Air India Express’s earns a 1.1-star rating from 97 reviews, showing that the majority of passengers are dissatisfied with their flights.
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Harassment and humiliation by Manas Gulati
Manas Gulati the ground staff at delhi airport is minting money by charging excess baggage without giving receipt, in collaboration with checkin counter staff. On questioning he threatens, harassed and humiliates you. He should becthrown out.
This is for our flight in 2nd Jan 2024 from delhi to Bangalore at 7.50 am.
He charged excess baggage of 10 kg whereas it was just 6 kg. Hand in glove with checkin staff, he was not giving the boarding pass till the time we paid. He threatened to call cisf when i shouted and since we couldn’t miss the flight had to pay and go. He was abusive and humiliating words used. Since we were two women, and didn’t have time i paid and moved on and decided to complain .
Recommendation: Don’t ever travel air india express their staff is very rude and inhuman
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Manas Gulati the ground staff misusing his power should be actioned.
Threatening and harassing women is not acceptable
Air India Express Complaints 96
Amount Charged For Additional Baggage
I booked a Air India Express flight on 23 Sep 2024 for 20 kg +10 kg additional baggage total 30 +7 and I paid for that.
On 07 Oct 2024 I wanted to Add 20 kg Additional Baggage more in the Add on it was showing 2040 Rupees. I paid 2040 Rupees. But surprisingly the amount only charged but additional Baggage was not added
I called customer care Shanu was very rude and helpless. I tried to email them but surprisingly email I'd is was not there in their website.
So I called customer care once Mr Rahul attended call and he told that he will try to refund and 8th morning he will arrange a call back. But nobody called me.
Air india express call center is telling only once additional baggage can be added two slots cannot be done. Mine earlier they deleted and added new one.
When I am already having 30 kg baggage why I should pay 2040 Rupees extra if they are not providing baggage.
They are purely cheaters. Be careful with this scammers
Claimed loss: 2040 Rupees
Desired outcome: Kindly request to add additional baggage or refund my money back
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Refund the amount
On 30/6/2024 fight which was scheduled from Bangalore to Varanasi was cancelled by air india express due to operational reasons on 28/6/24.. hence forth i requested them to refund my full amount on 28/6/2024.
Tia,on email I was informed that my amount is refunded, but no amount is credited in my bank account... Kindly refund my amount..
@ present tia/customer care are not responding to my queries... I contacted them, customer service is very bad .. waited for long,but still customer care is not reachable to mi, they just kept mi on waiting call...
Claimed loss: Refund my amount at the earliest
Desired outcome: Kindly refund my full payment as soon as possible..
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Bank Transaction Failure, Refund request
Dear AirIndia Customer executive,
I am writing to bring to your attention an issue with my booking made on 8/02/2024 from Kozhikode (CCJ) to Bengaluru (BLR) through the Air India app. Unfortunately, despite initiating the payment process, the amount was debited from my company account number [protected], and the booking was not completed successfully. The transaction reference number is FN/SHP/[protected]/AIRINDIA EXPRESS.
I kindly request that you refund the amount to my account at your earliest convenience.
Warm regards,
Suresh Kumar Mariveettil
email: [protected]@gmail.com
+91 [protected]
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Is Air India Express Legit?
Air India Express earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Air India Express. The company provides a physical address, 29 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Air India Express has claimed the domain name for airindiaexpress.in for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Airindiaexpress.in has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Airindiaexpress.in has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
According to our analysis, Air India Express appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.
We looked up Air India Express and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Airindiaexpress.in appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While Air India Express has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 3% of 96 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- A user on Complaintsboards.com notes that they were interested in purchasing a product from Air India Express, but after conducting a search on multiple review sites, they were unable to find any reviews or feedback. The user advises others to be wary of the company's lack of online presence and to consider alternative options.
- Air India Express protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Air India Express delay and cost another tickets and time
I was purchased a ticket form Madina Travels, Kollam, Kerala to travel from Trivandrum to Abha, Saudi Arabia by interchanging a flight in Dammam on 13th Februvary 2024 (details of tickets Ref# AO233641282 Thiruvananthapuram- Dammam AO233641435 Dammam - Abha)
Bu t the flight was not landed on time and I lost the Flynas connection flight and nobody was supported in Dammam airport either Air India staff or Flynas staff.
Hence I was forced to purchase another ticket (details of tickets Ref# AS240120572 Dammam - Abha) and travelled on 15th Feb 2024 only.
I Lost my time and cost to book hotel 300.00 SR, up and down taxy fair 200.00 SR, food 150.00 SR and one days absent in company.
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Compensation for Suitcase Damaged during Transit - IX1592, 25 Jan 24, PNR-P2B57P
1. I traveled from Delhi to Bengaluru by flight IX1592 on 25th January 2024, PNR-P2B57P, Seat no 29E.(Boarding pass attached with this email) 2. I received my Suitcase in broken condition on arrival at Bangalore T2 terminal. (Photos of the breakage attached) 3. I reported this at the Baggage section of Air India Express and raised a report after physical...
Read full review of Air India ExpressAirline staff denied to check in for flight
This is Chetan G S, I booked fight ticket to Ayodhya from bangalore, on 18 Jan 2024, the flight timings was 8:05am, and I will be there check in for 7:15am, and airline staff is not allowed to check in, and no one airline staff is trying to contact me for check in, my ticket price is totally wasted, and I need refund my ticket amount.
My parents - CBKUKB
Phone number-[protected]
Claimed loss: 9800
Desired outcome: 9800
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Ground staff behaviour
While baggage check in one of the ground staff charged me extra money for laptop bag which is not included in cabin luggage. Her name is Amrutha Srinivasan. She charged me more than 3000 for 4 kgs laptop bag.
When I asked her to let me speak to her manager for that also she was not ready and didn't allowed me to speak to her manager. Her behaviour was very rude and no concession or even ready to talk. She was not allowing me to speak to another staff also.
If Air India express is hiring these kind of people who are not at all staff friendly and has behaviour issues then I and my whole family and my known person as well as my colleagues will not travel from Air India express. I will make sure to get this issue excalated from my organisation level too.
Claimed loss: 3200
Desired outcome: Please refund
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Delay in flight so i could not catch the connecting flight
my flight No- IX 2773 from Lucknow to Delhi on 10/01/2024 was at time 02:05 am but, it got delayed to 03:30am because of the delay I missed my connecting flight No-I5 743 from Delhi To Jaipur at 05:00 am departure and landing was supposed to be at 5:55 am, in spite of asking repeatedly from the staff of air India express they told us that you will be able to catch the connecting flight but, i was not able to do that, when I reached Delhi airport they told us the flight took off and did not let us board, they offered me the flight( No-IX-2789) at that was going to depart at 11:00am from Delhi to Jaipur (i.e that flight also got delayed to 1:30pm) This delay and and the inter-department miscommunication caused me to weight at an unknown city airport for 8 to 10 hours and the meetings and the office day were all missed i paid for flight for my comfort. .
Claimed loss: nothing claimed
Desired outcome: Please I need compensation for the scenario or a full refund for this. Understand this is a serious miscommunication that can cause me to get fired from my job.
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Give usb charging in every seat
Hi in your airline not allowed power bank . Ok but you provied a usb port on every seat many passenger are a trubble in this . Other airline are proviedd a a charging port . This this major problm in your airline ix191 ATQ to DXB .. you know every person are stay a long time on airport but without chrging very difficult for ladis . Pls take action of this issu this very serious . I hope you understand this problm
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worst experience in air india express trichy to sharjah flight on 26.11.2023
Dear sir, I boarded the flight on 26th novemebr 2023 at trhcy airport, schduled departure is 1255 but reschduled to 15.55, but left from trichy airport around 16:30 approximately. After take off few hrs due to variation in pressure emergency declared inside and oxygen level gone down. Oxygen mask fall down, but there is no oxygen breathing and panic wa...
Read full review of Air India ExpressMultiple delays
Date:28/10/23-29/10/23 Time: 9.00 am 28/10/23-9.00pm(29/10/23) 1. Early departure of [protected]@5.30am when the actual time @11.00 am caused mental stress and frustration. 2.Isolated me in a cheaper hotel and denied consent for allowing my husband to stay in his own expense and calm down me during the worst situation. 3. My aged parents and children got...
Read full review of Air India ExpressRefund
Hello
Anyone replay this email?
I need to know the status of my refund
I pay 2 transaction form my bank account.
PNR YBH8JE 51604.00
PNR S8E7PN 54220.00
Payment does not reach in my account..
ITS MORE THAN 2 MOTHS WAITING. NO REPLAY EMAIL – NO PHONE ANSWRING.
PLEASE ADVICE HOW CAN GET MY REFUND –
Claimed loss: NIL
Desired outcome: NIL
Mistreatment of passenger from boarding pass staff
On 20/10/23 my wife travelled from Calicut to Bahrain by your flight#IX473. She faced very bad experience from your boarding pass staff (a lady). My wife was allowed 2 bags (30Kg.) which wrapped from the Airport and weighed there showed only 30Kg. When it took to the counter the lady there said slightly more than 30Kg. and therefore either to pay extra...
Read full review of Air India ExpressUnprofessional and non supportive airline staff
Missed my flight ,15th October 23, blr to hyd ,due to improper information at the check-in counters. Inspite of me being at the Airport with my child @1.15pm for a flight of 2.20pm, there was no proper ground staff of AirIndia Express who was proactive to help me or guide me. They made me wait at the airport without proper info for 3hrs in vain. Airindia...
Read full review of Air India ExpressFood service
I had a very disappointing experience on my DXB to TRZ flight on 4th October with my family. We were traveling to Trichy through Air India Express. My PNR numbers are 1. DXB to TRZ - Q1TMMS (for my wife and 2 children) and 2. DXB to TRZ- OTP5RB (for myself). I ordered 2 veg biryanis and 2 veg noodles, and I also requested water bottles. However, they refused to provide them, leaving us without water for 5 minutes. It was especially concerning for my children, as they needed water to eat. Additionally, they provided a normal spoon for the veg noodles, which was not convenient. I asked for a fork spoon, but they claimed they didn't have any and said they would check. This is not a complimentary meal, as I paid 1100 Rs for it, yet there was no satisfactory response. I don't know the name of the incharge person, but he spoke Tamil fluently. This service was very disappointing.
Name: Palrubanisacraj Enock DEVASAHAYAM
Local Contact Number: +[protected] Dubai
booking ticket cancel without information
Ticket cancel without information
Dear sir,
I had booked 1 ticket on air India express through your Company website.
(Air India Express), on 06/10/23. I received ticket copy and deduct the ticket fare from my account.
when I go to get my boarding pass that time they will infirm me your ticket is cancel. then I visit air India express office in Dubai (terminal-2) they said your payment card is decline this is the reason of your ticket is cancel. Then they advised me for complaint a register. If my ticket is on hold or cancel you need to infirm me earliest. But your side I am not receive any email or call.
kindly refund my ticket fare at the earliest. For your kind information and consideration please.
Ticket booked details are below mentioned for your reference.
Date - 06/10/23
Time - 16:47 hrs.
Ticker PNR Number - D3MIFJ
Passenger Name - MOHAMEDNAVASSARIF
Date of Travelling - 07/10/23
Time - 20:45
Desired outcome: Please Refund my Ticket price at the earliest .
Ticket Cancellation
Dear sir,
I had booked 1 ticket on air India express through your Company website.
(Air Indias Express), on 06/10/23. but i didn't received ticket copy not yet and deduct the ticket fare from my account.
May due to your website error now it showing my ticket cancelled and refund process ongoing. today i visited one of the air India office in Deira and they advised me for complaint a register.
kindly refund my ticket fare at the earliest. For your kind information and consideration please.
Ticket booked details are below mentioned for your reference.
Date - 06/10/23
Time - 17:20 hrs.
Ticker PNR Number - CYWUQR
Passenger Name - Nithin Cholayil
Date of Travelling - 26/10/23
Time - 23:40
Desired outcome: Please Refund my Ticket price at the earliest .
Flight delay by 6 hrs
This is imform u thst when I booked flight time given to me was of 12.50 am on 6.10.23
But after 2 days got msg that flight got reshudeled to 4.40 am
When I reached airport with family at sharjah airport got imformation that flight is further delayed by 2 Hrs
After 2 Hrs also flight not available
And the crew which is available at airport of air India saying to public that we never asked u book this company flight
What a company and what a crew
I want my full refund with compensation
Desired outcome: Flight delayed beyond expectations
Lost baggage
I lost my luggage. I didn't receive my luggage from the dammam airport. My all the valuables are inside the bag. I waited until 3-4 hours their for my baggage. But no response. I airline services are of low cost. No responsibility is taken for baggage loose.
I want my luggage as soon as possible.
Date -19th september 2023
Flight - IX481
TAG NUMBER-IX716884
PNR - A6QKGN
NAME-NITHYA MOHAN
Kochi - DAMMAM
Desired outcome: I need my luggage back
Roaches inside the flight
Flying from Mangalore to Abu Dhabi for the first time on Air India Express.
I paid extra for the Row 1 seats (2 seats) as I needed the extra leg room. To my horror, as soon as the flight took off, there were 3 roaches that made an appearance on the aircraft wall in front of me (I took a video of 1 of the roaches as well).
Upon informing the air hostess, all she did was bring in the cabin spray and spray it on the roaches (instead of killing them). I had to kill one of the roaches myself and my daughter hit another one with her slipper as she was sitting on the window seat.
When I raised a complaint on the website - all I got was "sorry to hear about your unpleasant experience". Absolute rubbish answer instead of apologizing.
Never flying the airline again.
Desired outcome: Reimburse the extra amount paid for 2 seats.
Overview of Air India Express complaint handling
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Air India Express Contacts
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Air India Express emailstrzapt@airindiaexpress.in97%Confidence score: 97%sincity@airindiaexpress.in91%Confidence score: 91%
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Air India Express addressGandhi Square, D.H. Road, Kochi, 682016, India
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Air India Express social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 08, 2024
Most discussed Air India Express complaints
irregular ticket pricesRecent comments about Air India Express company
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