[Resolved] Tata Docomo — automatic vas services subscription
On my tata docomo no. Vas services are automatically activated. Even if mobile is kept in locked mode on table the service is activated. Today i made recharge of 100. Immediately after recharge buddy chat service is activated deducting rs. 50.
While i was explaining the issue to customer care, they say you have activated it seems like a magic to me. While taking to customer care live astro service is automatically activated. How did that happened??? (I guess black magic from tata)
For activating service one need to dial 533013 or 543216, i never dialed these nos.In past year. So this is clearly cheating.
Tata is cheating with mobile users by activating vas services automatically.
There is no issue of 100 rs. But cheating is unacceptable and this has happened twice with me.
Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.
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