The complaint has been investigated and
resolved to the customer's satisfactionResolved Texas Direct Auto — Fraudulent charges
resolved to the customer's satisfaction
I found a 2007 yukon on ebay. It was listed by Texas Direct Auto, the car looked awesome in the pictures, and the wording stated 'Perfect example of a one owner Yukon!' called them to see what the best deal on the vehicle would be.. Chris McClelland stated that the car was a buy it now for $23, 900.00. But if I wanted it he could let it go for the reserve which was $23, 700.00. I asked him if he had seen the vehicle or if he was at all familiar with it? He stated that Yes, he was familiar with it and it was the cleanest Yukon they had ever offered, and the pictures don't do it justice! And the pictures made the car look brand new... Reluctantly I gave them a $500.00 deposit and was scheduled to see the car and finalize the paperwork in 2 days. My 1st impression of the vehicle when I saw it was (someone is pulling my leg), There is no way this is the same car. it had horrible swirl marks from over buffing, the mirrors didn't match, the DVD system was broken and the screen was cracked, all the plasic trim pieces around the seats where broken and cracked, the back up sensors didn't work, on the left side of the car the Y form the word Yukon was missing, the rear bumper was cracked and scratched, the interior was filthy and stunk bad!!! and the rear seat screw covers where missing... I brought this to there attention before even test driving the car! They said do you want it or not!! I said NO!!! they said 'well than have a nice day!' We will relist it. I said fine how do i get my deposit back? The manager Gary said 'we only give refunds on deposits if we misrepresent the car. I said and you don't think this is misrepresention? He said No! we consider misrepresentation if we tell you the car is black and it is really blue or red! I asked to speak with the owner or someone higher, He said he is as high as it goes and no refund... I called and attorney and they said it would cost me more money than it was worth... I just learned an expensive lesson... Don't ever give anyone a deposit sight unseen. Please beware of these ripoff artists, They know how to manipulate the system to get more money for these crappy cars than they are worth...
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