The Brick review: employee working there or manager I think he might be - c. house is the name on my receipt

A man approached me and my kids in the brick and asked for help, so I told him I was looking for a pullout couch/bed. I was very unsure if I wanted what he had shown me and I felt almost pressured to buy it because he was pretty much telling me I had no other options except to go to a futon. He even laid on the bed cause I was unsure about size and everything. I did decide to take it because I liked it. I had also asked about if the movers could put it together for me considering how small it was and I couldn't. He told me just straight out no and they don't put together those type of items and they didn't have the time. He never gave me the option to have it assembled or not, hejust refused it.He also told me he could come and put it together, which was also insulting because he was making me feel like this wasn't a big problem.But yet he had no problem accepting my credit card. And as I purchased it he told me I could sit in the payment purchase chair. This is suppose to be your manager. Very unprofessional. I'm not impressed. I then called head office today and made a complaint and a lady sent my complaint. I did not know she was sending it to C. House who he is the person I'm complaining about. He called me back even more angry and was extremely rude the second time again saying he still is not going to do it and it's a ready to assemble product, which is part of his job is to get these movers to assemble any items . The installation, service and assembly policy is on the back of my receipt saying you service what you sell. I have had other customers I know have there items be assembled for them that would take more time than mine. I'm not even receiving this product till the end of January so they have time to prepare and make me as a customer satisfied.I am a woman of colour so I would hope that this would not be an issue . I would like this matter resolved in a "our commitment is to you ...our customer" matter. And I would appreciate if I would not have to speak with the manager I complained about again, and have him belittle me for a third time.

Doc# 12269CENLAW MACDV213Z4