Texas Roadhouse
Reviews and Complaints

Had he rejected the entire plate you might have gotten more compensation. You can contact corporate but you're likely to receive useless coupons comping or substantially discounting a meal, useless because you swear you won't be returning.

Why should you get half off the entire bill when the steak was not worth half the bill?

They offered you a new steak and you refused. Whether you were in a hurry or not isn't really an issue, because they did try to make it right, and you chose not to accept.

It seems like you left out a paragraph or two.

I have been going yo your resturant for about six months every Friday night, We ordered 2 drinks from the bar and when they come out they were wrong..We ordered the 24 ounce steak and it was wrong. We got one of the mangers that was working that night and we told him what had happened and he said the waitress was new . We told him we would not be back and he said that he was sorry we felt that way. He would not do anything about the problem we had. I do not thank that was the right way to handle it. My name Jane Leimone at janekl1218@live .com the steak house in Wilmington N.C. Thanks

I have never heard of anyone ordering prime rib medium well--so of course was tough! It should be medium rare or rare, to get the full flavor and taste.

That must be one heckova hunk you married. Dont be so darn selfish.

no i'm not a dishwasher. actually, i am a US Army soldier who has been to many texas roadhouses and have enjoyed them all. the two times i served in iraq the food i missed the most was that of texas roadhouse and white castle.

dawniette and zachary are probably married to each other and are commenting from the same computer. ###s!

its noisy because there is so much good stuff going on. its a very vibrant place. great food, great service, and just a great environment. would you rather be at some dull place? its a roadhouse. its supposed to be loud. where the hell you from? freaking guy goes to a roadhouse and complains about noise. thats like some idiot that goes to a ballpark and compains about the hot dogs. your a ###. you obviously dont know much about roadhouses.

You could have left once you had arrived. Once you're served, it's too late.

If they would have given you something in return for the bank holding your money, would have given it back to Texas Roadhouse when the bank rectified the hold?

I work at TRH myself and I so tired to deal with such idioits, who can not make a diference between pending and posted charge. And also: you will not believe it, but there are ALIVE people working in TRH, which means they can (OMG!) make a mistake!

this is why i pay with cash. and i love the service and the food at texas roadhouse.

Tell us about your complaint at texasroadhousesucks.net

Actually he/she said it wasn't pending, and it was completely drafted from his account. An honest mistake is one thing, but one manager saying one thing, and the other saying another with an added "yeah that sucks" is unprofessional and not reassuring.

But I wonder, did you end up getting charged for your own $20 meal?

Btw, Texas Roadhouse in Garland, Tx.

This same exact thing just happened to my husband and I last night. After being the victims of identity theft in the past, we use cash, 90% of the time. Last night for dinner, we had less cash than we thought and used our Chase debit card. The ONLY place we have used it in over a week. And our first time at Texas Roadhouse. The waitress took our card, and came back with it and our receipt. Fast forward to this morning when I got an alert that my card was suspended. Called the bank and was told that a $500 withdrawal at a non Chase ATM was flagged, along with several online purchases. The ATM charge was from an ATM about 15 miles from where the restaurant was. Now we live over an hour away from this place, so the only thing that was in common with the theft location, was the restaurant. Thank goodness we have excellent account monitoring that denied all charges, but still. If you go to a restaurant where the waitress has to walk off with your card, don't make our mistake. Take cash!

on the 15th of Sept I visited the roadhousein Idaho Falls Idaho when the bar tender who I found out was Sahra Smith>she was rude and was soliciting men at the bar.I left immediately if this is the kind of people you hire I will not be back

September 9, 2018 1:37
Server Kiona
Table 323/1
Flint, Michigan Miller Road

Poor service the appetizer never came, I had to ask for it then they gave me a difficult time told me I could take it with me.
Then the waitress said I could use the free coupon next time for a free cactus onion never got more water, had to ask for butter, potatoes were cold and the steak and mushrooms were burnt.

Total bill was 23.30 dollars, we go at least three times a month this the first time I have had such a terrible experience

Beverly Jones

guys like zachary are the reason why this country is so screwed up. he thinks everything should be perfect just for him. poor little zachary needs to grow up and be a man. you have no life. sitting here complaining about your steak not cooked right. what a joke! there are bigger things to worry about in this world than little zachary whining about his meat. wawawawawahhhhhhh! cry me a river little boy.

if that comment from zachary was meant for me in my response to my comment well than, this is my response to you zachary: 1st of all i can spell very well. many years ago i won 2nd place in the national spelling bee. 2nd of all i cook meat every day. i always eat it well done. 3rd of all i have noticed in many restaurants including TRH that there are posted signs referring to having to cook all meat to well done specifications according to their state laws.

havent you noticed the signs that for the publics safety they have to cook all orders well done? so no matter how you order it it will be well done...and i am so glad they have that law in some states. well done meat is better for you. less chance of disease you know.

MY HUSBAND, GRAND-DAUGHTER VISITED YOUR TEXAS ROADHOUSE FOR DINNER, EAST MAIN STREET, REYNOLDSBURG, OHIO, ORDERED STEAKS, EACH ONE WAS OVERCOOKED, ORDERED med rare GOT WELL DONE, COMPLAINED, WAITRESS TOOK STEAKS BACK, AFTER 45 minutes WE WERE GIVEN 3 NEW STEAKS, ALSO OVERCOOKED, TOOK THEM HOME, GAVE TO DOGS, WOULD RATHER HAVE OUR $60.00 BACK...NO MANAGER CAME TO OUR TABLE...BAD EXPERIENCE

Maybe if you had ask for ROLLS you would have got them. Texas Roadhouse does not serve biscuits. That is Cracker Barrel

i was at texas roadhouse in joliet, ill the waiter for one thing didnt have the biscuit for us, then i had to ask, she came back with some, but gave them to another table, she didnt even serveus the food, another girl did how can i tip her, she seemed more interested inthe other table with more people, also my daughter ordered the griled salad and she wasnt pleased with it, it seemed like they were skimmping on the salad, and the way it was prepared it looked like they were in a hurry, my daughter wwaited for our waitress nd when she finally came was told how diappointed the salad looked, th manager did come but didnt say she would compensatw for the ewaying, and the manager was sarcasict and told us she gave it to the head cook. the waitress took awhile to see if we wanted anything, i told her boxes. i was disapponited on the service ofb the waiter, and the manager, it seemed they might have been short staffed, it was a saturday but that was no excuse, i have been there a few times. zsomeone out there please reply. thanks

Just want to shout out to the Texas Road House in kokomo Indiana food, service, and employees are all awesome every time I go in. We don't eat out very often but I have spent every birthday at TRH for the past 14 years seem like all the people from management to the hostess really enjoy working there and it shows in the service keep it up

We took our 4 sons and mother out to celebrate and ordered 4 prime rib dinners, a sirlion/shrimp combo, and 2 other dinners. The prime rib tasted like oscar meyer hot dogs, one of my sons only ate half of the steak. My steak was tough and didn't have a good flavor. We told the manager about it, (this is the second time we have tried them) and he just blew us off. It took over 20 minutes to get the server's attention to get our bill so we could leave. I don't think we will be going back anytime soon.

Yikes! Never going there again! Its a mess at the Prescott Texas Roadhouse, they cant make up they're minds on business hours. The Waite for seating is ridiculous even when its not busy, and the lady manager wendy is very unprofessional, and rude to her employees in front of customers. I felt like I was intruding in someones argument, but I was stuck sitting near the work area, and could hear everything that was going on. Id rather go to olive garden from now on, they really know how to run a business, and the food is always good!

where to begin. the phone ahead waiting. called to have a 8:30 seating. well they say get their 15 min prior. well we decided to get there abit earlier and well lets say add the 15 min get here early to the actual wait we had and your over an hr. so lets say we didn't get seated till about after 9pm. and I told the wife do you still want to stay. she said sure. so we did. Well we gotten seated and ordered our drinks and some appitizers. myself the rattle snake bites and the wife the fried pickle chips. well mine came out somewhat cold and the chips like they came out of the fryer. Ok. well I ordered the pulled pork and the wife the salmon since she doesn't eat MEAT. well the pulled pork looked like they just ripped the pieces off and through them on the bun. not alot of sause on the meat which sucked. the fries of mine were like over over seasoned with their spices which made me say forget eating the rest of them even with Katchape on them. now onto the wifes meal. well the salmon slice was really small. the piece I think didn't even measure about 2" for a slice and that is giving some extra since I didn't measure it properly. they spiced the hell of it and for that little slice I think somebody needs to realize alittle bit goes along way especially with a small portion slice. the Veg's were cooking in butter and the wife was like forget it. the impression I got was like they steamed the veg but added butter to it like that is going to help make it taste different. My brother went to the place and said oh everything is great and such that I wonder what day he went since we had a terriable meal. the wife and I asked the server when should we come. the week day is better so we will try it again and see but if they haven't fixed problems I think that will be the last time we eat there.

My family & I went to the Texas Roadhouse in Lafayette Indiana there were 7 of us. My husband and I could not get them to cook our steak the way we wanted them to, they were taken back several time and finally we decided to order something else, the waiter was very rud to us. Also the music was very, very load thatI could not visit with my family, I asked the manager if he could lower it down and he said yes, well he never did and my family and I had to actually yelled at each other so we could hear our conversations. It was a very bad experience and thought you should know about this situation.

The music is TOO LOUD..can't hear the waitress and can't visit with anyone at table...can't hear each other. Asked to have it turned down and was told they have to keep it at this level. Whats the deal? Does loud music make you drink and eat more or what? The food taste good but you cannot enjoy because of the loud music !

Don't know about going through all this drama to complain about a rude employee but, ok.
I called to order a pizza as have done before and was put on hold. When she came back she said yea what? I was a bit confused and said I wanted an order and she sounded irritated and said hold please. She came back on the line and said what do you want? at that point I said apparently not a pizza and hung up.
I have called this location before and have been very happy but, this person was rude and unapproachable and should never be in contact with the public. I will never contact them for an order again as I was made to feel like I was bothering them with a call let alone an order. Texas roadhouse will get my business tonight.

I have been dining at your star city location for a long time . Today 4/30/16 approx.3:45 we sat down to order and eat our waitress Kaytlin was a pain in the ### from the beginning. She took our order/ came back 10 mins. later asked if everything was ok .. I didn't get my food yet.. Then my food came wich was very good as usual but EVERY 10 minutes she came by to ask are you ready for desert NO i'm still cutting my steak. Please if I need you i:ll call you I had to tell her.. 10 to 15 minutes later she can and gave me my check while I was still chewing my food my wife and son looked at me in a confused way.. I told them hurry and finish as much as they can just to leave... It was a very uncomfortable evening sorry to say . Its gonna be a good while before we visit texas Roadhouse again sorry to say ThankYou for your time ..
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Ive been going there once a month for 7 years.. portions getting smaller and smaller. Im now done with this restaurant after last night. 6oz steak was about 3 and a half oz's salad wad the smallest EVEr and looked old. Use to be my favorite now I need to find a new place. :(

Im sorry if any of you have had a bad experience with Texas road house. I started last week as a line cook and worked in many kitchens. This by far is the cleanest kitchen I have ever worked in and with a chef degree I am surprised that every thing down to the salad dressings are made in house. I have cut steaks and pounded out burgers and honestly its one guy by himself for six hours or better a day so after looking at one cow the whole day it starts to get to a person. So I'm sorry if your steak was inedible please if you get something like that send it back we will fix another. I work at the one in Johnson city yes I know that the servers are required to line dance and sing happy birthday but at the same time we all work our butts off, servers hardly make anything on an hour and as a previous server the tips are their paycheck, and its hard to keep up with customers when they have cleaning, 6-8 tables, drinks and food to run its super exhausting sometimes you have to work in their shoes to know that even running for everything and working so hard that most people on average leave 2 or 3 bucks for a tip. Occasionally some one tips good but it still doesn't help when some customers want everything and leave nothing and at the end of the night most places have to split their tips. And if you have to wait 20 minutes for your food please don't rush it you also have to think that the back of house are getting ticket after ticket and it is nothing to have 15 or more tickets up and 10 more are flying out of the machine the back of house employees are a team each person takes part making sure everything `gets out correctly and on time I understand your complaints but remember we are all human and we do mess up I hope that your next trip will be better.

Your playlist needs to change. I hear the same songs every single time I come in (3-4 times/week). It gets old. Like, Shania every day at 5:28. Do better, corporate.

I keep coming back because the bar tenders and managers are great people. But, I am, as well as others that I meet here are tired of your playlist. You will lose our $500/week.

The music is so loud you can’t have a conversation with the person your dining with [protected] food was great but couldn’t enjoy the meal and conversation.way to loud

I don't have a complaint.I have a positive review.BRITT was me & my husband ‘s server. She was amazing, smiling, friendly, cheerful, everything you could ask for a waitress The food was excellent. 11/ 18/19

Placed a to go order earlier today. I ordered a medium rare prime rib. I received a well done rib eye (no aujus). I couldn't get past a prime rib that was tough and hard for me to chew
I called the restaurant and explained my situation 3 times. Each time I was disconnected. I felt disrespected being hung up on My prime rib is over cooked and tuff

My steak was brunt I told the manger it looked like he was having a bad day he told me he would remake the the steak I literally waited over 45 minutes so I left without it I asked for refund but they were taking all day it was crowd in

My wife and I had the same meal with a few exceptions different dressing & load BP When we got home both of us were violently ill, from both ends on our 15 year anniversary. Called and was offered nothing, they try to blame it on what I had for breakfast. We didn't eat the same thing for breakfast but we both got sick 20 minutes after eating TR

Ordered curbside take out last night ask for my steak kabobs to be well done since I'm 7 months pregnant and what did I get red, sick isn't the word. Also got the filet steak for my boyfriend same thing very red

Orders well done steak is barley cooked them messed up my sampler order and said they nolonger had potato skins but someone a table away was eatin them

Started working trainer was so nasty and ignorant treated me terrible called me old. I'm 57 that's not old would never recommend for work. Was told its team work we are family my [censored].My son worked here they talked crap on him as well management needs replaced .They need to be managers not their best friends. Terrible place to work.

Service was bad ordered a onion did not get it did not get one last time I came the waitress was not very good had to wait 15 minutes to get something to drink this is been a ongoing thing