The Brick review: Dresser

I ordered a dresser from the kingston ontario store over 3 weeks ago I received an email saying it was ready to be picked up. Drove from gananoque a 40 minute drive to kingston to pick it up. Sat in the store for 40 mins for them to come back and say it was still in kitchener.. Then they offered free delivery to my home they arrived a week later to come in my home smashed my walls with dents and scrapes tore off paint etc... And then they dropped the dresser and broke it. Wanted me to send pictures to the bricks email of damage and keep the dresser I refused and made them take it back. Please explain what I would want to do with a broken dresser.. Then today the showed up again refused to leave the dresser after I explained to the lady last week that my son would have to sign who is under the age of 18. She said that would be fine fast forward until today he refused to leave the dresser I spoke to the driver on the phone stating I gave permission for my son. For the driver to hang up the phone on me and being rude.. At this point I call the store to see what can be done to be hung up on again from the operations manager named chris.. I called back for him to tell me he is giving me a refund on my product and that I wouldn't be receiving another one.. I stated that is unexceptable as we order that one for a reason I want that dresser it is the matching one that I had bought there for her whole bedroom set... Iam a very very disappointed customer and need this problem rectified asap...,. Sincerely a very very disappointed customer