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It is really painful to write such a complaint about tata motors, it is nothing but sheer arrogance by the works manager mr. hari krishnan of manipal motors who impolitely said that he would face the consumer forum for anything.
Well, let me explain the details. my car was very poorly serviced by m/s manipal motors (contents of the letter written to m/s manipal motors is attached hereto) again and again, hence am forced to write a letter to them mentioning their repeated service faults. at the time of taking delivery of my indica car I demanded a written letter from them as a reply to the letter I have written to them. the works manager mr. hari krishnan outrageously refused to issue the letter so I had to inform him that I would be approaching consumer forum for his action, he as also replied saying that he would face the consumer forum people.
I would be really happy that people who are reading this are not opting for indica that too especially with m/s manipal motors as they are sure to get only bitter experience.
The letter sent to m/s manipal motors:
The works manager
Manipal motors
Chennai
At the outset I am writing this letter with pain and anguish! buying an automobile shouldn't make consumers feel like they have been taken for a "ride". my initial pride in owning an indica that was purchased on 30th september 2006 is long gone. this automobile is nothing more than a lemon.
Approximately two weeks after owning this automobile, the fiasco all began when the wiring problem. this left me stranded for two complete days while the repairs were being completed. I lost time from work and assured my management a similar situation would not happen again. it did.
On february 2007 much to my disgust, the ignition part stopped working properly. this problem required a handful of phone calls to arrange schedules so I could get to work and then, more phone calls with your company to coordinate the necessary repairs.
As if that wasn't enough, on april 2007 this automobile almost cost me a considerable time as toll again when the pickup and the rev of the vehicle completely went out. I took the automobile back in for service and wasted more time, effort, and energy.
Repair: it's a verb and it means to fix something so that it works properly. apparently, manipal motors doesn't know the meaning of the word. allow me to explain.
On november 2006 I dropped off my car, a to have the first service done and to look in to the persisting cabling problem in my car. upon picking up the car, your personnel assured me that my car was back in complete working order. to my great surprise I found the repairs were not made completely to my satisfaction. I spoke with the service engineer of mnipal motors who in turn assured to fix the problem and unfortunately it didn’t work in my favor.
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SIR MY EMAIL ID
satisharora077@gmail.com
mobile nomber +[protected]
rajsthan
Plz provide me email id of tata motors where i can complain about my new tata indigo manza ura plus . sir i have send you many email but your email id is wrong . and many time note the complain tata coustermercare dipartment but no rply its there . sir i hope you that you send me wright eamil id tata motors than i send you my tata manza car problam .
even i am not happy. i do agree that product of TATA is very good but services given by there dealer in Jaipur ROSHAN MOTORS, i have no words to say except this THIRD CLASS SERVICE
IF ANY OF TATA PERSON READING THIS TO KNOW MORE PLS CONTACT ME DIRECTLY ON PHONE [protected]
ROSHAN MOTORS IS SPOILING THE NAME OF 'SIR RATAN TATA'
TATA MOTORS SHOULD BE SERIOUS ABOUT IT OTHERWISE THEY WILL BE LOOSING NAME AND BUSINESS
Sir,
i have serviced my tata indica v2 in an authorized service center on 2-2-10 the bill amount is Rs.14520.5 the rates of the parts and labour charges are very high when compared with other service centers. i have requested online bill but they are not interested to provide online bill they are telling the network problem. The service center name is K. S Motors they have provided a hand written bill. bill no. is 768. Please provide me the Email address then i will upload that bill for checking. i hope you will reply soon.
Thanking you,
email id: praveenebens@gmail.com
Regards,
Praveen George
i am also really joining with the comments mentioned above, it so painful to say that, the after sale service and the behavior of the TASP especially the kulathungal motors, kollam is horrible.
Tata motors can only make trucks and buses not the passenger cars because they are failed to give services and they need to shut the car services. I have purchased brand new safari from Malwa Automobiles - Panipat (Haryana) just 05 months back and regisred so many complaints on site ans call centre but still no resolution is happened.
Yours faithfully
Sandeep Sharma
Panipat - 132103
Haryana
[protected]
I have repaired gear and change with general checkup of gearbox.pl. give me me details of mechanical charge.
My Indica LSI had a brake failure on sunday near kandivali station (MUMBAI) and i realised that there is a Tata Authorised service centre in Kandivali West (Wasan Motors). I drove the car there to repair the brake failure in the evening around closing time. They returned the car on the other day at the closing time. After the repair I have found that there is too much of rattling noise in exhaust pipe now and after driving few kms the gears got jammed. May be it is because they did some clutch setting in such a way that even after the clutch is being pressed to the fullest it is not helping to change the gears smoothly. Infact i have to use full force with two hands to change the gear.
I don't understand how come everytime i give my car for repair, they give me with 2/3 other problems which never existed.
I love my car like anything and maintain it to a good condition. One of the reason for buying a petrol indica even after knowing that it doesnt give good mileage is because it doesnt make noise like diesel variant. I have started hating Tata like anything. Don't understand why do they keep such bunch of clowns as enginners who doesnt know anything about the cars.
i dr. swati tewari, purchased a indigo manza aura abs on 10 dec 2009 from shri balaji motors mordabad u.p. its music system was not funtioning properly, it has been removed from the car after first service on 10 jan 2010 and the staff is showing no interest to send the music system at desirable place for its repaif or replcement. car's left front door was not closing properly, this problem is also persisting
Plz provide me email id of tata motors (Authorised Company Official at Indore)where i can complain about to solve our Tata Winger problem.
My Email Id: lokendra.mandloi@rediffmail.com
Sir,
I am a proud owner of a TATA Indica car. Model – Indica V2 DLS, Chassis No.6004144WZP97841, Vehicle Regn. No. KL2R-5549. I serviced the vehicle promptly in your authorized service centre namely KULATHUNGAL MOTORS Thiruvanathapuram and I was getting good mileage and performance. 2009-October first week, I approached your authorized service centre KULATHUNGAL MOTORS Kollam to rectify two complaints, 1. A/C complaint 2. Rain Water leakage into the vehicle. I got the vehicle on12-10-2009 . While taking delivery I asked the service engineer about the leakage. He gave assurance that they have checked my vehicle properly; they replaced door rubber beadings and rectified the problem. (Bill Amount Rs10519) .In next rain, I noticed that the leakage exists as same as it was. So I approached the same service centre and service engineer suggested to replace the glass beadings.
From the above I understood that your authorized service centre doing trial and error method, without identifying the problem. Now I can’t use my vehicle in rain. From your authorized service centre I got bitter experience. People expect prompt and efficient service from authorized service centers.
Kindly do necessary steps to rectify my vehicle leakage problem without any delay
Yours faithfully B.Vijayakumar
VIJAYAMANDIRAM
PUNTHALATHAZHAM
KILIKOLLOOR.P.O
KOLLAM : 691 004
KERALA
(jayankollam@rediffmail.com)
To,
The concerned officer,
Tata Motors Limited.
Dear Sir,
This is in regard to my new Indica DLS car which I purchase on 10th of August, 2009 by “Him Motors” Patparganj, New Delhi. The car was financed by Tata Motor finance Ltd. itself. Mr. Sriwastav the Marketing Manager was looking after my case. The papers for the registration of my car are being processed by the showroom to Noida Authority. The RTO SLIP bearing the registration No. UP 16 X 9995 is being generated approximately before a month. The car had been sold by the showroom. The total payment had been made by me at the time of the delivery of the car. Now till date the showroom is not providing the Registration Certificate (RC) of my car. Even the employees are ignoring my calls and when I visit the showroom they didn’t talk with me in proper manner. They said the car had been sold. Now I have to wait for the RC for a long without giving and proper assurance. Even on the date on 18th of Oct. 2009 when I visited showroom last time, I make a complaint to Mr. Yogesh Narula GM but he did nothing even same day Mr. Sriwastav insulted me for complaining Mr Narula. Mr. Sriwastav is giving very silly excuse that the RC is till not collected by the authority because the employee concerned is on leave for last 20 days.
This complaint is not relating to the RC. Now I kindly request you to teach Mr. Sriwastav how to behave with the customers of TATA. I went to TATA Motors because I believe in the brand TATA. But if this type of employees will remain working with your organization, I have to say they may spoil the image of your company.
Yours truly,
Dharmendra
Mob. (+91) [protected]
I purchased a Indica Vista Tdi Aqua on 23rd March '09, When i was on high way with my family near Batinda (Punjab).A small stone came under back wheel while car running on road and that results fule tank damaged. All fuel (apprx 30 lit ) spill off and no way, I was very disappointed about this incident. However I arrange M-seal and some fuel for temporary. Solution. this phase was Very horrible. Now I am going to 2nd service at your Moholi(S.A.S. nagar) Punjab show room on 5/09/09. I would like to get replaced fuel tank free of cost.
Details of
Vehicle Particulars
Registered Owner's Name DSM Anti Infectives India Limi Make/Model VISTA AQUA TDI (D)
Registration Number CH04H7443 Color Metallic, Arctic Silver
Registration Date 07/04/2009 Engine no 475IDT14BQZP19065
Cubic Capacity 1405 Class of Vehicle CAR
Chassis Number 608521BQZP16311
Hypothecation LeasePlan India Ltd.
Conclusion: Fuel tank is not in safe position. Or provide cover plate.
i am very sorry to write this complaint but i could not stop my self . i had taken a indigo cs from jp motors in solan about 1 year ago on 17 agust 2008. iwaent went there for its second servise as it was written on the coustmer booklet. there attitude towards the coustemer was pathetic as if we were requesting money from them.
they took the car from us at 1:00pm and returned it at 6:00 with a very arrogent attitude and more than half of its work was pending . after looking at this type of attitude i will think 100 times before taking a TATA CAR.
THANKING YOU
Worst service and careless answers.
I agree that TATA is not bothered if customers are harrased.
I bought a TATA INDIGO 1.5 yrs back. Horrible service. Now the rear glass has shattered by itself. The mechanic at dealer Abhishek Motors says it is due to air pressure inside the vehicle. Who is responsible for this.
I have been advised to get the glass changed on my own expence.
Please Help...
I strongly agree with the complaints mentioned in the above column. I am one of the unfortunate persons who purchased a Tata Indica Xeta from Manipal automobiles ltd(Chennai). The service rendered by them is really horrible and do not even provide the minimum expected service (no discrimination whether you are taking delivery of a new car or leaving your car for service or service delivery or complaints follow up or responding to phone calls)
I had made several complaints to Manipal automobiles ltd on the above but as expected neither remedial action nor improving the standard of service taken by them.
Will Tata consider the plight of their end-customers and set service standards to their dealers?
Regards
V R Ravichandran
Is there any point in agreeing this and posting my bitter experience too with them.
I've seen lot of people posting their comments. Still there is no end to such types of issues.
Is there anybody who got their problems solved, by posting their comments.
I serviced my fiat palio (2002 model) from manipal automobiles chennai. Although during my first visit i carried a different opinion about the capabilities of this dealership but they proved me wrong by doing a perfect diagnosis and subsequent correction of the electronical in my car. Now it has done 7000 + kms ever since it was attended by them and its running well. Very courteous and people with lots of empathy i found in manpal motors chennai.
Yes I am also facing lots of problems with the dealer's service attitude at Vijayawada, A.P, India. There is problem with Gear Box to my new decor, what the hell is going on. You never know when the problem re-occurs during a long drive. Double gears were engaged twice so far and when i am driving myself they say it is driving problem. Don't they go for a computer check-up of the whole vehicle after 10K drive at least for the problematic vehicle upon customer's request. This is going to be my last Tata brand vehicle in my life.
We very much regret to say that we are very much offended with the service that we have received from TATA MOTORS (Guwahati Assam). The reason behind is that we have purchased two nos luxury cars one is TATA Safari (DICOR) and the other one in TATA Indigo LX. We logged complains at tata motors guwahati several times, we also tried to contact your customer service cell several times but we didn't received any useful reply from your nor our cars are seen upon. The problem that we are facing from the very next day
we took delivery from your telco shed in Safari is that the check Engine sign keeps on blinking, tire problem, alignment, pick up, body sound, the list follows, and in TATA Indigo Gear box is the main problem, then comes A.C, then pick up, etc. We are very much fed up of these problems so now we have decided to sell these cars and switch over to another manufacturer, and also make aware other fleet owners not to purchase TATA vehicles, because of there service problems.
I strongly agree this, TATAs are not at all good when it comes to customer service