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The Cover Guy

www.thecoverguy.com

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1.3 24 Complaints
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The Cover Guy Complaints Page 2 of 2

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5:00 pm EST
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The Cover Guy Quality/Warranty

Within one year of purchase this product began to deteriorate. The supplier said they would repair the defects within the warranty period after I paid freight equivalent to 10% of the purchase price. This manufacturer does not stand behind their product, of which is composed of cheap materials and craftsmanship. You may get the best price from this firm, but you'll get what you pay for.

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Westminster
Cleveland, US
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May 17, 2011 9:52 pm EDT

If you look at the top of this page, almost directly to the left of this complaint is an advertisement for The Cover Guy!

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Arfdad
Glendale, US
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Feb 19, 2011 5:21 am EST

Same issues with "the cover guy." Bad quality, warranty is worthless More here: http://www.daddysnuts.com/spa-hot-tub-covers-cover-guy-review

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3:38 pm EST

The Cover Guy Slow in response

Quick service after ordering, and they caught my measuring mistake. (Good customer service) When product arrived the accessory (cover cap) was torn from packaging staples.They were some what slow in authorizing refund and even slower notifying us that they received item, and even slower in getting authority to issue credit back to us rather than replace. Finally got refund, but in this day of electronic communication, they were very disappointing about their (customer service). The product seem to be of a lesser quality than my original factory cover, and I thought the tie downs were of a lesser quality and in poor locations for our needs.

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OneHappyFamily
Burlington, CA
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Nov 10, 2010 9:06 pm EST
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I have to say i disagree, i think The Cover Guy has great customer service and you even started by saying they did. I have a cover from The Cover Guy. The cover is a higher quality than anywhere i have seen so far and i checked around a lot. I was worried about ordering through an online company but they by far met and exceeded my expectations. The service was quick, fast and very friendly. They also helped me with my measurements and i couldn't be happier !

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2:59 pm EDT
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I have been waiting for my spa top ordered in September. The company collected our money in quick fashion. Since then I have been told that they confused my order and needed the color of top. I immediately responded and again was told that the top would be delivered aspa. I was informed that the top was shipped but the tracking number was invalid would advise anyone considering this company think twice.

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