOON AS WE SAW IT IN THE STORE WE WANTED OUR MONEY BACK. NOT SURE HOW SO MUCH DAMAGE COULD BE DONE BY JUST MOVING THE PIECE FROM THE SHOWROOM TO THE BACK BUT THEY REFUSED WE WILL HAVE TO USE OUR SERVICE AGREEMENT TO GET OUR MONEY BACK THEY SURELY WANT NOTHING TO DO WITH US! STAY AWAY FROM THE DUMP! YOU GET WHAT YOU PAY FOR
    AS FOR THE GREAT REP THEY LOST SHE IS IN A MUCH BETTER SITUATION ! A PLACE WHERE SHE CAN FEEL GOOD ABOUT HIGH VOLUME A COMPANY THAT STANDS BEHIND HER PRODUCTION. ALL DESIGNER IN THE A AND D FIRMS HAVE BEEN GIVEN HER NEW PLACE OF EMPLOYMENT HERE IN AZ. WE ARE LUCKY TO HAVE HER BACK IN AZ!

    -1 Votes
  • Im
    IMFEDUP Jan 27, 2010

    THE DUMP SUCKS IN AZ!

    0 Votes
  • Im
    IMFEDUP Jan 27, 2010

    ARIZONA HAS BEEN DUMPED ON !!! STAY AWAY YOU WILL BE MOBBED BY DISHONEST SALES REPS AND MANAGERS!!!

    0 Votes

rug

The wrong rug was delivered. Customer service person - name Gabby. No matter what she stated that it was my...