Terrible employees
I have been in the food industry since I was 14. That doesn't mean I know all, but I know when there needs to be a major head to make a surprise visit to the east store. I think it is on KINSER or at east town . I have been going for several years and I have turned several friends and family on to the restaurant. There are boys running around with shirt...
Read full complaint and 29 comments
Had to go away with an empty stomach!
I was in a group of ten that wanted to try your new restaurant. I have been to other Taxes Roadhouse restaurants and was thrilled when you opened in the area, but I was very disappointed with our service last night - January 18th.
Understanding that we had a large group we used your call ahead option.
We called the restaurant at approximately 4:55 for a 6:00 pm arrival time.
We were told that we could experience an additional wait time when we arrived. We were ok with that. At approximately 6:30, our pager/name was called and the hostess informed us it would be 5 minutes.
Again, not a problem. 5 minutes turned into 10 which turned into 20.
We approached the hostess again wanting to know what the hold-up was.
We were told the group occupying "our" table was chatting and as soon as they left we would be seated. After an additional 10 minutes - we were told the same thing. My main problem was, we informed the hostess that our group would split up in order to get us in. There were several groups of 5 that came in after us and were seated before us -- why were we not seated first when we said we would split up? When we pondered this to the hostess we were told that was "our" table and they were waiting for it to become vacant. What I don't understand was when we told the hostess we would be split up why we were not seated but rather bound to the original table assignment.
We ended up leaving without eating after waiting 1.5 hours in the store (total of 2.5 hours including phone in time). So because you wouldn't assign us a different table you lost the business of 10 people last night (18 January). I really wanted to try your restaurant and food, and I was very disappointed to go away with an empty stomach.
The complaint has been investigated and resolved to the customer’s satisfaction.
Most discussed Texas Roadhouse complaints
Military discountRecent comments about Texas Roadhouse company
18 rolls to go
Spur
174 reviews
Chipotle Mexican Grill
663 reviews
IHOP
913 reviews
Honey Baked Ham
124 reviews
OpenTable
36 reviews
Jee wiz I was talked into buying gift cards for $100 with the promise of getting 2 free appetizer cards . Little did I know these cards expired 4 days after purchasing ! Not happy
thursday 11-6-25 4pm happy hour was not honored because draft taps were out of order.manager did nothing to celebrate happy hour.so we ordered 12 oz ml bottle.found out they were $5.75 each(nasty price)complained to manager again and said thats our price and walked away.
Your playlist needs to change. I hear the same songs every single time I come in (3-4 times/week). It gets old. Like, Shania every day at 5:28. Do better, corporate.
I keep coming back because the bar tenders and managers are great people. But, I am, as well as others that I meet here are tired of your playlist. You will lose our $500/week.
The music is so loud you can’t have a conversation with the person your dining with [protected] food was great but couldn’t enjoy the meal and conversation.way to loud
I don't have a complaint.I have a positive review.BRITT was me & my husband ‘s server. She was amazing, smiling, friendly, cheerful, everything you could ask for a waitress The food was excellent. 11/ 18/19
Placed a to go order earlier today. I ordered a medium rare prime rib. I received a well done rib eye (no aujus). I couldn't get past a prime rib that was tough and hard for me to chew
I called the restaurant and explained my situation 3 times. Each time I was disconnected. I felt disrespected being hung up on My prime rib is over cooked and tuff
My steak was brunt I told the manger it looked like he was having a bad day he told me he would remake the the steak I literally waited over 45 minutes so I left without it I asked for refund but they were taking all day it was crowd in
My wife and I had the same meal with a few exceptions different dressing & load BP When we got home both of us were violently ill, from both ends on our 15 year anniversary. Called and was offered nothing, they try to blame it on what I had for breakfast. We didn't eat the same thing for breakfast but we both got sick 20 minutes after eating TR
Ordered curbside take out last night ask for my steak kabobs to be well done since I'm 7 months pregnant and what did I get red, sick isn't the word. Also got the filet steak for my boyfriend same thing very red
Orders well done steak is barley cooked them messed up my sampler order and said they nolonger had potato skins but someone a table away was eatin them