Tata Motors review: Tata punch pure+ cng

I am disappointed to inform you that my vehicle has been lying in tata motors service yard for the last 8 days, and my complaint is still not fully resolved.

While I acknowledge that the fitment-related issues identified by the PDI team have now been rectified, several concerns remain unresolved, particularly regarding the car cover that was replaced.

The original car cover was replaced; however, the cover provided to me appears to be an old and used cover rather than a new one. The following issues have been observed:
• The cover does not properly cover the front bumper of the vehicle.
• The cover provided has multiple knots tied on the belt/straps, which should not be present on a brand-new cover.
• The cover was handed over in a dusty and unclean condition.
• There are numerous folds and creases on the cover, which are typically not expected on a new product.
• These concerns were already communicated to Mr. Suraj, Manager, Accessories Department. However, instead of addressing the issue, I was repeatedly informed that a new cover had been provided, despite the visible condition of the cover suggesting otherwise.

As a customer, I expect replacement accessories to be genuinely new and in proper condition. The current cover neither meets the expected quality standards nor fits the vehicle correctly.

I request your immediate intervention to:
1. Resolve all pending complaints on priority.
2. Provide a genuinely new and properly fitting car cover.
3. Share a clear status update on my vehicle and the expected delivery timeline.
4. Ensure that the vehicle is handed over only after all issues have been completely resolved.

I look forward to your prompt response and closure of this matter.