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JollyChic.com Customer Service Contacts

150 0662 (Indonesia)
1800 723 0597 (USA and Canada)
1800 467 974 (Australia)
800 014 8148 (United Kingdom)
+965 22 200 089 (International & Kuwait)
+966 138 928 999 (Saudi Arabia)
Rm101, Maple House 118 High Street
Purley
United Kingdom - M65FW

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Complaints & Reviews

JollyChic.comMissing order and poor attitude of EsnadXpress delivery service

I made 6 sets of online orders from Najran Saudi Arabia with logistic numbers as follows: [protected], [protected], [protected], [protected]. [protected], [protected].

I have not received package [protected] and [protected]..
Moreso, the package [protected] has been off tracking online without showing it has been delivered to me..
Kindly also ensure the EsnadXpress delivery service men are more customer oriented. It is not proper for customers not to receive their delivery at their address but have to be chasing after delievry men all over town to collect their package.
Thank you.

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    JollyChic.comSize very small

    Please i want to return an items and I can't make it
    Please any one from customer service contact me and help me quickly

    Size very small
    Size very small
    Size very small
    Size very small

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      JollyChic.comAndroid 9k smart TV box

      Order made in 15 Dec under Black Friday promotions, order delivery est 18-21 Dec. No delivery until 22nd Dec and received cancellation intimation today.
      This is unacceptable and tantamount to misleading advertisements liable for action under Saudi Min of Commerce Ecommerce regulations. I will proceed with complain under such is order not delivered.

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        JollyChic.comMy shipment is not receive

        Shipment number [protected]
        Is not deliver to me since 20 days

        My shipment is not receive

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          JollyChic.comService

          I ordered from JollyChic on the 23rd of November and the estimated time for arrival is between 7-9th of december
          But until now I didn't hear anything about my shipment! And the application didn't update the tracking shipment

          Can you inform me where is my shipment right now? And when it will deliver?!

          Please faster as much as you can in the arrival

          The logistics number is [protected]

          Thank you.

          Service
          Service

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            Nov 26, 2020

            JollyChic.com — Where is my shipment?!

            Dear Asbaq express group, I ordered from JollyChic on the 12 of November and the estimated time for arrival...

            JollyChic.comStatus update

            Good day Team,

            I'd like ask about the status of my shipment as there is no update since 22-Nov the last update mentioned is ready for pickup as today is the 4th day and the shipment is still ready for pickup. Kindly check with the delivery company.
            Appreciate for your quick response. Attached is for your reference

            Thanks

            Status update

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              JollyChic.comI am comparing about delivery.

              I want to cancel this order because delivery time is too late order number JA201024013050696612890
              Logistic number [protected]

              I am comparing about delivery.

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                JollyChic.comAsbaq delivery services

                Delivery man from asbaq with this contact number +[protected] complains a lot, he was arguing with me why he cannot locate my location when I already send it to him multiple times.. its not my problem if he cannot read the right directions.. he even told me not to order on Jollychic again. Please make sure to review this as it is unacceptable to have that kind of attitude towards costumer who patronizes ur item

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                  JollyChic.comI just ordered 4 times they didn't call me

                  I ordered some items but they didn't call me I tracked my shipment its out for delivery but they didn't call me I also tried to call them but can't touch them four times I ordered but no reply from warehouse tracked many times its showing your shipment out for delivery but anyone didn't try to call me its request to reply for me please consider as a valid customer

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                    JollyChic.comThe delivery guy

                    He wants to wait at 1 pm until 6pm his not andwering he should be fired. I need my parcel today!
                    And he said i did not answer the call... I keep on calling him but his not answerung and he blocked me

                    The delivery guy
                    The delivery guy

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                      JollyChic.comDelivery to wrong address

                      I wasn't home and I have told guy who was delivering to leave it at security gate of my compound as I do with all my shipments, I have provided him with my correct location, I never found my shipment, next day I received a call that my shipment has been delivered to wrong location and it is going to be returned to me, and since then I wasn't able to contact the company and I tried talking to Jollychic but they just say it has been delivered and dont want to bother with me, I just want number for this shipping company!!!

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                        JollyChic.comThe delivery man

                        Yesterday the asbaq express called and said he is on his way to deliver my jollychic order, then when he is already downstairs he ask me what is my order I said threadmill, then suddenly he said my order is not with him and it is a big shipment, he didn't even check what to bring, and he said he will deliver tomorrow morning which is today, and its 2pm already I am still waiting for my order. [censored]! Please deliver my order today because tomorrow is Friday its weekend!!

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                          JollyChic.comOrders number ji200406035645789323801, ja200711040059829412062

                          I give the complete address and even send the location in watts up but no orders come and the couturier did not even contact us he said he deover but no calls how come?why you are allowing this kind of delivery in your company?

                          Orders number ji200406035645789323801, ja200711040059829412062

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                            JollyChic.comNon delivery of my order and wrong information on Ashbaq delivery tracking details.

                            Dear Jollichic;
                            I am a long time customer of yours and please choose another courier on your products here in saudi arabia. I m not changing my address ever since my first order it is the same address, why ashbaq company is so misleading in their transaction with my order. Please facilitate that my order can be delivered on my address.
                            Thank you very much.

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                              JollyChic.comAsbaq delivery day

                              Sir I have one parcel from. Jollychick. Num is -[protected]
                              . My order which has been delayed more than 7days and now I check that it's written that I didn't answer their call... Which is a big lie because obviously they never called me.
                              Can u pls check it and pls do the needful... I tried to contact the num which has been given by jollychic costomer service.. But the num is unavailable..

                              Asbaq delivery day
                              Asbaq delivery day

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                                • Updated by Preetha Nishanth · Jul 06, 2020

                                  I have one parcel from jollychic.
                                  Till now I didn't got it.
                                  [protected] this is the tracking information.
                                  Can u please let me know when I get this item??

                                JollyChic.comPurchase order delivery

                                Jollychic Order No JI20053120233320494XXXX, was delivered to the shipping company, Asbaq, under Tracking Number XXXX081730, according to the information from Asbaq Express the shipping is in Dammam since June 6th without any further progress, according the purchase order I was suppose to receive my order as late as June 8th, the support from Jollychic is totally disappointing because they do not initiate any complaint file or open any claim towards Asbaq, and step aside of the problem without bearing any responsability. Asbaq contact numbers are incorrect or never answer.

                                Purchase order delivery

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                                  JollyChic.comI didn't receive my paid shipment

                                  Logis num [protected]
                                  Order number JA200419212611603454281
                                  When I visit jollychic app it says that the shipment is in Riyadh for clearance since 20 May until today.
                                  I want my shipment or please refund me the money SAR 723.
                                  Or ship my order to the below address:
                                  My name is Rana AlShaibi
                                  Phone number +[protected]
                                  Email: [protected]@gmail.com
                                  Ukashah Ibn Mahs 9219, Abi Said AlKhadri Street, Umm Alarad District, Taif City, Kingdom of Saudi Arabia. Post code: 26512.

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                                    JollyChic.comNon delivery of ordered items

                                    Dear Sir/Ma'am, I placed order on Jollychic on 13 Apr. Despite lapse of almost 2 months I have not received 5 items till today. Previously they said delay is due to arrival but now items are at Riyadh and cleared from customs since 19 May as you can see in attached pictures. One item was a birthday gift for my daughter which unfortunately was not delivered despite my repeated efforts. Every time I contact jollychic I don't get any response other than it will be delivered. this is bad example of customer service. Please do something as after this experience I don't think I will ever use jollychic

                                    Non delivery of ordered items
                                    Non delivery of ordered items
                                    Non delivery of ordered items
                                    Non delivery of ordered items
                                    Non delivery of ordered items
                                    Non delivery of ordered items

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                                      • Ra
                                        Rana Al-shaibi Jun 18, 2020
                                        This comment was posted by
                                        a verified customer
                                        Verified customer

                                        Same here, I ordered a present for my son birthday.
                                        This is so disrespectful.

                                        0 Votes

                                      JollyChic.comDelivering issue

                                      No one contact on my number and it's showing customer failed to answer call.

                                      Delivering issue

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