SUBMIT A COMPLAINT

Telkom SA SOCfibre order - id no [protected]

Dear Sirs

The order for fibre at 406 Protea Place in Plumstead, Cape Town was made on 2nd September

VUMATEL installed the fibre on 18th September

Since that day, I have called you on numerous occasions and have received incorrect information, or simple lies about the router delivery

I have been told:

The router is in despatch and the courier is to collect
We cannot find your order
We are busy, someone will call you back (5 times) (nothing happened)
The order was cancelled
We have not had confirmation from VUMATEL of the Object Number

What am I to do? Calling 10213, option 1, option 2 and option 2 is a waste of breath

Sending emails to [email protected] does nothing

Regards
Chris Clarke
Tel. [protected] Mobile [protected]

Ch
Oct 04, 2019

Post your comment