If you google the term scammers the definition to it will he travel help desk!!!
Worst customer service and experience of my life.
Booked my tickets through bethel.com and lead to arestravel.com everything seemed fined purchased my tickets at 9:09 am 7/26/19 within less than 30 minutes I got an email to call back to arestravel to confirm since the purchased had been flagged (the cardholder was different than the reservation name) I called back right away.. They did take long to take the call maybe like 25-30 minutes.
God the issued fixed and received my confirmation with the united airlines issued tickets. I checked on the ua app the confirmation code and everything seemed perfect.
Moving forward with my departure day 8/04/19 (my departure was at 4:09 p.M.) around 12:45 p.M. I'm at church and kept getting a cal from san diego, ca, I stepped outside to answer and there's this man talking in spanish asking for me about a flight I had scheduled (the informatioin he was giving me was legit but asked him for my confirmation number and it wasn't the same I had gotten from arestravel I really thought this was a scam) he kept telling me that if I wouldn't pay a difference on my flight he was gonna void the ticket, so I told him I would give him a call back or he could call be back within 20 minutes to leave church. He never called back, but I called to ua and sure enough they voided my ticket that day. I called to arestravel and they said they don't do air flight tickets and gave me a number to call, I call back and they tell me that they voided my ticket and I needed to pay.. I kept telling them and asking them for an explanation because I had received a confirmation and my ticket was issued.. I was on the phone for over 3 hours trying to resolve the issue.*worst but I mean worst of the worst to the worst to the millionth power*
Spoke to sergio, it was unbelievably ironic how long he would take to check *anything* he would ask if I could stay on the line for a 2 minutes and then he would take at least 15 minutes... He had me like that forever, they changed my departure city so I had to drive 40 minutes (still not having a ticket issued, by faith) he would tell me he was trying to find fares, and times... And once he charged me the difference he said he would give me a call back with the issued ticket number and ua confirmation... The whole drive to the airport it took him to call me back.. I kept calling to get a hold of him, and they would just tell me that he was working on it that he would return my call. At some point he calls me back i'm a minute away form the airport, trying to get a confirmation and he wouldn't issue it until he asked if I had made it to the airport once I said yes he tells me there was a mistake on my last name, he *on purpose put it on the cardholders last name... He said that he needed to cancel the flight and re book it.. I kept setting a point that there was no way he had done a mistake for the pre-confirmation had my name correct and didn't get him out that he needed to cancel and re - book, he gave me two options to change my flight to a later one and arrive to my destination until the next day at the same price or cancel *because I couldn't afford to pay* if I wanted to leave at the 4:09!!! That's when I couldn't take it anymore and asked to speak to a supervisor, he didn't wanna transfer me until I repeated myself like 5 times *I just wanna talk to a supervisor* as he put me on hold I decided to get off and got talk to united airlines (its past 3 pm) I tell them my whole situation and they're like "you're that famous person who's name appeared today and went from one last name to another" they got on the phone with ua and started helping me after 20 minutes of waiting they transfer me to a "supervisor" *rohan* I told him ua would help me if they wouldn't and that's when he released the confirmation.. They lied the whooooooleee time!!!
Fast forward to 4 days ago I called because I contacted ua, read all the terms and conditions and now read a lot of the reviews and what they did is injustice, steal and scam. I called and they said they would transfer me to rohan and after waiting 20 minutes they said he was busy that we would call back within 30 minutes if not the latest 24 hours and if they wouldn't that they would fix my whole problem.. He never called back... I called right after the 24 hrs and supposedly that he was out and he wasn't aware.. I told him they mentioned that if he wouldn't call me back within a period of time I could ask to speak to a manger, and he said they were all gone for me to try the next day, he said he would try to help me and said he could call me back since he was leaving for the day.. I asked him to call 3 pm pacific time since i'm central time... Yup did not care and called before that.. Called him back and after trying to get help from him that took over an hour... After me not tolerating the fact that he was so rude and they all start yelling and raising their voices, I told him what sergio said about me not affording to pay for the flight and re worded to something different and said that's what he meant.. No he said it clearly... I even told him they had my permission to go back and listen to their recording... He finally caved it and transferred me to ray (his manager) rude as well, they kept arguing that I didn't know how it worked and the terms and conditions are not very detailed because it would take someone like me months to read and understand it... He came to the agreement into being refund only 300 out of the 530 that they stole from me... Horrible experience with these scammers.
I've already contact bethel and told them the whole story so they can no longer link them to get any flights from them.. I even sent them this link so they can read all the bad reviews they have.
If I had an option to put negative stars.. That would be my rating because one is waaaaay to much fro them to deserve!!!
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