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Air India Express Customer Care Service


Air India Express

Gandhi Square, D.H. Road
India - 682016

Customer Support Phone Numbers

+91 444 001 3001(Customer Service) 3 0
+91 442 430 1930(Customer Service) 2 0
+971 37 664 789(Al-Ain, UAE) 1 0
+91 183 250 0080(Amritsar, India) 1 0
+971 26 313 789(Abu Dhabi, UAE) 1 0
+973 17 220 787(Bahrain) 1 0
+91 172 262 4942(Chandigarh, India) 1 0
+91 442 345 3366(Chennai, India) 2 0
+966 138 823 480(Dammam, Saudi Arabia) 1 0
+91 998 270 5921(Delhi, India) 1 0
+880 29 348 691(Dhaka, Bangladesh) 1 0
+974 44 418 423(Doha, Qatar) 1 0
+971 42 079 444(Dubai, UAE) 1 1
+91 141 274 4839(Jaipur, India) 1 0
+91 484 261 0110(Kochi, India) 2 0
+91 332 211 6944(Kolkata, India) 1 0
+91 495 276 0710(Kozhikode, India) 2 1
+91 522 402 6292(Lucknow, India) 1 0
+91 824 245 0673(Mangalore, India) 1 0
+91 222 279 6666(Mumbai, India) 1 0
+968 24 762 141(Muscat, Oman) 1 0
+91 202 605 7002(Pune, India) 1 0
+971 72 221 789(Ras-Al-Khaimah, UAE) 1 0
+966 114 786 409(Riyadh, Saudi Arabia) 2 0
+971 65 970 303(Sharjah, UAE) 1 0
+65 62 214 909(Singapore) 2 0
+91 431 248 0288(Trichy, India) 1 0
+91 471 250 0008(Trivandrum, India) 1 0
+91 542 262 2090(Varanasi, India) 1 0
Registered Office
Air - India Building, Nariman Point, Mumbai - 400 021, India

Al-Ain, UAE
Ground floor, Al Niyadi building, Salahudeen Al Ayyuvi Street № 116, Near Sheikha Salama Masjid, Toen Centre, Al-Ain, P.O. Box 23236 

Amritsar, India
Pal Plaza Building, 1st Floor, Sco 32, Shopping Centre, Ranjit Avenue, B-Block, Amritsar

Abu Dhabi, UAE
Ground floor, Khalifa Al Suweidi building, opposite AI Manhal Palace, Airport road, Abu Dhabi. P.O. Box 6245 

Air India, P.O.Box 45, C/0. M/s. Yusuf Bin Ahmed, Kanoo Commercial Bldg, Phase II 4th flr, Manama, Bahrain (AI GSA) 

Chandigarh, India
SCO 162-164, Sector 34A, Chandigarh

Chennai, India
№ 19 Rukmini Lakshmi Pathi Salai, Egmore, Chennai 600 008

Dammam, Saudi Arabia
Airline Centre, Next to SABB HQ, King Abdul Aziz Road, P.O. Box 298 - Al-Khobar 31952, Kingdom of Saudi Arabia

Delhi, India
Indira Gandhi International Airport, New Delhi

Dhaka, Bangladesh
Mrs Leena Vineeth, Country Manager, Ruposhi Bangla Hotel, Annex Building, 1 (2nd floor) 1, Minto Road, Dhaka - 1000

Doha, Qatar
P.O. Box: 3446, Building № 17, Zone 24, Street № 840, Ebn Seena Street, Al Muntazah Area, Doha, Qatar

Dubai, UAE
Reservation Office, Near Salah Al Din Metro Station, Fish Round about, Deira, Dubai 

Jaipur, India
Nehru Place, Tonk Road, Jaipur, 302015

Kolkata, India
Air Lines House 39, C R Avenue, Kolkata - 700 012

Kozhikode, India
Eroth Centre, Bank Road, Calicut - 673001

Lucknow, India
Air India office 9, Aameen Complex, Rani Laxmi Bai Marg, Near Gemmni Hotel, Hazratganj, Lucknow-226001

Mangalore, India
Station Manager, Air India, Airline House, Hat Hill, Lal Bagh, Mangalore 575006

Mumbai, India
Air - India Building, Ground floor, Nariman Point, Mumbai - 400 021, India

Muscat, Oman
P.O. Box 962, PC 100, Opp. Central Bank, Muscat, Sultanate of Oman 

Pune, India
39/B, Wellesley Road. Ambedkar Road, opp.R.T.O, near Sangam Bridge, Pune-411001

Ras-Al-Khaimah, UAE
Ground Floor, Sheikh Sultan Building, Oman Road, Al Nakheel, Ras Al Khaimah 

Riyadh, Saudi Arabia
Air India C/o YBA Kanoo, Kanoo Tower, King Abdulaziz Plaza, Near Hotel Crowne Plaza, P.O. Box-753. Riyadh 11421

Sharjah, UAE
Ground Floor, Al Arouba Street, P.O.Box: 1477, Rollah, Sharjah, UAE

3, Coleman Street, № 03-07/08, Peninsula Shopping Centre, Singapore 179804

Trivandrum, India
Air India Building, Museum Road, Vellayambalam, Trivandrum-695033

Trichy, India
№ 4a Amalorpavi complex, Dindigul Main Road, Opp. to National College, Trichy-62001

Varanasi, India
Airlines Bhavan, 72, Yadunath Marg, Cantt., Varanasi-221002

Air India Express Complaints & Reviews

Air India Express / delay in refund

Shakkila Ansari on Jan 19, 2019

I have done a air ticket cancellation on 16th Dec, and have not received my amount yet in my account. This is so unacceptable service you are providing and only for this reason I will not choose this airline next time.My PNR ref No : VABICY. I called the Air India today and got to know the...

Air India Express / gate staff

Dr RJ on Oct 17, 2018

Hi, Myself Dr Ranjit Pillai, I had very hard bad experience with your gate staff on my travel 17th October 2018 in the gate of flight IX 540 flight towards trivandrum ( 10pm). They are unnecessarily checking the hand baggage again on the gate and emptying many of my fellow passengers duty...

Air India Express / no wheel chair service provided at dubai airport

Chetan CB on Sep 22, 2018

Dear Air India Express, Unfortunately I have booked My mother's ticket with you E ticket No. RCEROK from Pune to Dubai for 6.09.18 Because of her old age and Knee pain I have booked wheel chair by personally going in your Deira office and paying Aed. 200, ( this was another disaster, No...

Air India Express / service and penalty fee

Jeyanthi Mala on Aug 27, 2018

My name is Jeyanthi Mala and I accidentally booked a ticket from Singapore to Chennai (Booking Ref: RKLLRS) yesterday (26/8/2018 at approximately 8.00 am) when my final destination was Trichy. I realized my mistake a few minutes after the transaction was completed. I contacted the customer...

Air India Express / very very poor service and customer support

Razik on Aug 15, 2018

Hi, I had booked a ticket OVJFUM in Air India express from Sharjah to Trivandrum and Unfortunately I supposed to cancel the ticket and I done it. I got an message as cancellation fee is nearly 375 AED which is nearly 50% of my ticket fare. This is really unfair. As per your policy the...

Air India Express / un-notified delay of 7 hours

Raman Kumar on Aug 5, 2018

Dear Sir on behalf of my wife anju sharma ( PNR # URFCWL) travelling from DXB to ATQ with IX192 on 5/08/2018 along with my 3 year kid, who are forced to suffer in dubai airport for more than 7 hours as on the time of departure they were notified that flight IX192 is delay by 07 hours 10...

Air India Express / staff while boarding.

ahammed Azharuddin on Feb 15, 2018

This is regarding the flight from Delhi to abu dhabi flight no : IX-115 dated 12-feb-2018, 20:50 from Delhi. I was late to board the flight by just 5-minutes that is 15-minis before departure due to some personal issues. But the stuff over the gate while boarding was so rude with me that I...

Air India Express / worst crew members

vivekbtech08 on Jan 15, 2018

I was travelling from Madurai to Singapore with my Wife and three kids(Twin infants and toddler). The crew was just watching us, they dont even offered basic help. Me and my wife were struggling to keep the hand luggage inside the cabin. One of the crew member just came and opened the...

Air India Express / Unethical behaviour

Shakir Ali Ismail on Feb 10, 2016

Dear Sir, I would like to bring to your kind attention the following incident: My Mother, mrs.Mumtaz Basha, a senior citizen, Aged 80, who had booked her flight on 06 Feb 2016 as following: Air India Express Flt.No…… Trz- Dxb Departing 1 am Fly Dubai Flt.No. Dxb – Mct Departing 07.50...

Air India Express / Very worst and bad service from air india express airlines

suhel1234 on Nov 9, 2012

Hello, Every one I like to inform every one and also like to raise a complain all the passenger who travel By AIR INDIA EXPRESS, I had a bad experience when I was traveling From Mangalore to Doha With My wife and my child, the staff are so rude and lot of harassments from staff till the...

Air India Express / Rude behaviour

Sweety kaur on Apr 25, 2012

very dissapointed with the service and the rude behaviour of the staff at the Raja sansi airport in Amritsar, Punjab India about the air India express mother and father were travelling from amritsar to Dubai and they were treated very bad at the airport because of exce...

Air India Express / Baggage lost at air india express airlines checkin counter

Falguni Roy on Mar 2, 2012

While check-ing in at the Air India Express check-ing counter at Terminal 2, Row 3 on Feb 10, 2012 I forgot a small polythene pack containing some important docs and a toy. However at the time of final security check-in before boarding I remembered the same and asked the airport staff to...

Air India Express / Poor performance

raje75 on Nov 30, 2011

On Behalf of people of Cochin & working in Abu Dhabi. We are nearly 24 people working in Abu Dhabi on 1month work /1 month leave rotation cycle. We use to travel 6 times a year. We used to book Air India Express since it is our national carried. Now I find most of us are boycotting Air India...

Air India Express / Cancellation of flight

I had booked two return tickets - Mumbai - Kochi sector for the month of october 2008. However a few weeks later I received an email stating tickets were canceled and amount refunded due to 'flight being canceled cos of operational reasons'. On checking the airindiaexpre...

Air India Express / Irregular ticket prices

With a mountain of hopes to all the indians, Air india Express, said to be a budget airline, launched ! They announced inaugural fares very much attractive ! All indians in UAE felt that though they are not offering any inflight services free of cost, at the same time...