Telus ADSL Internetfraudulent charges

K
This review was posted by
a verified customer
Verified customer

October 25, 2008

Sept 2007, I called Telus to cancel my internet account due to very slow speed and ongoing outages.

For several months I was charged for service I did not get.

I was offered some perks to stay on including a reduction of the monthly charge by five dollars, and guarantee the rate for the next three years.

In closing the conversation I asked for file number and the name of the person I was speaking to, she said its "Melany"

Two months later I received a letter congratulating me for choosing a Three Year agreement, and then I discovered the rate had actually increased by Fifteen Dollars a month.
.
I finally quit paying and they cut off my internet service and then my phone.

I went to the main Telus office in Burnaby to get this resolved and was told by the reception desk, another lie, " there are no Telus people here to talk to you" you'll have to call the accounts department.

I decided to go looking through the building to find someone.

I found a Telus sales excecutive who said he would try get it to someone in a higher capacity to deal with it.
That was three weeks ago, and now the collection department has taken an interest.
I have been overcharged more than $200 and repeatedly lied to, and now they cut me off

THIRTEEN MONTHS! for a company who's ONLY business is..."Communications"

Why then won't they communicate and stop these fraudulent charges and the customer abuse.
The Future is Friendly...NOT!

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.