The Cheesecake Factory

Came to table burnt black told server this should never have come out of kitchen,
Server had manager come over(Sean McKnight) he said this dish is supposed to be Carmelized I said it was beyond carmelized
It was burnt black. Sean said that's the way this dish is. I said they left it under the broiler
too long, Sean said they don't use broiler
for this dish. I am 64 I am not an idiot.
He is very condescending for a Assistant General Manager. I guess the customer is not always right! Extremely disappointed.

I would like to be contacted asap. Took me a couple weeks to even be contacted back by the manager about our terrible experience and the manager Sean McKnight said he would take care of what we got for our dinner with a gift card to come back and get a better server I just got my mail and felt like a slap in the face to get a $15 gift card knowing we got pasta da Vinci, BBQ ranch chicken salad, crab bites for app, and three different cheesecakes! (New celebration, banana, and Adams chocolate ). I walked out of the restaurant crying and only got a $15 gift card sent to me after I was told we would be taken care of? Not pleased with this location and management so far. I would like corporate to contact me back asap about this matter. And to not take weeks to reply again. Thanks. We paid more than $15 for our dessert let alone our meals that were messed up!

I'm a HUGE fan of their delicious cheesecakes. On this one occasion, I actually got the wrong kind. I ordered 2 pieces of regular caramel cheesecake and got the salted caramel instead. I didn't even notice until I got home. This is an amazing place to eat but I got bummed when I got the wrong flavor. However; this is the first time I've ever had a complaint about the Cheesecake Factory and I'm a regular customer. I hope to get this complaint resolved if possible. ?

I am so sorry to tell you that we had a very terrible experience last night at the cheesecake factory in Hackensack New Jersey. I was supposed to be a special night as my daughter started high school and this was her place of choice. It started with the drinks we ordered I had to return my cosmopolitan which had some sort of a syrup in it which didnt belong to taste terrible. However our very nice waiter did not charge me and just sent me a Pinot Grigio that I had asked for .

I ordered the tuna tartare and a small salad which were both fine. My daughter ordered stuff mushrooms that you have it because they had too much cheese on them and were drenched in oil. She also ordered a French country salad which was not at a b she also ordered a French country salad which was not eatable -it was soaked in dressing and just tasted l and just tasted like onion. My son had the breaded chicken dish with spaghetti which was also very early and had too much cheese on it . Husband had to veggieburger what he said was not eatable.

With a bill of $120 including tip and us all waking up with bellyaches need list to say the whole experience was very very disappointing. We will not be rushing back any time soon or as my husband says never .

The place is this just recently renovated and changed locations and it's not the same I'm sorry to say .

I had hair in all my food. Plus my desert. I also ate some of the hair by accidentally and spit the rest out.. I had to wait hour and half on my food.. Still had hair in it.. They kept taking my food back.. Also the service from cook was bad and I got sick to my stomach from eat some hair. My experience for the first time was very horrible... All I can say I didn't like it and i'm very upset about the service.

Three of us recently had a very nice lunch at the Manila Park, New Jersey location. No complaints about the food-service was very good. We then each ordered a cup of coffee (which by the way wasen't very good). When the check came we were surprised by the price of the coffee--$3.50/cup--we thought perhaps an error so, we called our server over & questioned him & he said that was the price. We then asked to speak with the Manager--when he came over he told us that was the price at all the Cheesecake locations. Not a very good explanation--no "sorry" or I'll take off $3.50 nothing. Not good customer relations--I've gone to many other chain restaurants and the Manager always makes a gesture of some sort. Don't think we will be going to any more of your restaurants. Not only because of the price but, the way the Manager handled it.

I visited this location on August 18th the waitress that was "helping me out" was very rude to me and my daughter. At first when she brought my order she said the tea I ordered was hot, I know it was hot my daughter was sick and I ordered that way. I don't know if she thought I ordered it by mistake because I am Mexican and speak with a little accent but then, she said that if I didn't speak her language that was my problem. so what was I speaking then? Russian? chinese? her comment was just plain racist just because I wasn't born in the US and have an accent when I speak that doesn't give her the right to treat me that way. then when I took my daughter to the restroom, she cleaned our table and accused us of leaving without paying! Really? so what was I supposed to do send my 6 yr old alone so they don't think I left?. I took my daughter there so we could have a nice time and ended up being a nightmare. The manager was nice and changed our waitress because i ask for that, but it was still a bad experience.

On 29th July, Saturday I went to Cheesecake Factory located at Fair Oak Mall, Fairfax, Virginia for Dinner. There I had the worst dinning experience of my life. Firstly the server was very rude and has Absolutely No concept of customer service. Then he purposely over charged me for the Drinks. Then I called the manager whose name was Michael, an extremely Racist Person. I have never seen such an unprofessional and rude and racist restaurant manager in my life. I have travelled to more than 75 countries around the world and dine in thousands of restaurant but Never Ever met such a racist and rude and extremely low level restaurant manager. Whose Only purpose or mission is to Insult his restaurant honorable guests specially who are not white Americans. An extremely insulting attitude towards his customers. Instead of resolving the issue for overcharging me for a lemonade refill. He was wrongly defending the server with an insulting and racist attitude towards me. Although the first principle of business is " Customers are always Right " But Michael motto is " Customers Are Always Wrong ". I was dinning with my wife and my one year old son But this extremely Racist Manager Michael have Absolutely No regard for anyone. Totally shameless person .

Racist, Cheap and Low Level managers like Michael always Bring Disrepute to their Companies. He was Totally Misfit for the Job of restaurant manager Sooner the Cheesecake Factory gets rid of Michael the Better it is. Else he will keep Bringing Disrepute to " Cheesecake Factory " will result in loosing restaurant's Valued, Loyal & Regular customers hence loosing business and profits for the Cheesecake Factory.

Upon arriving I was quickly sat down. My waiter came over to greet me I asked a few questions he seemed like you had a little attitude and rolled his eyes I ask for the manager to come over he gave me a new waiter. I ordered my food which took about 40 minutes to come out or longer and the chicken on my Meteora was undercooked and pink. I also asked at the beginning that my chicken be well done. The waitress took the dish back and said they will fix it. They came back about 15 minutes later with the same half-eaten plate from the sides just recooked it. I told her it was unacceptable that they needed to make a new plate and I asked for the manager to come over again because the chicken was raw and it took him about 15 minutes to come and ask me what was going on. He was less than apologetic for raw chicken to be served. He didn't seem like he was quite appalled at all. And he simply said that they were going to make the dish again. So after sitting at least an hour and 30 minutes I finally got my food and I needed to rush off. The Manor didn't comp my meal give me any Discounter of any sort he offered a piece of cheesecake and that was the extent of it. Four were such rude service from the first wait staff and The subpar service from the manager I'm quite appalled at the experience to begin with. That is not acceptable at all I ended up paying my full bill and I left a tip for the young lady even though it took several trips for them to even get anything right

I tried to order a kids size pizza for an appetizer and then was told because I was an adult I could not but that was going to be part of the order then also order the herb crusted salmon dinner and my daughter who is 20 order the lettuce wraps and crab cakes we was always ordering two children size pizza to go, because my daughter has two little ones at home who wanted the pizza but for some reason we was told we could not order the kids pizza for the first time ever ...and I have been going to several different cheesecake factory for a long time and never have I been told I couldn't order the kids size pizza. The reason I order that size is because I know how the kids pizza tease and I will not eat even all the kids pizza up so it becomes a waste . But I was told I could order the larger and then order the kids on my way out...

That would be great except they would only make money on a unhappy customer ... So I just didn't order anything .

7/21/17 18:37
Table 68
Sever: ashley a

Where do I begin about the service I experienced at the cumberland location. The person who greeted us at the door was nice and pleasant, only to be greeted by our server who displayed to either be burnt out our just having a bad day, which is understandable in the food industry however, this should not be evident by the consumers. Her initial reaction was hey what can I get you... My response, well hello how are you today trying to provoke a more welcoming demeanor. So then the food come out (Table of 2) I ordered the jamaican chk/shrimp as well as lemon-herb roasted chicken. First things first received both meals hot n fresh nicely plated but the jamaican chk/shrimp did not have shrimp ashley's reply oh that's not yours takes the food and leaves (Literally no apologies no sense of compassion). Now, the lemon-herb meal is my fav. But this time it was loaded in garlic pieces, while I love garlic for me this was even a bit much so I asked not to remake but to order something new, the manager came over (Not sure of her name) with a menu very polite and apologetic asking to take a look at something else to replace the meal. Came to the conclusion that i'd order the chicken bellagio w/extra parmesan cream sauce on the side (To go) due to prior engagements... What I received was the truffle-honey chicken (Sighs - by the hands of ashley) I was going to accept it and just go maybe she thought I ordered this being they were place by ea. Other on the menu until... She mentioned oh I forgot your extra sauce which was (Parmesan cream sauce). Then, I new that this was not a mistake on my behalf, I explained to ashley this is not what I ordered her response... "dang, I need to start writing stuff down" :/ she gathered the food and then proceeded to the computer to input the "correct" meal when I explained to her that time will not allow us to wait, as my date had already finished up and we were pressed for time. She brought us the recent and walked away. When did not leave a tip due to the disservice that we experience. My date went back in side to grab the receipt that had already been removed by the server and when asked for the receipt back ashley threw the receipt aggressively. If she is any representation of the way you run your business at this location I will not go back! I was not at all rude with ashley understanding of how hectic thing be as I manage a restaurant as well. But, the treatment from her made me uncomfortable sad because I traveled 45mins to travel there (On a date night) to leave disappointed. I think my date should have received some kind of complementary meal because of the incident. That can be utilized at any location because I fear that if I go back to this location I would be treated unfairly because of this incident.

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I just tried to place a to go order on the phone at the Cheesecake Factory in Palm Beach Gardens, FL. First of all they had me on hold for over 5 minutes on the phone. Then the guy took my order and hung up on me without giving me a time of when the order is going to be ready, and he didn't give me the total of my order. When I called back and asked him if he hung up on me. I asked him what was his name he said Shawn. I called back to ask for a manager and I explained to the manager (Rick) what happened, and gave him the guy name (Shawn) he stated that he doesn't have anyone by that name. So the guy lied. The manager Rick didn't try to resolve my issue at all. Poor customer service at The Cheesecake Factory in Palm Beach Gardens, FL Downtown at the Gardens.

On 7/30/2017 at 4:15pm we went to the cheesecake factory at the crabtree mall in Raleigh Nc. We have a party of five and we knew that their was going to be little time to wait for a table . The hostess said it will be a two hour wait, so we took the little beeper thing and waited around the mall intill 6:00pm and went back to check on how long it will be and she said about another hour and half and I ask for the manger. He said he did not need us to eat at the cheesecake factory and the hostess was smiling the whole time like it was funny to her .So we left and will never go back to the cheesecake factory or the crabtree mall for having a company like that in their mall...

Me and my friend visited today The Cheese Cake factory, located in Aventura Mall right before the lunch hour. After hostess sat us down nobody approached to greet us or at least to let us know that we will be helped anytime soon. After we waited for about 20 min I stopped the server that was helping the table next to us without even noticing that we are looking around. The server told us it's not her section and that she will call the waiter who's section we were sitting in. We were ready to order at that time and she wasn't even busy. After another 5min the other lady approached us chewing a gum and stood in front of me with and asked with an attitude" can I help you". Excuse me?! Is it how you approach your guest after youve been told they waited for a while? I just couldn't find any words to say from how shocked I was from the attitude she gave me. I kept looking at her and in about 30seconds looking at me she gave me a fake smile without saying a word. I didn't want to talk to her trying to avoid a rude conversation. I asked for manager right away. The manager approached and I explained what happened and that we would like to be served by someone else. They changed the server but never came back and at least ask if everything was fine at the end. I wasn't given a discount or even complementary desert for having a horrible experience since I brought my friend that was visiting from another country and was shocked being treated like that. I visit cheese cake factory every time I'm in the mall and absolutely love the food and atmosphere but this was unacceptable! The lady kept walking around the floor chewing a gum and having a face that we all owe her something. I wish I asked for her name and was able to write a bad review. She could have approached afterwards and apologized or maybe say that I missunderstood her or something and there won't be no problem. I work as a Manger in one of Miami reastaurants and I know how the guests should be treated and I wouldn't accept my staff acting like this. And being a manager would make sure my customers would have left happy after they had unpleasant experience at the begging. It looked like Noone cared. I please would like to be complemented somehow to visit your place another time and enjoy the restaurant

I've been to many Cheesecake factories, why does the Queens Center in NY give their servers 8 tables?The servers are overwhelmed.I think that 4-5 tables are enough.It not fair to the customers, they barely get enough time to ask questions.I asked to speak to a manager, and apparently they are not around.Cheesecake factory you are dropping the ball at the New York city location.

Hi my name is Carmen Lopez, I be in Cheescakefactory in Chandler fashion center in Chandler az, June 24 to celebrate the my dauther 21 birthday, and the service was very bad and the food 2, me and my sister order shrimp with pasta and was very very bad, the plate come with 4 shrimp small and one box the pasta each plate, m ask for one passion fruit margarita and she come with something different then when m ask for other one but the right one she argue with and she said, well u have to pay for both, then any way she come with when we almost gone and the her excuse, sorry the guy in a bar is to slow, are u kidding me, that not my problems m a cluster and I wanted the passion fruit margarita, well a couple plate of food very cool, and other thing I bring my own cake for my dauther and the manager put in the cooler then later she come and said I have to charge u for put the cake in a cooler and for cut the cake, really m bring my own cake and stiil have to pay for that, she dosent know if we have extra money, is not fair, is a lot more stuffs bad service and her face, she was mad maybe bec. We Hispanic? Raised rest or what? My dauther she was mad bec. We support to be good time with friends and fam. And the service was terrible, I hope hear from u guys very soon, Carmen

Hostess asked if we wanted a table or booth, we stated table, she then tried to seat us in a corner at a very tiny table next to a large group, the restaurant was 1/2 to 2/3 empty, I asked if we could get a different table and she rolled her eyes didn't say anything and took us to another table next to another group so I asked if it was ok if we sat at a table two tables down and her statement was, "no but ok I will let them know", and walked off. We got up and left also.

On Mother’s Day, I decided to drive to Chicago from the Suburbs of Detroit with my Fiancé, stop and pick up my Fiancé’s Mother, Father, her Sister and her 2 boys from Berrien Springs Michigan and drive the ladies to Downtown Chicago to have Dinner at the Cheesecake Factory on Michigan Ave for Mother’s Day. This location is a staple for me. I always, no matter the occasion when I find myself in Chicago, stop at the Cheesecake Factory to have dinner and a slice of cheesecake. On May 14, 2017, I made a special day trip, in honor of my Fiancé’s Mom.

We all got seated within a reasonable time. The server was a little slow in getting our order and missed a couple of things, but that was not really a big deal since we were all engaged in conversation. We all had Dinner and drinks. My bill $240. Now here comes the part that I look forward to like a 5 year old kid, The Cheesecake!

We all ordered Cheesecake, of course since I am regular, I knew that Corporate had pull the Blueberry Cheesecake, to my dismay (My Favorite). I decided on Lemon Raspberry Cream, which I planned to take home and sit in front of the TV and slowly enjoy. My disappointment! The Cheesecake had been “Watered Down, ” To Half the slice that I was used to and come to expect. What is this? Are you kidding me? This cannot be! Yes, the portion control police had taken over the Cheesecake Factory. What used to be a Generous portion sliced just right, was now what I would estimate is now half the portion that I had come to enjoy, since my days of going to the Cheesecake Factory stretching all the way back to my time in Miami.

Yes, The Cheesecake Factory has become a “Success” and therefore no longer needs to continue with the Portion and style that got them to enjoy the Success they do now. So, cut back on the portions, and even the worst sacrilegious act, cut back on the portion slice of Cheesecake that used be so common and so rewarding to my Tummy. Yes, they had watered down the service, but even worse-- the “Staple, which is why 90% of the people that dine at the Cheesecake Factory” dine there for, the Cheesecake.

Stephen Covey talks about the “Success” of a Restaurant and after achieving the desired success, water down the Clam Chowder that had made it popular and in so doing, lose a ton of business and was never able to recover, in the 7 habits of highly effective people. Don’t make the same mistake, let’s get back to basic, sharpen the saw, and put first thing first, the customer.

Glen Beckford
[protected]@aol.com

Honestly they were very nice and I liked the staff, but when it came down to eating everything went South. I can't say that I enjoyed my meal because it tasted like they cooked everything in the microwave nothing was hot everything seem to just be warm or cold the shrimp Alfredo was very Bland and it seemed like they didn't put any effort into making it like they threw it together. I can say for a fact that I will never go back for the food because it was terrible. The staff was really nice. I might even go just for the cheesecake. But never for the food. I was with my boyfriend at the time and it was just horrible. I don't ever want to taste something that disgusting again it was ridiculous that we had to pay a lot of money for terrible quality food. ):

I went to the Cheesecake Factory at the shop at forum in Las Vegas. We waited for the food about 30 minutes but the server never brought the bread for us. We saw she brought it to other table. I have no idea why she ignored us. We lost our appetite when the food came. After that we ordered Thai lettuce wraps after my husband ate the lettuce, he felt like some rocks inside his mouth but actually it was soil. Means they never ever wash it before serving. We asked to talk with the manager but seems like he never want to fix anything. I don't think this location it's good to go.