SUBMIT A COMPLAINT

Telkom SA SOCmobile router

Good day
I am hereby logging a complaint regarding the invoice I received for October 2019. The amount reflecting shows that I am being charged R202 for a rejected debit order for an amount that I transferred the same day via EFT, an amount that is more than my subscription fee of R139pm and this is ridiculous as it is not as if I have not made any payment what so ever of 2hich would make sense to me. I have had a bad experience with vodacom contract and wish not to have a similar with TELKOM adawise I will cancel it effective immediately! I refuse to be charged for an amount that was confirmed to be received by the customer care department.
Kindly assist with this matter as I am prepared to escalate this matter until a resolution is reached.

Account number in question is [protected]

Regards
Mpho Precious Malatse

Mp
Oct 06, 2019

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