The Brick review: mattress and box spring pick up

Hi there,
Good morning,

Recently, I have made a purchase of Queen Size mattress along with box spring on Wed 26th DEC, at the time of purchase I have chosen the store pickup option, at the same time sales representative have confirms the pickup timings (Saturday morning after 9 AM).

Based on the given timings I have rented Uhaul truck to pick the purchased items, When I have reached at the location my items was not in stock and is not even yet arrived, When I asked the clarification on the timings which was confirmed by sales representative while purchase. He came to me and simply denied about the timings which he definitely confirmed and also blaming that I have misunderstood about the timings and changed the statement stating items will be arrived after 4 PM today. (If the timing was not confirmed I would have never rented the Uhaul truck Saturday's early morning and reaching the store to pick the items)

Currently, based on timings, genuinely I have hired Uhaul truck for pickup and failed to hold till this evening as I have already spent fees with no reason. I am really disappointed with this turnaround of one of brick's customer representative.

Thanks,
Kadri