Good morning. My name is Ed, home phone number is [protected]. My email address is [protected]@hotmail.com.
I March 8, 2021 I purchased a refridgerator, dishwasher, microwave and a dual fuel oven. I paid in full. The sales person, Shayne was great. I understood that there would be a delay in receiving the products and I accepted the reasoning. At the end of May, the fridge dishwasher and micro were delivered.
Mid June to late June I received a phone to make arrangements for my oven to be delivered. It had arrived. I told them to hold off a few days because a back splash in my kitchen was being installed. I was told all good and phone when ready. On Monday, June 30 I phoned to make arrangements for delivery. I was told that the next available was 'around July 17'. They sold my oven. I was told about a 7 day rule then. Had I known of this policy I would have accepted delivery and stored the oven my home. I went to the store and spoke with the store manager and I requested that the General Manager phone me. The result,... no phone call. I phoned again and they are knocking down the price by $100. I have been without an oven since March 8. My complaint is... I paid in full in advance and I have not received my products. The lack of follow up was pathetic
Desired outcome: ideally, delivery of my oven but that is too late so a very fair reduction on my entire bill
The complaint has been investigated and resolved to the customer's satisfaction.