The Brick

Bought a tv stand on the 9th of September and after explaining to the salesman that we'll be leaving the country for 2 1/2 weeks, he told us that the furniture will be delivered on the 21st of September. On the 20th sept, my husband called as we didn't receive any silvery notification, the customer service told us that they'll us on Monday 23rd Sept to schedule an appointment.
By Wednesday, we didn't receive any calls, so we called them. The lady at customer service, boul des promenades, whose name is Sylvie, was really rude. When I asked when will the delivery be done, she said it can be the 1st Oct, the 3rd or the 10th. When I told her to stop talking to me as if I'm a child as she was dragging and emphasing on each word, she turned around and asked her colleagues if she's rude. She put me on hold 4 times. She told she's going to hang the phone and when I told at least to answer my questions, she said someone will call me back. When I asked when...well guess what...she said when we'll receive your furniture.
Told her I'm a client and I need her to answer my questions, she said yes. When I asked her to check my file and see if there's a note written that I'll out of the country. She said yes. She wanted to hang again but I said I have another question. She said yes what's your last question..I was like...no..maybe that's not my last question and as a customer you will have to answer my questions. She told why do I keep repeating that and that she's an employee too.

And my question was...you asked for my phone number to access my file, so how come you didn't see the note and instead gave me delivery dates when I won't even be in the country. Well...well...her answer was...sorry I don't understand what your are trying to say. I was telling her that she's avoiding my questions, but she already put me on hold again.
So I hang up and cancelled my order.

We purchased our sectional black leather couch because we liked that it had a USB outlet on its side piece, along with an electric switch to move the feet up or down.
When we received our order, there was no USB outlet. We contacted customer service to let them know, they said that they had no more couches with a USB outlet. Customer service was rude and not very helpful. They say they will now look into getting a technician to see if he can change the piece, which can take up to three months and that it may not even be possible.
Really disappointed that the brick sold me a product that they no longer have in stock and they will no longer receive either.