Thebay.com / Hudson's Bay [HBC] review: customer service 5

The Hudson’ s Bay company use to stand for quality and customer service. As a Canadian, it was a company I was proud to deal with. I say I was because it no longer holds that status. I am currently in dispute on an amount for an online purchase I never received. Due to the confusing format of their invoices, no one in their city’s toner service department can identify the item. To add to the Mx-up, I am now being charged interest on the disputed amount even though I was assured I wouldn’t be. Every single time I have to call their customer service department, my skin crawls at the nerve-racking experience. In addition to having difficulty speaking and understanding English, they are more concerned with their script than providing assistance. They have no clue what they are saying. I was transferred three times, allegedly to someone more qualified to assist and ever single time, I was passed off to yet another clueless representative with no handoff or ID verification. Every single time, I had to go through the painful experience of providing my credit card number, my full name, my DOB, my address, my profession, my employer and every single other question possible and if that was not painful enough, I had to re-explain my issue all over again! It is shameful when a company lily the Bay sacrifices its reputation to save a few dollars. I can honestly say, that it is now my most hated supplier! I will be cancelling my HBC credit card after 28 years and I will never shop in that store again( in store or online). I am thoroughly disgusted as to how badly they treat their customers!

We were in the bay today in the mens department at Mapleview mall Burlington. We were buy some men’s clothing and got in line to check out, there was a elderly couple at the cash regerister returning items they defiantly did not understand the amount they received back from the return and the poor sales person was trying to explain it twenty five minutes later we were still standing there why they argued. No one came to help . When we finally found another register to check out I had a T-shirt’s that said two for twenty five dollars that kept coming up fourteen ninety nine whe the sales person tried to over ride it she couldn’t, again no one to help very frustrated told her I didn’t want the t shirts on the principle of it. A lot of people just but down there items and walked away and I don’t blame them I was very upset and we had a visitor from England with us she was very upset with the service we received. Irene milan

The Bay customer service number [protected]), which is located in the Philippines, has been a nightmare for me to deal with for the past 2-1/2 months. A credit adjustment (which was approved) was never put through by their
Refund Dept. to my PayPal account. Every time I call the customer service number I am given different information by different people which leaves me confused and irritated. These people can barely speak English and have trouble understanding the needs of their customers. They continuously put you on hold to get information from someone above them which they then relay but they have no clue as to what they are relaying because if you ask them a question they can't answer it. How someone can get any degree of customer service is beyond me. I will continue to deal with the Bay until this refund, which I was promised, finally goes through but then never again.