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ShinDigz Customer Service Phone, Email, Contacts

ShinDigz
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www.shindigz.com

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1.4 11 Complaints
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ShinDigz Complaints 11

ComplaintsBoard
M
11:56 am EDT

ShinDigz They shorted me a banner and won't refund or replace

In late July 2021, I ordered 2 identical custom banners from Shindigz. I received a message from them that the 2 items may not ship together. I got the package from UPS ground tracking #1ZW52W170347470232 and there was only 1 banner in package. I waited for 2nd package that never showed. I called and emailed phone #'s for both Shindigz and Stumpz. Neither company is accepting phone calls or messages at this time. Email- again no response. I then got Paypal involved. Unfortunately, Paypal was of no help. No one to talk to and no way to prove there was only 1 banner in 1 box that showed. They denied my claim.. Under the circumstances- they have a banner that is not usable by anyone else. All I wanted was banners I ordered. I will NEVER do business again with Shindigz unless this gets resolved and quickly! I do have rejected emails from the email addresses provided as UNDELIVERABLE. Only employees could get responses from supplied email addresses and no one answering phones.

Desired outcome: I want my 2nd banner or refund

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M
7:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

ShinDigz Photo Letter Boards

I ordered 3 24" photo letter boards for my son's graduation party for May 15, 2021 on April 26, 2021. I had to pick out 80 pictures and move them to fit each board...it took over 12 hours! According to the web site, it would be mailed np later than May 7 and be delivered no later than May 13. After not receiving and looking at my order status, it still states "unfulfilled" as of today, May 15, 2021. Yep, I have NO pics for my son grad party! I called, tried chat, and sent NUMEROUS emails to the CRS email address. NOTHING, no response, nada! They hav my money, I had nothing for my son's arty and they are not responding to me...my next complaint and warning to other mother's will be on the BBB...

Desired outcome: Would still like to have them as a keepsake in time for my other son's party who graduated college on June 12, 2021.

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ComplaintsBoard
T
3:23 pm EST

ShinDigz Congrats Grad 2021 Yard Sign Expression Set-Blue & White

I placed a order with this company on April 10 and still have not received my order and it's May 7. I have tried contacting them via phone and email with no response other than a long auto generated email about nothing. I finally got someone on the live chat and she claimed that she would do everything she could to get me my order by 4/8, no luck.

Desired outcome: I would like to receive my order for my daughter graduation but if they choose to just steal my money instead then additional steps will be taken. Provide my order or give me a full refund.

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Is ShinDigz Legit?

ShinDigz earns a trustworthiness rating of 71%

Reliable, but always remember to protect your data.

Our conclusion: ComplaintsBoard's review suggests ShinDigz is generally legitimate and safe for transactions. However, with a resolved complaints rating of 9% we recommend that you stay careful. Before interacting with ShinDigz, take the time to review customer feedback and the approach to resolving complaints.

We found clear and detailed contact information for ShinDigz. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

ShinDigz has registered the domain name for shindigz.com for more than one year, which may indicate stability and longevity.

Shindigz.com you are considering visiting, which is associated with ShinDigz, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

However ComplaintsBoard has detected that:

  • ShinDigz's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 9% of 0 complaints being resolved.
  • There was some difficulty in evaluating or examining the information or data present on the shindigz.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • SSL check indicates that the certificate is not valid, it means that the connection between the server and browser is not secure. We strongly advise against visiting this site or providing any personal or financial information. If you have already done so, we recommend taking immediate action to protect your information.
  • We attempted to contact the administrator of ShinDigz website using the provided email address, but our message was undeliverable. This could indicate that the email address is invalid or that the administrator is not responsive, which could be a concern if users encounter issues or need assistance with their accounts or transactions.
  • We found that the technical contact email address listed for ShinDigz appears to be invalid or not in use. This could be a red flag and may indicate that the website is not being properly maintained or monitored. It is important to ensure that contact information listed on a website is accurate and up-to-date
  • We have reason to believe that the registrant email address for ShinDigz's website is invalid. This could indicate that the website is not properly maintained or could potentially be a red flag for fraudulent activity.
  • We conducted a search on social media and found several negative reviews related to ShinDigz. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
J
4:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

ShinDigz Customer service/Delivery

I placed an order on April 13, 2021. I have not received any updates as to when the order will be delivered. I sent two emails, never got a response on the first email, but I got an automatic response from the second email stating, customer service is available from 9AM-5PM, eastern time. Tried to call customer service, was told I was number 62, in que. The time is 4:30, their time. I am requesting a refund, because I must have this order before the 15th, or make other arrangements. At this time, since the customer service is not being helpful, I just want my money back.

Desired outcome: Refund and better customer service

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P Britton
US
May 21, 2021 7:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I also placed an order on April 13, 2021, and I am now experiencing the same (lack of) customer service. I've called, but I only get the recording stating to send an email. I've emailed inquiries about my order three times, but I have never received a response from a customer service agent. Since my graduation event already took place, I will be requesting a refund for the missing item. I assume it will be necessary to contact the BBB in order to get my money back. This a sad situation since I have been a very loyal customer for many years. For me, "the party is over" with Shindigz!

ComplaintsBoard
M
10:29 am EDT

ShinDigz Senior banners

We ordered 5 senior banners over a month ago. We have received two of them. These two were for our track seniors. The 3 others are yet to be received. We are heartsick as the shortened basesball season is almost over. We have not even been able to hang the track banners because that would be unfair. I cannot even tell you how many hours I was on to shindigz with no answer. I called at least 10 times, on hold for at least an hour, or until my home went dead, with no answer. Finally, after days of calling, and waiting 1 hour and 45 minutes, a human answered. He looked up our order, and said he has no idea where our banners are in production, when they would be delivered, not sure if they have been started I sent online chat messages several times and no one answered. I am never ordering from this company again. Customer service was the worst I have ever experienced and I feel responsible to our senior baseball players for not failing them. Ordering from shindigz has been a tradition at our school for the last 6 years and the kids always looked forward to their banners. Done with shindigz. Mary rico

Desired outcome: A human to let me know where in the world our banners are.

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A
2:11 pm EDT

ShinDigz Ripoff, horrible customer service

Ordered an item March 19, 2021 online processing said 10-12 business days Today is May 15, 2021. I called several times I was on hold for 2 hours . Phone service option said press 0 for call back option, everytime I press 0 it would kick in the back on the line. I tried several time. I even emailed them, no response. I finally got someone on the chat option, totally horrible service could not answer any of my questions then kicked me out of the chat. i asked to cancel the order by the time my order comes my daughter's birthday part its over since its been a month. His/Her reply was its in process so we cannot do a cancel order then kicked off the chat.

Desired outcome: Want my money back

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J
3:42 am EST

ShinDigz Horrible

No matter how many times you ask them to stop sending their daily deals and stuff like that they won't stop doing it anyway. Why? Because they don't care. They just continue doing their useless business and are not interested whether you like it or not.
I'm tired of their endless ads I see everywhere, I'm not going to buy anything from them. I asked them to stop sending me their ads, they promised they would do it for me, but in fact, they just ignored and that's all.
Terrible.

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S
2:04 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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ShinDigz has left an official reply on this complaint.

ShinDigz Defective balloons

Purchased a lot of things from ShinDigz website and received my order in a timely manner. I was planning a birthday party for my 6 year old son and purchased spider-man birthday pack. Everything looked cheap but that wasn't a problem.
The only problem was that balloons arrived damaged! I wanted to get them replaced but they said that I have to send the whole birthday pack back otherwise they can't replace anything. I had no time for that so I went to the local store and bought some balloons there.
Very poor service.

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A
7:49 am EDT

ShinDigz They continued to take money from me

Two months ago I have bought some stuff for the party from the company www.shindigz.com. I received the order and everything was ok. But couple of weeks ago I checked the account and found out that they continued to charge me for this order. I already sent emails and asked to stop it, but they didn’t react. Please, help me to stop them.

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G
4:09 am EDT

ShinDigz Very inflexible ordering procedures, could not add to order

Very inflexible ordering procedures, could not add to order! Customer service not open on weekends and only open till 7pm on weekdays. Almost never submit negative reviews, but this one is a humdinger of AWWWFFFUL customer service.

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D
9:41 pm EDT

ShinDigz Bad service

On 5/7/2011 I ordered some yard banners for my son's graduation party. On the order form it asked the date of the event which was 5/28/2011!. A confirmation was sent to me via e-mail!. The order arrived 5/31/11, 3 days after the party;. When I called the company they said that they had included in the confirmation that the order would not arrive until 5/31;. I did not see that statement but assumed that since they had asked when the event was, they would send it on time?. When I asked why they accepted an order that they did not intend to send on time, another customer service person e-mailed saying that it was late because they did not want to split the order so it had to be sent out on 5/26/11;. They refused a refund but said I could have a free banner;. A banner for what? The party's over!

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R
reefercat
US
Jun 23, 2011 9:06 am EDT

Oh! No!

ShinDigz Reviews 0

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Overview of ShinDigz complaint handling

ShinDigz reviews first appeared on Complaints Board on Jun 22, 2011. The latest review They shorted me a banner and won't refund or replace was posted on Aug 10, 2021. The latest complaint Defective balloons was resolved on Aug 24, 2016. ShinDigz has an average consumer rating of 1 stars from 11 reviews. ShinDigz has resolved 1 complaints.
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  1. ShinDigz Contacts

  2. ShinDigz phone numbers
    +1 (800) 314-8736
    +1 (800) 314-8736
    Click up if you have successfully reached ShinDigz by calling +1 (800) 314-8736 phone number 0 0 users reported that they have successfully reached ShinDigz by calling +1 (800) 314-8736 phone number Click down if you have unsuccessfully reached ShinDigz by calling +1 (800) 314-8736 phone number 0 0 users reported that they have UNsuccessfully reached ShinDigz by calling +1 (800) 314-8736 phone number
    +1 (800) 314-8794
    +1 (800) 314-8794
    Click up if you have successfully reached ShinDigz by calling +1 (800) 314-8794 phone number 0 0 users reported that they have successfully reached ShinDigz by calling +1 (800) 314-8794 phone number Click down if you have unsuccessfully reached ShinDigz by calling +1 (800) 314-8794 phone number 0 0 users reported that they have UNsuccessfully reached ShinDigz by calling +1 (800) 314-8794 phone number
    +1 (260) 723-5171
    +1 (260) 723-5171
    Click up if you have successfully reached ShinDigz by calling +1 (260) 723-5171 phone number 0 0 users reported that they have successfully reached ShinDigz by calling +1 (260) 723-5171 phone number Click down if you have unsuccessfully reached ShinDigz by calling +1 (260) 723-5171 phone number 0 0 users reported that they have UNsuccessfully reached ShinDigz by calling +1 (260) 723-5171 phone number
    More phone numbers
  3. ShinDigz emails
  4. ShinDigz address
    101 Party Place, South Whitley, Indiana, 46787, United States
  5. ShinDigz social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024
ShinDigz Category
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