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Thai Airways Customer Service Phone, Email, Contacts

Thai Airways
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1.6 141 Reviews

How responsive is Thai Airways's customer service?

22 Resolved
119 Unresolved
Poor 🫤
Thai Airways is a rare visitor on ComplaintsBoard, so the pace of resolving complaints leaves much to be desired. We believe they should spend more time and effort on reviews to naturally grow customer loyalty. As for reviewers, we'd advise carefully reading existing reviews to understand what to expect. It's also helpful to go through the few complaints that Thai Airways has already resolved to get a clear picture of their customer interaction and potential challenges in resolving your personal issue.
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Thai Airways reviews and complaints 141

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Newest Thai Airways reviews and complaints

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10:58 am EDT
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Thai Airways My luggage

I'm totally disappointed on your service we cameback from Philippines August 14

And we didn't get the luggage. We get a telephone number and status from the baggage number so we can call but always same nobody answers and the status on the internet is totally same. They send by DHL we get the 2 luggage but the other luggage not and that is very impt coz I get from my sister for our wedding. My husband got to Frankfurt again, nobody helped him he has to drive 3 hours going there and 3 hours coming back without my baggage. Spending money for the gas and really annoying. I hope you can do something the frane coz big amount Sony want to have to back as soon as possible. Groetjes Lenie.

Tg231340

14 Aug 2022 flight details

Leoncia Drenth

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10:20 pm EDT
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Thai Airways Not receiving a flight refund from 2020

BB: Request refund ticket [protected] and turn to Thai Travel Voucher ~84099

The above flight was cancelled due to COVID. After visiting the Thai Head office in Bangkok back in February '22, I was told that I would receive a refund. As it was purchased through Cheap Tickets, this would go through Thai US. They kindly explained the process and emailed the supervisor in the US (Brian) to arrange this (initially I was happy to have another flight, but they never responded in time!). Their supervisor emailed me to advise that this would be treated as a priority and that I would receive a refund in March '22. I have not received any refund to date, when I enquire I am told there is a limited amount of refunds processed each month, and I would receive it the following month. I emailed the supervisor, Brian, on 21st August and he has not even bothered replying this time. I am so very disappointed in Thai Airways, I have used them for over 10 years now and cannot believe the total disregard that they have for their customers. There has been no communication to let me know the status of my refund, nor apology for the delay. My refund is clearly not a priority and I am now worried that I will not receive it at all.

Desired outcome: Immediate refund of money and apology for the appalling way that I have been treated.

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12:47 am EDT

Thai Airways My baggage is lost

I travelled from 8th tp 12th of July from IGI T3 to Thailand. They misplaced my bag the day I returned, Has been more than a month. Want to claim a refund of 35k.

The ground staff was way too irresponsible. They were busy chitchatting and not even attended the customers properly. According to me, n number of bags were lost and there was a panick situation right there. Request you to kindly look into this as it has been more than a month. Need claim fir the same.

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7:06 pm EDT

Thai Airways Luggage lost by code share partners QANTAS/JETSTAR

My wife and I booked our 2nd honeymoon flight from Brisbane to Phuket: Flight # 6HXB7V

The luggage did not arrive in Phuket? We have repeatedly complained to the airport for information about our luggage without success!

It has now been 6 days without our belongings!

Two issues:

1. The Brisbane domestic codeshare flight QF505 was late in arriving in Sydney by 30 mins and we were not assisted in the transfer to the international Thai flight TG478. QANTAS staff rescheduled our onward flight with a budget carrier Jetstar.

We paid $900 for a Thai flight yet we had to travel on a $700 budget carrier.

2. No person has been able to help us to return our luggage and we are on honeymoon! The hotel in Phuket has tried their best but without success.

My wife and I are very shocked at how poorly treated we have been

Desired outcome: 1. Compensation for two (2) tickets differences between Thai and Jetstar2. Deliver 2 luggage items linked to my E Ticket

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2:13 am EDT
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Thai Airways Non issuance of tickets to booking

In January 2020

Paid for booking with Thai Airways for travel LHR-BKK 14.07.2020 returning 12.08.2020 BKK-LHR but due to Covid this was cancelled and was informed that a refund would take 180 days to be repaid to my debit card. Now on re-booking with vouchers issued + add payment of 25,600 Thai baht although confirmed booking ref:6B7WFO for travel 02.11.2022 LHR-BKK returning 30.11.2022 no tickets have been issued or credit card debited. On checking online for a travel agent, they apparently can issue a ticket within 2 hours on completion of booking. Despite numerous e mails the explanation given is that there is a high volume of ticket issuance which makes nonsense as travel agents can issue tickets ad lib. It appears to me that if tickets are issued prior to departure, Thai Airways could underhand charge a further increase, which would have no option but to comply in order to travel.

As a result, I request immediate issue of tickets to this booking

Desired outcome: I would appreciate a response and have tickets issued immediately

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6:15 am EDT
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Thai Airways Expired Credit although NZ and Thailand borders not open until July 2022

Online travel agent said that credit expired. Paid for flights 18.2.20 with Mastercard credit card and my bank changed my credit card in March 2020 to a Visa credit card. I was told to wait by Expedia for Thai airways and did not hear anything for 2 years. I had changed my email in 2021 forgetting about any credit and when I found the borders opening in NZ in June 2022 and Thailand in July 2022, I began enquiring about booking another flight to Bangkok. I initially was told by Expedia that the credit was pending with Thai airways as the Mastercard was not operational. I tried ringing Thai airways but couldn't get through. I rang Expedia to ask about this and was told that the credit had expired. The Expedia agent tried to ring Thai airways but could not get through. Expedia said that it can not do anything else for me.

My new email is j.c.[protected]@gmail.com

My cell phone is +[protected] New Zealand.

I appreciate any help that you can offer regarding this.

Thank you, Jacqueline Hard.

Desired outcome: I would love to book flights to Bangkok again and take a friend. Please note, my husband will not come as he has cancer. I paid both tickets on my Mastercard that is closed now.

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8:26 pm EDT
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Thai Airways Travel Vouchers

Hello, I have travel vouchers which have expired in September 2021.

I have been emailing Thai Airways since August 2021 to get an extension on the vouchers. No reply as yet. I have emailed again and again and again and still no reply. I tried to call the [protected] number but no one answered. I would like to use my travel vouchers for October 2022, this year. I need someone to help me please.

regards

Vince Romeo

travel vouchers are 217-[protected]

217-[protected]

217-[protected]

217-[protected]

Desired outcome: new travel vouchers please

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1:22 am EDT
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Thai Airways Request return money

Respected Mam/Sir

I request you that I am very much in need of money and I am going through a lot of troubles and it has been almost 28 months. Consider our needs. please return the money urgently.

1 -Passenger name : SINGH AVTAR MR (ADT) Ticket number: 217 [protected]

2- Passenger name : KAUR PARAMJIT MRS (ADT) Ticket number: 217 [protected]

Thanks

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6:03 pm EDT
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Thai Airways I purchased a flight in 2020 and it had been deferred because of Covid lock downs.

I recently tried to re book and found that Thai Airways did not answer the telephone, or reply to my emails , one office listed did not exist and the other is not open for access by the public even though lock down and government restrictions are now finished. As Thai Airways are not contactable.

Please call me on +61(0)[protected]

Peter Ley Melbourne

I note that this complaint forum appears not to be owned or managed by Thai Airways

I note that your attachment system below does not allow outlook or pdf format attachment which are two of the most common file types.

Desired outcome: Thai Airways have kept the payment for my flight for two years. My partner and I have flown Thai Airways for 20 years. I would like someone from Thai Airways to contact me to either refund my payment or provide a suitable ticket.

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6:38 pm EST

Thai Airways Ticketing

I booked my return ticket to travel from sydney to bankok in may 2 months ago,

So far they have changed my return flights date 4 times each time is on different days and times and I specifically booked those days and times for a good reason, but they changed to suit their ways not the customers ways, as we are the people keeping their their business going and their planes flying and in their jobs, I tried 20 time the first day, to call them but they kept saying sorry but bcz ocvid they stretched and unable to answer my calls, finally after days of trying I managed to be connected and I blasted the customer service for not answering and then for changing, that fine, they changed it, 1 moth later, I need to print out my ticket for thai covid insurance, went to their manage my booking site to print, but there was no confirmed return flight on that day, so I called again and managed to talk and was told if I wanted that original change flight I would have to pay for changing it when it was their fault for changing it without telling or notifying me it was ok and suitable for me then I agreed to accept next original day by morning flight, all was good printed my ticket and sent to the insurance and sha+ hotels for booking, 2 weeks later received an email telling me that my flight was changed again to an early morning return flight again I am pissed off with thai air, and being trying to call them again 3 days in row they're not answering and keep telling me if I have any queries to email them.. To sum it all up as far as I am concerned this will be my last and final booking with thai air from now on..

Desired outcome: i want thai air to value us customers and with us they would not have a an airline or customers flying and they wont have a job,

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8:49 pm EST

Thai Airways Cancelation

I am writing to you to make a complaint in regards to your treatment of us. We booked a one way flight home to Australia in May 2021 (reservation code 66HRO9) you then cancelled our flight in September 2021. You have had our money since that time and now you are not only refusing to refund it but you are also ignoring our emails for you to produce a Token so we can make some kind of use of the cash we have lost. It has become very clear that you have continued to take bookings during that time and have defrauded many people besides us in the process. I never expected this kind of behaviour from your company but it seems that you are as corrupt as the next corporations and have no moral code or integrity.

Desired outcome: Please respond with either a refund or a token to fly.

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jamhanitab
, US
Feb 27, 2022 6:41 pm EST

same here bro , thai air has become a pirate airlines , better go to lacal memebr of parliament and tell them your complain they will know how to make them pay up..

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1:02 am EST

Thai Airways Thai airways refund

I had to cancel two(2) business class tickets from SIN-BKK-FRA return and it was done in March 2020 due to the pandemic and was informed the refund will be done between 45-60 days. In May 2020 i enquired and was informed due to the high volume it will take 180 days till July 2020. In July i inquired and was told refunds are prohibited as TG was filing for bankruptcy. TODAY, NOTHING is forthcoming from TG and each time i chase i get the same response that no refund can be made.
You can imaged the value of the refund for two (2) business class tickets and it is now coming to a year and STILL NO REFUND and NO POSITIVE NEWS FROM TG !

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Jaimie B
London, GB
Feb 20, 2022 8:53 am EST

May I ask if this has been resolved for you yet?

I had a flight to Thailand from the UK cancelled in April 2020 in similar circumstances, I received an email saying it was being processed in August 2021 (spoiler - it wasn't) and only received a response to a follow up email sent in September 2021 this month saying they still weren't processing refunds due to their bankruptcy proceedings. I was just wondering if anyone has had a refund in the last two years! Many thanks

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11:02 pm EDT

Thai Airways Refund policy

I booked a flight to Thailand from Japan last month that I had to cancel because it was not possible to get a visa to enter Thailand due to the corona virus restrictions. I was then told by Thai Airways here in Japan that a refund could take up to a year to receive, which I said was unacceptable. In contrast, I received an immediate refund for my hotel booking and health insurance.

Thai Airways refund policy right now is not only causing great distress to customers like me, who have used Thai Airways several times before, but it is also going to hurt the company further. Do they honestly think that people will feel good about the Thai Airways company after waiting up to a year for a refund to then book flights with them in the future?

In order to maintain good will between the company and your customers, I would strongly urge Thai Airways to review their refund policy immediately. This has been a very frustrating and disappointing experience. They have lost me as a future customer. Just needed to vent.

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1:57 am EDT
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Thai Airways Refund of monies for cancelled tickets

This is to inform you that myself (Bhupinder Singh Sabharwal) and my spouse (Inderjit Kaur Sabharwal) were travelling to Bangkok on Indigo flight on Feb 29, 2020 to attend a wedding where after we took 3 day vacation and book air tickets on Thai Airways to visit Chang Mai on 2nd March 2020 and return to Bangkok on 5th March, 2020. On return to Bangkok we were booked on the 6th March 2020 Indigo flight to Kolkata.
Due to the Corona Virus, the Govt. of India requested all Indian to restrain travel and authorized Indigo Airlines to refund the monies spent on the air travel. We were forced to cancel our trip. When our agent M/s Travelnama approached Thai Airways, we were informed by our Agent that the refund was refused/denied.
This is totally unethical on the part of Thai Airways to not consider compassionately and refund the monies when such major worldwide Corona Virus epidemic is spread and endangering the world, expecting persons to travel when the entire world today is restraining their citizens not to travel. If we were based in Bangkok and were travelling to Chang Mai and back, then Thai Airways stand of not refunding is reasonable. But to decide not to refund monies to International passengers, who were scheduled to travel to your country to visit your beautiful countryside and see your culture, who were forced to cancel travel due to restrain from their Govt. is not understandable nor acceptable. Further, as is informed, the Corona Virus is more dangerous for elderly persons. The undersigned being 68 years old was advised to cancel travel. On humanitarian grounds itself Thai Airways should have come forward and refunded the value of the tickets, generating goodwill and honor for themselves.
We would request you to kindly review our plea compassionately and agree to refund our monies, so that we may travel when the situation returns to normal and the treat of Corona Virus is not hovering over our heads.
Travel tickets of Indigo and Thai airways are attached for your ready reference and proof of the above said statement.

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2:12 pm EST
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Thai Airways unprofessional approach / behaviour

We were travelling to Vietnam with Thai Airways from Kolkata ( India). We arrived at the airport 3 hours before schedule departure. We were flying Business Class with your airlines. We were first to check in at the counter, but we were stopped by a senior staff that our British passport had to have a visa to enter Vietnam. The gentleman was rude, obnoxious and showed total lack of understanding of the visa requirements. He showed us the requirements of US citizen. Despite our repeated request and showing him a relevant piece of document f 2017 that UK residents DONT REQIRE visa for Vietnam. We were virtually held hostage for 2 hours and told to sit on chair which was 300 meters away. This was repeated on two occasions and the tone of his voice, was intimidating and threatening. It was half an hour before flight departure that we were allowed to board the flight. This man was unaware of rules and regulations of visa requirements to most countries. We found the whole experience very traumatic and agonising which no passenger should experience at any time of their travel ---and particularly when travelling in Business Class and on a pleasure trip. I would like to make a formal complaint and necessary action taken against this employee. His name was " Adil" ( if I recall correctly), but your computer should make you aware of the person who advised the person on the counter.

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2:43 am EST

Thai Airways 11 hour flight delay departing from dhaka airport on 25 december 2019.

I am a UK citizen but was travelling from Dhaka to Bangkok on 25th December 2019. My flight was scheduled to leave at 02:00hrs that day but did not depart until 13:00rs on 25th December 2019. Flight number TG340.

The information that we were provided was not regular or timely. We were finally told after 5am that we would not be leaving the airport. We were taken by bus to a hotel. I managed to get only 3 hours sleep before we were bused back to arrive at the airport as close to 10am as possible. But still we waited and the flight only took off around 13:00hrs. It was incredibly difficult and uncomfortable to try to stay awake for the whole night. This is a major delay and I want to make a compensation claim. Please advise me of the compensation process and any other information you need.

Regards,
Karen Anne Ward

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Update by Ms K Ward
Dec 31, 2019 3:12 am EST

11 hour flight delay Dhaka, Bangladesh to Bangkok Thailand, 25th December 2019. Flight number TG340. Scheduled departure time 02:00hrs. Actual departure time 13:00hrs 25 Dec 2019.
Compensation sought.
Thai airways to contact on email provided.
Regards,
Karen Ward

ps I was unable to provide feedback to Thai Airways directly due to a mandatory box with a drop down selection not working!

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1:17 am EST

Thai Airways charges on hand carry and laptop bag

Dear Sir / madam, i am khan regular Travel of Thai air, I had Face problem on Lahore air Port On 25 Decmber 2019, when Fly To dhaka By thai air via bangkok . this kind of problem i never Face before on other Route,
when ask For baording pass, and put my Luageg On weight machine, theu ask me put ur hand carry and also put ur laptop bag on weight machine then, told me ur over weight, i am econmy class pessanger and 30kg allowed and my weight is 36 kg + small hand carry and laptop bage, they weight all togather and told me your over weight and pay them 400usd, this is totally harssment before flight, then i negociat with them and pay the 200usd, but no recipt for this money, and i feel very bad, Please take seriouse Notice . and please mentioned on ticket about the hand carry . and also i am thinking change the airline one this dhaka lahore route, thnaks

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3:53 pm EDT
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Thai Airways thai lounge staff rude behaviour

Dear Sir,

I have travelling with Thai airways for more than 10 years. Am a Hold member for several years with Royal orchid (NT27236). Today I had a very bad experience and thought of sharing with Thai airways as this is my second bad experience in continuation .
Am flying today(1st Nov) from BKK to Del by SpiceJet and visited to Thai lounge (situated on E gate side)around 01:20 am, to check if I can use the facility. There were three staff members standing on the counter and one lady replied immediately that if I fly by SpiceJet irrespective of Hold member, I cannot use the facility. On this I asked is there any other lounge where I can use the member facility, she mentioned that she don't know, which is ok. But the gentleman standing next to her started very rudely, "we are closed& u cannot use anywhere, leave". On this I requested him to be polite but he gave a sarcastic look and reflecting me that I should leave now. When I asked that why he is so rude and I want to talk to manager, he said, don't u understand, we are closed, no manger now.
Felt really bad the way staff treating passengers.
I felt that may be he is very frustrated with his job or he is not fit for passenger handling job.
Would appreciate if you take this example of correcting the behaviour of your staff. This gentleman is reallyspoiling the image of Thai airways. When asked for his name detail, very proudly yeah yeah take it. No apologies, no feeling of sorry, strange attitude. This need to be corrected.
Pls let me know if you need more details. Am attaching the picture of his if card for action.

Regards,
Sangeeta

Sent from my iPhone

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2:28 pm EDT

Thai Airways thigh flight manager looting passengers

Looting by Flight Incharge at LHE Airport

Booking Reference AMADEUS: NYMOWE, AIRLINE :TG/NYMOWE
Baggage Reference 0217 TG 809812
Good Afternoon Sir.
I hope my email finds you well and in good health.
I have experienced harassment and misuse of power by Thai flight incharge and his associate staff just to extract money 115 $ (18000 Pak Rupees) on 9th Oct, 2019 at Allama Iqbal International Airport Lahore (LHE), Pakistan for Flight TG 346. My ticket number was ETKT [protected].
I arrived at Airport one hour before flight time i.e. at 22:45 Pm on 9th Oct, 2019. The Flight Incharge refused me for my boarding. He said come to next day. I told the flight incharge at Airport that I am World Bank scholar and I have to fly, Moreover the reason is I am in time. But he was reluctant and started to interview me about my financial profile. He asked his associate at contour to check my ticket and baggage weight. My luggage weight was within 31 Kg. He started to blackmail on over luggage and asked me to throw away extra weight. I started to shorten my bag. Again he came to me and asked if you want to fly, pay 200 $s (32000 Pak Rupees). I told him I can not pay this much amount. He settled at 115$s (18000 Pak Rs) on account of extra baggage and late coming. As flight had short time I had no option other than to pay him and his associates. The person sitting at contour where boarding passes are issued took 18000 Rs, and issued boarding pass.
Astonishingly the weight written on my baggage was 28 KG. (Copy enclosed). The moment I saw it, I realized the extra money they are charging to passengers is going to in these thieves pocket.
They took my hand carry and told you would recieve at Narita Airport. and gave me receipt for it.
Once I landed at airport and reached at residence. my electronic gadgets including Power bank, ear pods, ipad was missing.
As I had to carry this bag by hand so it was not locked. I am damn sure this act is done by staff at Allama Iqbal International Airport who are looting, harrasing and mentally torturing the Thai Air line staff in order to achive thier ill motives. This action of these black sheeps have resulted into distrust on Air line.
I hereby request to hold inquiry against them. and recovery be made from Flight Incharge /manager at Lahore Airport and his associates, who as team looting the passengers in the name of Thai Airline. I would follow and respond to all quires. They needs to terminated and taken up for criminal proceedings for harassing and extracting money from passengers. Moreover I can recognize easily the staff if pictures are sent to me at [protected]@gmail.com. Moreover the same can be checked from camera recordings installed at Airport for the same date when they took money.
Last but not least they need to be taken up for damaging reputation of Thai Airline.
Awaiting for positive action please
Kind regards
Akhtar Muhammad Sarmad
+[protected]
[protected]@gmail.com

Room No 4001
OOKA International Residence
2-31, OOKA, Minami Ku, Yokohama
Japan
232-0061

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8:12 am EDT
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Thai Airways theft trial from checked in baggage

Dear Thai Airways,
I'm Ralph Rodehag, airline captain for Ryanair. Today we have returned from New Zealand to Brussels with your company. Flights TG492 connecting to TG 934. My wife Isabel and myself travelled. The bags were checked through to Brussels as the connection is fairly short (4 hours and 15 min). I don't have the baggage tags nor the boarding cards but on the inbound flight from BKK we had seats 43A and 43B. We received our bags in Brussels but did not discover the broken parts as you can see on the pictures that I include for you. The bag zippers have been deliberately broken as they were secured with a TSA approved lock. Further evidence is that some of our gifts have been ripped open from the person who broke in. Nothing was stolen since there was nothing of special value. However the bag is a Rimowa and therefore quite expensive. I suggest that you reimburse us for either a new bag or a repair of the broken zipper. Furthermore you should investigate this. I believe this has taken place in BKK during the transit. Check your CCTVs. This is criminal and should be followed up. It happens in a lot of airports worldwide. The surveillance must increase around the baggage. I expect to hear from you regarding this matter.

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