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The Brick review: Service/product

E
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9:45 am UTC
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Good morning. My name is Ed, home phone number is [protected]. My email address is [protected]@hotmail.com.
I March 8, 2021 I purchased a refridgerator, dishwasher, microwave and a dual fuel oven. I paid in full. The sales person, Shayne was great. I understood that there would be a delay in receiving the products and I accepted the reasoning. At the end of May, the fridge dishwasher and micro were delivered.
Mid June to late June I received a phone to make arrangements for my oven to be delivered. It had arrived. I told them to hold off a few days because a back splash in my kitchen was being installed. I was told all good and phone when ready. On Monday, June 30 I phoned to make arrangements for delivery. I was told that the next available was 'around July 17'. They sold my oven. I was told about a 7 day rule then. Had I known of this policy I would have accepted delivery and stored the oven my home. I went to the store and spoke with the store manager and I requested that the General Manager phone me. The result,... no phone call. I phoned again and they are knocking down the price by $100. I have been without an oven since March 8. My complaint is... I paid in full in advance and I have not received my products. The lack of follow up was pathetic

Desired outcome: ideally, delivery of my oven but that is too late so a very fair reduction on my entire bill

The Brick response
Jul 06, 2021 11:42 am UTC
The Brick customer support contacts
Phone numbers
Address

16930-114 Avenue, Edmonton, BC, T5M3S2, CA

Website

www.thebrick.com

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Hello Ed,
Thank you for taking the time to leave us a review. We are disappointed to hear about your experience and would love the opportunity to review your concerns further. Please send us an email with your sales order information along with your review comments to reviews@thebrick.com so we can further assist you!
The Brick response
Jul 07, 2021 10:43 am UTC
The Brick customer support contacts
Phone numbers
Address

16930-114 Avenue, Edmonton, BC, T5M3S2, CA

Website

www.thebrick.com

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Good day Ed
Please provide these information to our email at reviews@thebrick.com
Thank you very much!
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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