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Hawaiian Airlines Complaints & Reviews

Hawaiian Airlines / seat assignment given a partial seat

Christine LoDestro on Dec 9, 2018

My husband and I took a weekend trip to surprise our son for his 30th birthday. I asked him to choose Hawaiin. I love the treats served, cookies, Guava juice and Maui onion chips. It puts me in the Hawaii mood. Our son recently moved to Hawaii, so we are expecting to take many more flight...

Hawaiian Airlines / unethical behaviour

biddybids on Sep 10, 2018

Dear Hawaiian airlines, I made my first trip to Hawaii last week for 14 days with my friend, Kacila Hall, and we were blown away by how nice and hospitable the Hawaiian people are. Although, our rental car was broken into and all my money and cards were stolen, within the first few...

Hawaiian Airlines / false advertising and misleading website

melcarmichael on Jul 22, 2018

So I have a couple of things to discuss. I live in Hawaii and we always fly Hawaiian because there are some many good things to say about this airline. However I have to say that because of a couple of recent incidents I am very disappointed. My wife tried to book her mother a trip to visit...

Hawaiian Airlines / I am complaining about a change fee assessed...

Jeanne Bear on Jun 26, 2018

First Name: Jeanne Last Name: Bear Email: [email protected] Phone: 14158522338 Address: 1292 Guerrero Street Address 2: Address 3: City: San Francisco State: CA Zip: 94110 Country: USA HM#: 344370334 Pax First Name: Jeanne Pax Last Name: Bear Travel Date: 10/02/2018 Origin...

Hawaiian Airlines / preferred seating

Jerry Uehara on Jun 23, 2018

On a 6/14/18 flight from Osaka to Honolulu my wife and I purchased preferred seating as we wanted more comfortable seating to be able to get some sleep since this was an 8 hour flight. Our seats were in !7 A & B and just before take off I noticed that the entire middle section row opposite...

Hawaiian Airlines / service on business class

mallambi on Jun 6, 2018

I had the misfortune to fly business class with Hawaiian Airlines on Friday the 22nd May from Honolulu to Brisbane... I had originally booked with Qantas using my points but decided to cancel and rebook with Hawaiian so I could fly directly into Brisbane... BUT I have to say it was the...

Hawaiian Airlines / terrible customer service!

Tanya04 on Apr 24, 2018

My husband and I booked a round trip ticket from LAX to Kona (HI) for our 20 year anniversary through Costco. We drove to LAX from our house for flight out Monday April 23rd, 2018 at 11am (flight 61 LAX to Kona). It is 90 miles from our home to LAX we left at 7am (4 hours before our...

Hawaiian Airlines / delayed flight causing incorrect charges due to employee error

TheChicaReport on Apr 11, 2018

This was my first flight to Hawaii via Hawaiian Airlines(HA). I fly to the Hawaiian islands at least once a year with my family and twice a year, solo. We save for this family trip every year. This year's trip with the family was from Los Angeles (LAX) to Kona (KOA). Flight #61 wa...

Hawaiian Airlines / nearly missing flight to lanai, hi

Jo Ann Young on Feb 27, 2018

On February 23, 2018 I flew out from Honolulu to Lanai (reservation code YSHPAA), on flight HA616, departing at 3:00 p.m. The boarding pass agent failed to announce all 3 zones which lead to the plane nearly leaving some of the passengers including myself behind. The boarding time wa...

Hawaiian Airlines / service

Julie Vang on Feb 9, 2018

My family of five was scheduled for Flight HA 11 from SFO to HNL with a departure time of 8:55am. At around 8:16am, there was an announcement regarding the flight being delayed for 7 hours with a new scheduled departure of 4:30pm. When we were all moved to a different gate, we stood in...

Hawaiian Airlines / no reimbursement for additional travel costs caused by airline

1_Mark on Jan 24, 2018

On December 30, 2017, my wife & I took a flight from Oakland headed for Oahu. Unfortunately, the flight was diverted to LAX because of a maintenance issue. As a result, we missed our cruise ship & we incurred additional travel costs. They have yet to respond to our request for...

Hawaiian Airlines / severe allergy to peanuts

coachcurrie on Dec 7, 2017

My son has a severe peanut allergy - I called Hawaiian airlines and they said they cannot honor my request to not serve peanut snacks on this flight - The smell of hundreds of packs of peanuts being opened can cause my son to have a serve allergic reaction - other airlines always honor our...

Hawaiian Airlines / customer service

Just Frustrated on Aug 18, 2017

Web site not working. Called customer service. They confirmed. After 1 1/2 hours I gave up. Agent said that she would help, kept asking her supervisor questions and putting me on hold. Had credits I wanted to redeem. Instead of just saying try again later, they kept me on the phone and put...

Hawaiian Airlines / Very poor service at boarding gate.

Araisa M. on Nov 22, 2015

Talofa. My name is Araisa M. My mom and myself were due to fly out of Honolulu on the 20th. of Nov. 2015. from Gate Pago Pago Am. Samoa. We were in line to board. We got to the front she asked for our traveling documents. My mother is an elderly woman in a wheel chair and need...

Hawaiian Airlines / This airline is hazardous to your health

Dennis F on Dec 22, 2012

My "confirmed" pre-assigned seat from Sydney to Honolulu was given away to someone else and I was re-assigned without my knowledge or assent to an undesirable stand-by seat adjacent to a toilet, which I would not have selected or assented to given the opportunity. If I had known HA would...

Hawaiian Airlines / Cheated me with false advertisemet

Beef on Oct 12, 2011

What Hawaiian Airlines offers on their website is a scam and I am surprised that an airline is obviously able to commit false advertising without having to take responsibility for it. This is what they are advertising on their website: N E W ! Combined Dollar / Miles Flights You can now book...

Hawaiian Airlines / Poor Customer Service

bwco on Sep 28, 2011

In all my years of flying, this was the worst experience ever. This occurred at OGG, Maui. We went to check via computer and Hawaiian had no record of our reservation. They told us to call Continental. Continental told us to call Hawaiian. I spoke to a supervisor at Hawaiian and they said...

Hawaiian Airlines / Frequent Flyer Program

Disgruntled Dave on Aug 11, 2011

HawaiianMiles = WorthlessMiles My wife, and I, have been using Hawaiian Airlines and a Hawaiian Airlines/Bank of Hawaii credit card for the last four years to accumulate enough miles for two round trip tickets to Europe on Hawaiian’s partner airline - Delta. We have accumulated...

Hawaiian Airlines / False Advertising

flyhi152 on Feb 2, 2011

In March 2010 I saw that Hawaiian Airlines was advertising a feature for "Hawaiian Miles" members that would allow them to book a Roundtrip flight paying one leg with Dollars and the other one with Miles. I was planning a trip to Manila and decided to convert 49, 000 Amex points (worth $...

Hawaiian Airlines / Disgusting service


My brother who is 80 years old was flying from Hilo to Seattle, WA. Seattle has had an Artic Blast and the weather conditions are not favorable for him to travel here. He went to the airport to change his ticket to come in January and they have charged him a feel of $225 to change his ticket...