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4.3 3636 Reviews

Target Complaints Summary

186 Resolved
595 Unresolved
Our verdict: When using services from Target with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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1:40 pm EDT
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Target so unprofessional

I was recently hired for a deli position with this company and jumped at the opportunity. Unfortunately, I am extremely disappointed with the hiring process and the way I was treated after. Firstly, I waited to be interviewed for over an hour. When I came back for a scheduled orientation, my paperwork wasn't even ready. Thankfully, I was allowed to stay for orientation. That was on a Thursday. After multiple attempts at getting in touch with hr to obtain my actual work schedule, I was finally allowed back the next week on a Friday, an entire week later! And that was only after I had to call the store over and over for days. I was still not on the schedule for whatever reason! Again, I was allowed to stay. Hr's own Sherreka tharps and Emily Hughes are ridiculously rude! I was so thrown off by Sherraka's rudeness so early in the morning! She was very unpleasant. She was upset with me because I am not able to work at the crack of dawn at 5am. I am on public transportation and I definitely explained this during the interviewing process! I would have not wasted their time or mines if i was aware I'd be asked to work at 5 in the morning! I was only asked how late I could work, not how early! The northlake super target in charlotte, Nc is extremely unprofessional. After meeting the deli team and completing a few modules on the computer I was abruptly asked to come with Emily Hughes. She took me, not to an office for privacy, but to the hallway of the back room just to ask for my apron, hat, and name tag. I was so embarrassed. I cried. she said if i wasn't able to work at 5 in the morning, I couldn't work at their store. I begged to work in another dept but she refused. I don't understand if this was a personal issue but I don't know these people from a can of paint. This company boasts about friendly service and a friendly work environment but I definitely did not experience this. I'm definitely rethinking shopping at target. I won't forget this horrible experience.I know I'll never set foot in that particular target.

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6:55 am EDT

Target refusing to return 2% deposit

I signed up for a property deal with Robert Stones from Target Markets back in July 2012. The deal promised a fully furnished, fully managed property in the South West of France with a total input value of 2% of the property value. I handed over 2% which was over 6, 000 Euros and then waited for the mortgage application to be requested. Robert assured me in writing that if the mortgage was unsuccessful for any reason then the 2% deposit would be returned. I waited for 2 years without being asked for any paperwork for the mortgage and then Robert informed me that he had cancelled the deal! He gave no warning whatsoever! When I asked for the return of my deposit he refused! This man cannot be trusted in any way whatsoever. He takes your money for false deals and then uses pathetic excuses in order to try to keep it. I recommend NEVER dealing with this person or this company.

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11:35 pm EDT
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Target harassment

I recently went into target in Des Moines Iowa, meral hay mall, I believe the north target. While shopping with my husband for movies on his birthday. We noticed a bigger man watching us. At first we didn't think anything of it until he stared at us continuously. I then got uncomfortable and went to look for pillows for our home while my husband continued looking at movies. Neither of us recognized the man until I walked close to him and noticed it was a target uniform that said "security on the back with a target logo on the front". Although we thought this man was strange we continued looking around for items of interest. Once I was in a different section of the store I noticed the man was staring at me from the section across from me. I then left the housing area walking towards my husband and the security guy walked the same pace as I did to the movie section, I stopped looked to my right and the security man stood there, I stood there turned to my left then he turned. I turned to my right to walk over and tell my husband "we need to leave" the man had made us to uncomfortable to continue shopping. My husband and I proceeded to the front of the store while looking over to our left and noticing the security guard hiding behind a sign on clothes. I then pointed at him and said " are you serious? Way to loose a costumer". We proceeded towards the exit while noticing the security guard taking apart carts to put in a row in front of the exit door. We proceeded towards the exit, I then turned to the man and said " sir, usually nurses don't steal things, thanks for chasing us off". We walked out with no issue while he stared at us. This has been my worst experience yet. Especially sense I shop at this location WEEKLY. As a nurse I no in my profession how to treat people. We were extremely disrespected and treated as if we were garbage off the street. I am completely blown away at how awful our visit was. Please do something about this in the future so this doesn't happen to other costumers.

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10:45 am EDT
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Target debit card refund

I returned an item to the Target Eagle Creek store on 6/14/14. I checked my bank account today and realized that I still had not been refunded yet. I called the store and was told that they had computer issues that weekend and that I would have to come back in if I wanted to get a refund and that there was only one lady that could help me. If I don't go in, no refund, even though they already have my item and I have a receipt showing that they will be refunding my money. I was irate! I called corporate and eventually got transferred to a gentleman named Mark. He was able to process the refund over the phone and stated that he showed nothing on his end. Thank goodness for him but that is ridiculous that I would even have to call corporate to get my money refunded. I love Target but am seriously starting to reconsider shopping there.

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MkStItCh
West Seneca, US
Jun 24, 2014 3:36 pm EDT

Good thing Mark took care of the problem so that you didn't have to make a complaint on-line... ?

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12:31 pm EST
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Target cancelled game pre-order

Target backed-out of the pre-order price they offered on a PS3 game by cancelling my pre-order two months before the game comes out.

On November 7, 2013 Target offered a great deal when you pre-order a game coming out in early 2014. I jumped on it and ordered the PS3 game "The Witch and the Hundred Knight" for $19.99. I received confirmation of my order and all was good.

This morning (January 31, 2014) I received an email stating my order cancelled. No other explanation was offered. I sent an email to Target customer service asking why my order was cancelled and how could I reinstate it for the same price. I received the following reply:

"I'm sorry to hear that your order is cancelled.
I've checked in our system and see that your order has been cancelled due to a payment issue. We're unable to offer your the same price once item becomes available. I'm sorry for any inconvenience. "

The "payment issue" excuse is not correct. Target policy is they don't process payment until the product ships or is picked up in store and the ship date of the game isn't until March 25th, 2014. I sent a reply asking for clarification but have yet to receive a response.

This was my first and last time pre-ordering anything from Target. Anyone have a similar experience or have some advice on how to get them to honor the price they originally offered?

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6:18 pm EST
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Target given wrong prescription

On January 1, 2014 I went to pick up a prescription for birth control pills. (This is the first time I have gotten this from the pharmacy because in the previous months I had been given samples from my Dr.) The pill I received looked different from my normal but I just figured it was a generic of what I had. I took the pack of pills for the following 3 weeks. On January 23rd, 2014 I was making some phone calls to other pharmacies to check on the price because I do not currently have health insurance and could not afford to pay the $78. I found a place which I would only have to pay $44 so they were going to take care of the transfer for me. In this process we discovered the scrip I got from Target was not a generic, it was a completely different one. I then went to the store where I did receive an apology and a full hour of the staff trying to give me a refund. I am very happy that this was not a huge "medical" issue for me but I believe I now know why I have had several headaches this month. If this was a different prescription things could have been worse. I love shopping at Target and have always gotten my prescriptions there but unfortunately I will question each and every one in the future if I decide to continue any prescriptions there. I spent a lot of my time of making phone calls to get this issue resolved between the new pharmacy, the Drs. office and myself. I am very upset and think I should be compensated for my troubles.

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1:50 pm EST
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Target extortion

Around nov 12 statement was received indicating that a new balance of 739.96 was owned
The period closes around the 9th of each month
The due date for minimum payment was dec 6
Auto pay is setup to pay the balance for dec 6.
Payments toward statement were made on the following date
11/30/2013 payment made at target austin tx 250
11/25/2013 payment made at target austin tx 400
The expected amount expected to be charged through autopay was $89.96
On dec 6 the target red card site indicated the following charge
12/6/2013 auto payment 669.17 department store.
This is not a possible amount that could be derived from any possible scenarios. option 1 ($739.96 original amount), option 2 (739.96-$400-$250=$89.96), $739.96-$250=$489.96 or $739.96-$400=$339.96
I suspend payment and contacted target to dispute this..
A confirmation was received that that payment was suspended. however it still went through.
Target did agreed to pay the fee's associated with transaction
Between 12-9 and 12-12 no action could be made to account while waiting for fund to adjust for return of $669.17 payment attempt.
12-10 in my attempt to ascertain how $669.17 could be calculated I totaled all purchased made for history of account and subtracted this amount from the total history of payments.
The results are as follows
Total history of payments 3849.28
Total history of purchases 3722.46
Amount owed to me by target 126.82
I contacted target to bring this to targets attention.
Amber d created ticket number [protected]
Dec 13 $669.17 is returned back to target
12/10/2013 returned payment fee -25 fees
12/10/2013 return payment interest c harge adjustm ent -1.68 finance charges
12/10/2013 auto pay returned payment -669.17 fees
New charge total 695.85
I contact target again to find out the status of investigation and to have target honor it’s promise made to investigate the issue and not charge any fees
Targets refused to honor its promise and refused to perform any audit on my account in spite of all proof presented
Target has extorted me for the amount approximate to 126.82
Target has refused to pay this money owed to me and continues to refuse to perform any sort of account inquires.
How to I collect on money and or how to I submit for charges of extortion.
Where if I have a choice or success, I would prefer to fill for extortion then only if that is not a simple solution then my second choice is for suit of $126.82 plus any other cost associate and any pain and stress targets extortion

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Logicisyourfriend
Moose balls, US
Dec 17, 2013 9:34 am EST

"Where if I have a choice or success, I would prefer to fill for extortion then only if that is not a simple solution then my second choice is for suit of $126.82 plus any other cost associate and any pain and stress Targets extortion" Gosh, with clear concise writing like that I can't understand how there is any confusion.

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12:52 pm EST
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Target 2 female target employees

On 11/21/13 I was in the target store in opelika, alabama. I was in the section where the women's plus size clothes are located which is very close to the maternity clothes. It seemed like everything I picked up was maternity and not plus size. There were 2 female employees standing behind a counter and I asked if those were the only plus size clothes they had and they said yes, but there may be some on the clearance racks. I thanked them and turned to walk away when I heard one of the say, "she's so fat she needs to just get the matternity so they will fit over her fat ###. " I was shocked and hurt. I was in tears. They continued laughing and talking down to me. Saying horrible things. I left the area, found my husband and we went up front to talk to a manager. All the manager said was that he knew who the 2 women were and he was sorry. He didn't make them appologize. He didn't ask me for my name. Nothing was done. My name is kim mowery and my address is p. O. Box 429 notasulga, al. 36866.

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11:27 am EST
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Target poor service

Ordered dyson cleaner online. Was advertised as close out. Price was a little lower than costco & sam's and I had free shipping with 5% discount using the red card. So, placed the order online. Same day, visited the local target and found the same item was $120 less than on line. Still would get the 5% discount, and called target.com immediately and cancelled the order. The gentleman made it clear that they could not pricematch the store, and that he would help me with cancelling the order. He told me that it had already shipped, and I was just to refuse it and they would credit my account accordingly. This item that supposed shipped on the day I placed the order did not arrive for seven days! I sent it back, and a week later I still have the charge on my account. This has caused me to incur interest charges which were finally reversed after my third call to the customer service line. My first two calls resulted in me being disconnected when they were supposed to be transferring me to another department. The third time, I made it clear that I did not want to have this happen again. The lady was very helpful and removed the fees and interest from my account. Then she transferred me to another department. The lady there could not identify the order, and asked me to hold while she looked it up. Some time later, someone else picked up the phone and started out all over, requesting my information. By this time, I had located the order number. She informed me that the charge would remain on my account until they had confirmation that it was back to the warehouse. With ups tracking, they could have easily verified that it was in transit and made the proper credit. This type of "service" is frustrating to say the least, and does not encourage me to do business with them on line again. Apparently, there are some grave deficiencies in their online service department, and they need to get their act together if they want to do business on line. Amazon has it figured out. Think I will take my business to them.

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2:37 pm EST
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Target accused of stealing

My mother and I were shopping and I walked away to pick up some nail polishes I walked back and put them in the basket. We continued to shop and we were done so we proceeded to check out . While we were walking out to leave two guards (a male in uniform and female in plain clothing ) grabbed me and took my bag and gave my phone to my mother. While they were walking me to the security office I wanted to cry but everything in me told me not toad my mother telling me to relax. The male security guard stood outside with my mother because they wouldn't let her in even when she was telling them that I am a minor. He asked my mother if she wanted water because he could see that her heart was beating so fast because she was scared and screamed."No". The female guard told me to empty out my bag and take off my jacket which I did . She asked for the receipt which had all the items that I purchased on it . When she seen that everything was accurate she let me go as I walked out my mother exchanged words with them and she tried to say I put the nail polish and put it in my bag and then put it back . I had to tell her no you didn't and I am not that type of person .That is not what he saw this is what she assumed. My mother asked, "Did you see her take it? Did you look on camera and see her put it in her bag ?" And they could not give a proper answer to the questions. I didn't need to steal anything because my mother was there to help me pay and i had money to pay in my bag. I was so scared and extremely embarrassed because I was treated like a criminal and that is something I am not . I was innocent as proven but she still tried to wrongly accuse me of stealing to make herself look like she was right . I am a working college student who works in a department store . This situation has completely turned me off and I am never stepping foot in that particular Target again. It has affected me to point that I can't stop thinking about . This was one of the worst days in my life and I will be contacting the Target headquarter

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2:20 pm EST
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Target target refuses to sell me gift cards in bulk

I want to share my experience with Target store #2520, located in Lewisville at Main (Highway 423/Josey Lane) and 121, as I tried to purchase giftcards and the store refused to sell me gift cards. On 11/07/13, I attempted to buy 500 $10 Google gift cards for my work and the transaction was refused and the store only wanted to sell me 4 units.

I got to the register and the cashier summoned Sarah over to ask about the quantity of cards I was attempting to purchase. Sarah advised me that I could only purchase 4 cards. She gave me a lame excuse of “Target being able to limit quantities” and showed me the ad where it supposedly stated this. I informed Sarah the cards are not in the ad. I also advised Sarah that Target has a $5, 000 daily limit regarding the purchase of gift cards and I just purchased $4, 995 worth of iTunes cards the other day from the same store and had the receipt with me to prove it. Sarah did not budge and again reinstated the alleged store policy. I asked to speak with the store manager and of course he/she was not in the store at the time. Sarah summoned James, ETL – Logistics, to the front lane. James came to the front lanes and covered Sarah’s back and reiterated what Sarah told me.

I remembered that the store manager was Marvin and asked to speak to him. I was informed Marvin is no longer at the store. In complete disbelief, I called the 1-800 customer help line and spoke with a guest relations person who took about 30 minutes of my time to research and investigate my complaint. My complaint was finally escalated to a supervisor, who came on the phone and asked to speak with the store employee. James got on the phone and spoke with the guest relations supervisor and advised the supervisor that it was “their store policy” to limit the quantity to 4 units. Guest relations got back on the phone with me and advised me they had to back up the store on this decision, even though their limit is $5, 000 per day. I left the store in complete disbelief and could not understand why the store did not want a $5, 000 sale and went across the street to Walmart and purchased the cards with no problem. The Walmart store manager even came up and approved the transaction and asked me if I needed anymore cards in the future. He further advised me to let him know and he would be glad to special order the cards for me and make sure the store has the stock I need. This was quite the opposite of my experience with Target, who did not want the sale or value my business. I also purchased 33 $25 Walmart giftcards to give to the office employees for Thanksgiving to help with their Thanksgiving dinners. Another revenue source Target lost out to because of their crippled ways and our company employees will hopefully do their Thanksgiving shopping at Walmart and support Walmart since Target only wants to sell me 4 of any type of giftcard.

The bottom line is Target does not want or care about your business, especially if you speak up and complain. The store can tell you whatever BS they want to tell you and guest relations will back them up even if means the store employee(s) are wrong or they loose a sale. My advice, take your business to Walmart as they want it and will do what it takes to make you a happy customer, just the opposite of Target, who does not care about you as a customer or value your business. I bet the Target shareholders will be upset if they read this post as I am posting this complaint to many social media outlets and am going to get the word out about Target’s practices.

I am escalating this complaint to Gregg Steinhafel, Target CEO, and his personal assistant Denise May. I will post an update to this post if I hear anything back from either of them.

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12:17 pm EDT
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Target red card policies

I just spent nearly one hour on the telephone with red card guest services, lie, and corporate, derek, who transferred me back the guest services (Amy). My complaint is very specific. My red card was closed (Permanently) due to one year of inactivity. There in no reference of this policy in the terms & conditions (As of 10-22-13) , there was no mention of this policy at the time the application was completed nor was there any notification or correspondence sent to me indicating that my account would be closed due to inactivity. It is frustrating enough when one comes back after living overseas and finds out that the us credit reporting systems does not accept any form of foreign credit to transfer for credit history purposes. Therefore, after 20 years of solid credit history one is forced to start from ground zero. Five years of credit history in the making once again. One opens credit accounts and complies with the terms & conditions as specified; no late payments and everything paid back.
Upon trying to use my red card on oct 5, 2013 I am informed that my card is declined. Contacting guest services tells me that that have closed my account due to inactivity and that I may re-apply for a new card. Why should I be forced to reapply? 1. ) target will inquire on my credit history and a number of inquiries dings credit score 2. ) there was absolutely no mention anywhere at any time that the account could/would be closed due to inactivity 3. ) without any warning, I am the one a the register with a 'declined' card with a line of people behind me 4. ) as a customer, I did nothing to breech the credit contract; I simply did not use the card for a year 4. ) target's terms & conditions do make mention of 'communications with you' in paragraph 12 and never did target choose to communicate with me 5:) the minimum would be a notification (They have both my address and cell phone number) stating that my red card is in danger of being deactivated unless I called them or used the card within 'x' number of days
I do not want to be told that someone is 'sorry for the inconvenience' nor do I want someone to tell me that they 'know how I feel' (Which I am fairly sure they don't without having gone through the exact same experience). I am told there is nothing that can be done that these accounts are deleted automatically and there is no recourse. I can also plan use of the card accordingly if there is mention of the circumstances if the card is not used. Although target claims this is for my security protection, master card does not cancel my card when I don't use it for a year...
Credit scores are based upon credit years and payment history. I am more than just a little frustrated at this internal policy (As there is no external communication of the policy). If I would (Which I won't) reapply, only the new date will be used in my credit history and not the original date of contract. This is causing me frustration and aggravation although I have paid them everything as agreed upon according to the terms & agreement.

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Thejerkpolice
Portland, US
Oct 31, 2013 7:07 pm EDT

With all due respect to the op: I have a Red Card. I Have Not used my card in one year, but my account is still open. Did you owe a small balance?

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MkStItCh
West Seneca, US
Oct 29, 2013 1:54 pm EDT

Most stores will close accounts after NON use for long periods of time.

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10:42 am EDT
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Target failed to send statements - reported late on credit

I have been a customer with target since 2006 with perfect payment history the entire time.

Back in november/december 2012 I received notification that my payment was late. I had not received paper statements or email statements; therefore, was unaware of a small balance on the card. I was subsequently charged 2-3 late fees totaling $60-$90 if I remember correctly. I was able to have one or two of them removed but not all. This was very annoying but they assured me there was nothing else they could do to help.

In the following months I used the card occasionally and paid it off each time as normal. Then several months lapsed without use and I was unaware of an existing balance. I yet again stopped receiving emails without noticing. I have several other cards in which I get paper and electronic statements and I guess it slipped my mind that I was not receiving them from target. Nevertheless, I tried to use the card the other day and it declined. I checked online and sure enough there was a balance and tons of fees.

I was reported late to the credit reporting bureau and they will do nothing about it. I checked my email for spam and the last email I received was in nearly 5 months ago. Target would not do anything for me. If this goes unresolved, I will be taking my 8 years of business and my fiancée’s elsewhere.

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Update by aggieg33k
Sep 29, 2013 10:42 pm EDT

Target has charged me excessive fees amounting in $130 for the past 4 months.

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1:39 pm EDT
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Target rip off no emails really sent

this vendor also known as Generation X . would not give me refund nor credit and hung up on me.. they are providing fraudulent statistics/documentation for work provided.. I tracked their so called "clicks" and all are coming from the same IP address.. moreover, in researching this company after the fact I see many complaints about the same issue.. they are NOT providing the service as promised .both offers that I paid for had "zero" conversions. I have over $13 EPC's with some of these offers so I know that they work. these were easy email address submits that I convert ALL OF THE TIME using my resources and other vendors. when I called to discuss the situation. they simply say that its my fault for non conversions when I fact they are not sending out emails to subscribed lists they are just internally opening emails from the same ip address.. STAY AWAY FROM THEM

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Target bad customer service

I bought a cordless phone on 8/24/13 at 5::35 pm pt from store #0289 cerritos ca about half hour later I went back to the store to return the phone at the customer service counter the attendant open the box to check if there is any thing missing out of the bohen I ask her is there any thing wrong she reply there is two charger according to the manual I said there is only one phone so it should be one charger not two any way please go get a another unit and check it out if there is any thing missing do not return the phone and again she said the same thing there should be to charger again I said please go get another unit an check it out she got upset and left with out saying any thing to me now another lady came and ask me whats wrong I was trying to explain to her what happen and target security guard step in and ask whats going on the lady try to explain to him at the same time I was talking to her then he turn around and said to me you want to leave or I call the police I said I have a right don't talk to me like that I said to the lady behind the counter while the security walking away I need the phone number for the company I would like to make a complain he tur around and said this is may name with the finger on his name tag I ask the lady why all this happen she said that the lady who left me and call her claim that she herd me saying to her stupid witch I did not I lent the store so angry I called the company and I made complain but I felt like I have been ignore because the did not take my information only my name.

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Target bad customer service/gift card

I was given a gift card from Target Warranty for defective Xbox. I took gift card to store to make a purchase. Card fell out of pocket and man behind me stole it. I tried calling number on back of gift cards and wasn't able to get anyone on the phone for nearly 2 hours. The store caught man on camera using gift card. I was able to finally reach someone by dialing outside of the US. I was told that if store could prove I didn't use card, they would reimburse. When I hung up, store manager informed me that they could not. What the hell! He also said it wasn't cash from his register so its not his problem. Continued to get the run around for days. Having managers promise to help me and to just come by store. Every time I drive to store, they aren't there. Its crazy! Wrote a letter to the BBB and Target.com got back to me and tells me that without order number they can't reimburse. I gave them my order number about 15 times. I was rejected each and every time. No one knows what they are talking about. What is the point of the number in the back of gift card that reads "call this number to replace lost/stolen gift card"? They told me they only replace if card still has balance. Forgive me, but am I the only one that knows the definition of stolen? Obviously the culprit was going to use it right away. HELLO! Never purchase target gift cards. I will never accept one again from store. I would of never needed one, had their product not been defective. Unbelievable!

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The Lidman Foundation
The Lidman Foundation
Lewisville, US
Aug 21, 2013 6:12 pm EDT

Savvy consumers avoid Target. You should too.

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Problem_Solved
Manhattan, US
Aug 21, 2013 6:09 pm EDT

Not Target's fault you were robbed. Contact the police.

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8:27 pm EDT
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Target process of closing account

I opened a Target Red Card a little while back. I used it and paid off the balance. I decided to close it since I wasn't using it. I was on the phone for 45 minutes to close the account. Basically while the woman was talking I read a book and each time she stopped I said, "No thank you, I would just like to close the account today". She was polite, but why can't they just close the account? You really have to be persistent! I finally got it closed and asked if they could send a letter stating it was closed. I can't afford to buy anything so why charge up a credit card? My advice, if you want to open a Target Credit Card do so, but it's not easy to close.

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Target will not refund a return, only issue an inside store credit

I ordered a memory foam online from Target. It was not memory foam, it was hard as a rock. The invoice I received with the mattress said I could not return it at the store, I had to mail it back to the company. Once they received the mattress they send me an "e-card" return to be spent only inside Target. They said they do this for all mail returns, however if I would have returned it to the store, I would have gotten my money back. The invoice said I could not return it to the store! Do not ever order anything online from Target! They are holding my $400 hostage!

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Target cell phone warranty

Do not EVER purchase a cell phone from Target Mobile...everything is hunky dory during your purchase (scam)...oh yes, you will hear how much better Target Mobiles "protection plan" is compared to Verizons...yep! The monthly fee is cheaper, the deductible is cheaper, and it even covers water damage! What a bargain! UNTIL...you have a claim. Then here is what awaits you...first, they will drill you on what happened to the phone...THEN, you get to wait 3-5 days to receive a box to put your phone in, and send back to them...THEN it will take their service dept. 5-7 days to determine if the phone can be fixed, or if they need to send you a refurbished one, NOT A NEW ONE. THEN, , , if they determine that the malfunction is the phones fault, you don't pay a deductible (although they make you pay that when you file the claim!) BUT, if they find you negligent on any level, you pay the 100 bucks (which you already did when you filed the claim, but they don't return it to you)...and NO, they do NOT cover "liquid damage"...and they have every right to deny your claim too! If they feel you broke it by throwing it, or dropping it with negligence, your warranty is void. Oh, and don't try to lie and say you lost it, because THATS negligent...and void...and don't even THINK of claiming it was stolen either! You have to have a police report, and again, if the report states your windows in the car were down, or you didn't lock your doors, or you were negligent (they love that word), no warranty for YOU! But, if you are lucky, they will approve your claim and send you a fixed phone...after about 14 days...which, please...NOBODY is going to wait over two weeks and be without their phones! I ended up cancelling my current contract and pay the fee to do so...then I headed to a REAL Verizon store to open a new acct. and get a new phone...another 200.00 on top of the 160.00 I had paid for the "insurance"... SO heed my advice...DO NOT BUY FROM TARGET MOBILE...ITS A JOKE...AND SHAME ON YOU TARGET! GET RID OF THESE SCAM ARTISTS

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Fendigirl
, US
Dec 16, 2016 12:20 pm EST

Your statements couldn't be more true. I have had the insurance for approximately 18 months now, since buying my phone. A rep was there at the time of my purchase and convinced me to go with the Target insurance instead of Verizon's, which I've always used. I took the bait since the Target insurance would provide a NEW YES BRAND NEW phone, either same model or comparable if the other wasn't available, should I need the service. I was told my replacement fee would be $149. Initially I was hesitant, since I've never paid a fee for Verizon to replace a phone, but this would be a BRAND NEW phone so I wouldn't have to deal with a new problem from a refurbished phone that really wasn't. So I agreed and have paid almost $11 a month, because of taxes, for 18 months. I finally need the service. My Note is freezing, turning itself off and on, losing the speaker, and randomly opening things up, so I called ESecuritel Brightstar and told them my problem. They said I qualified for warranty service. WOOHOO right? NOPE! I could give them $199 and they would send me a CERTIFIED LIKE NEW phone, let's call it what it is a REFURBISHED PHONE, I'm not an idiot. I explained that I was told I would receive a new phone and it would be $149. I even read the information directly from the service agreement I received when I signed up. I was told that wasn't the case and the refurbished phone may not be the same color, size, or could have cosmetic flaws. I insisted on speaking with a supervisor regarding this. I was told I would hear back from them within 48 hours. They didn't specify if that was working days so I'll give them the benefit of the doubt that it was. That would mean, I should have heard something on 12616 or 12716. The absolute latest 12816. As of today, 121616 still no call, so I called. I was told that the supervisor noted in my account, that it would be a refurbished phone and the cost was $199 and they were sorry for the inconveniences. This wasn't acceptable so again I asked to speak to a supervisor. I was placed on hold then sent to a SATISFACTION survey, are you kidding me? I called back, same thing. This happened several times. Again, I called back and requested a supervisor and cancelled my policy. The supervisor, who by the way was the only person of the 8 that i spoke to who had any command of the English language, said what I had and was told was untrue. I informed her that I was attempting to resolve things before taking the matter to my credit card company and the BBB. At that time she said I was making a "legal threat" and hung up again bringing up the satisfaction survey. Obviously they really care how satisfied we are. I will contact both the BBB and my bank tomorrow to lodge formal complaints and attempt to get a refund on the fees I've paid for a fraudulent service. I love Target and cannot believe that they would deal with such a company. I'm still looking for a number to contact Target directly, but I'm sure this has already been done by others after seeing numerous horror stories, some much more costly than mine. If anyone knows a contact please let me know.

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Charles_Fin
Monrovia, US
Nov 18, 2011 7:19 pm EST

The Reps at my local Target Mobile Kiosk are really pushy. They didnt seem interested in what I wanted.

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Mega Ultra Chicken
, ZW
Jun 08, 2014 9:57 am EDT

Do Target employees even WOOF WOOF?

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Target ridiculous expectations

Target is your average retail corporation. What I mean by this, is that the company has insane expectations of employees, yet does not treat them with respect or pay them well at all.

For privacy reasons, I have omitted the store I work at, but I feel as though I need to express my disapproval of this company and the store I work at.

I was hired on as a Backroom Team Member, who is responsible for pulling auto-fills in the morning, back-stocking product from the trucks and, occasionally, performing a suspect date audit (SDA), pulling "research" batches and hourly CAFs. Research batches are compiled by the Instocks Team, who scans shelves throughout the store so that empty or under-stocked locations can be filled. CAFs, on the other hand, are computer-generated batches of product based on what is being sold throughout the store.

Normally my morning consists of the SDA (checking for expired product), then pulling research until 11am, which is when the first CAFs begin to drop. Research and CAFs have one thing in common: they are both time-sensitive. Research must be pulled within an hour of the batch being entered into the system; CAFs must be pulled by the end of the hour. Any batches that "expire" negatively affect the backroom scores.

There are two problems with this system, however:
1) Instocks scans research batches until 11am, meaning that research will occasionally show up during the 11am CAF pulls.
2) All of these pulls are done by one person in the backroom from 11am-5pm, then once again at 7pm.

On a slow day where there are 12-20 batches an hour, CAFs are fairly manageable. However, the CAF Monitor (a report that shows how long each batch should take to pull) does not take into account: distance traveled, broken/uncharged powered equipment, PDA issues, guest pulls, vendor questions, assisting coworkers and any other interruptions that may occur. So on days where there are 25-38 batches per hour, CAFs become unmanageable and incredibly frustrating. At the store I work at, the TLs and ETLs are never held accountable and rarely do their jobs so as a result, if I call for help with the CAFs, I generally get nothing as a response. The best part about this is, when I go to my supervisor about this, I'm the one who gets the blame. They tell me I should "keep trying, " despite the fact that I try several times before giving up.

Personally, I feel the CAF system is in dire need of an overhaul. The idea that one person can pull every item from every batch, every hour without fail, is asinine at best. My pull times per batch are even within estimates, so if I'm still failing despite meeting the estimates, something isn't working. My supervisors keep telling me that "a batch here or there isn't that big of a deal, " yet it negatively affects our score, which does nothing but anger my coworkers.

Another issue that has been affecting my pulls is that, for whatever reason, product that is back-stocked earlier in the morning will come out in the CAFs. This may seem normal, except for the fact that the items being pulled aren't actually needed on the sales floor. Essentially what happens is that I end up undoing a lot of the work that was done earlier, only for the items in question to come right back to the backroom so that they can be back-stocked -again-. The PDA doesn't consider the items as "challenge" when being back-stocked, either, so there has to be a glitch in the system somewhere. (When an item is "challenged" by the PDA, that means it should be pushed back to the sales-floor instead of being back-stocked).

On the note of my coworkers, the best way I can describe them is that they are like a fraternity. They all drink and party, yet are unsociable with new employees (a.k.a. "outsiders") and will stab them in the back without hesitation. They also make baseless, often hypocritical accusations against newcomers simply to get them in trouble. Because the current backroom team is so close, there's also a lot of drama that occurs, even between supervisor and subordinate. One of my coworkers told me that the backroom team was once accused of "hazing" new employees or "scaring them off, " but honestly I think people left partly because there's so much bulls**t that goes on. One of the supervisors has even been accused of sleeping with one of her subordinates which, based on her preferential treatment towards this coworker, wouldn't surprise me at all.

When it comes to the Team Leads and Elite Team Leads (TLs and ETLs respectfully), they, as I said before, are rarely held accountable for their behavior. The Plano ETL is constantly shirking her duties and forcing them onto her team, yet will spend entire shifts upstairs on the computer. Her team constantly mocks her behind her back and doesn't think she's fit to be an ETL, yet because she's buddy-buddy with HR, nothing can be done to fix things.

The flow team TL, while being a genuinely good guy, constantly has his team stay far past their scheduled time, which causes a strain when it comes to the budget for the schedule. There have been times where his team has expended 100 hours in a single week, forcing other teams to cut shifts left and right. Yet he is never held accountable for doing this.

The backroom supervisors are also buddy-buddy with HR. The ETL, however, brown-noses constantly and is manipulating the new store manager (or STL, Store Team Lead). The entire backroom team is becoming increasingly frustrated with both of them as neither of them actually spend time in the backroom. Their management style is also very hands-off, which tends to cause a lot of in-fighting and only makes the drama worse. The supervisors also judge the backroom almost entirely on reports and first-impressions, rarely taking into account the reasons as to why we are behind or struggling.

One of the biggest reasons the backroom team is constantly struggling is because, as several of my coworkers have put it, we are the "###" of the store. If a TL or ETL needs someone to do something, they will automatically call a backroom team member, regardless of how swamped we are. And if we say that we can't help, we get in trouble. This is only made worse by the fact that our supervisors have done NOTHING to correct this, causing problems for the backroom on a near-daily basis.

To anyone thinking of working at Target: don't. I work my ### off for $9.75 an hour, am never recognized for my hard work and will never get ahead because I'm not "one of the guys." If you can put up with the constant drama, the unrealistic expectations and can keep your mouth shut, maybe you'll have a chance, but I wouldn't bet on it.

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masterjobs.net
, LV
Jun 06, 2013 6:47 am EDT
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Read more reviews from employees about working at Target http://masterjobs.net/target

Target Customer Reviews Overview

Target is a popular retail chain in the United States that offers a wide range of products, including clothing, electronics, home goods, and groceries. The company has a strong online presence through its website, target.com, which allows customers to shop for products from the comfort of their homes.

One of the most notable positive points of Target is its affordable pricing. Customers often praise the company for offering competitive prices on a wide range of products, making it an attractive option for budget-conscious shoppers. Additionally, Target is known for its frequent sales and promotions, which further help customers save money.

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Target's customer service is also highly regarded by customers. The company has a reputation for being responsive to customer inquiries and concerns, and its website features a comprehensive FAQ section that addresses common questions and issues.

Finally, Target's website is user-friendly and easy to navigate. Customers can easily search for products, filter results, and read reviews from other customers. The website also features a "Deals" section that highlights current promotions and discounts.

Overall, Target is a popular and well-regarded retail chain that offers affordable pricing, a diverse product selection, excellent customer service, and a user-friendly website.

Target In-depth Review

Website Design and User Experience: The website design of Target is clean and user-friendly, making it easy to navigate and find what you're looking for. The layout is intuitive, with clear categories and search functionality that helps you quickly locate products. The overall user experience is smooth and efficient, ensuring a hassle-free shopping experience.

Product Range and Variety: Target offers a wide range of products across various categories, including clothing, electronics, home goods, and more. Their product variety is impressive, catering to different tastes and preferences. Whether you're looking for trendy fashion items or household essentials, Target has you covered with a diverse selection of high-quality products.

Pricing and Discounts: Target is known for its competitive pricing and frequent discounts. They offer affordable options without compromising on quality. The store regularly provides deals and promotions, making it a budget-friendly choice for shoppers. Additionally, their price match guarantee ensures that you get the best value for your money.

Customer Service and Support: Target's customer service is commendable. Their representatives are friendly, knowledgeable, and readily available to assist with any inquiries or issues. They prioritize customer satisfaction and go the extra mile to resolve problems promptly. Whether you have questions about a product or need assistance with an order, Target's customer service team is reliable and helpful.

Shipping and Delivery: Target offers efficient shipping and delivery services. They provide various options, including standard and expedited shipping, ensuring that you receive your items in a timely manner. The tracking system allows you to monitor the progress of your order, providing peace of mind. Target's shipping and delivery process is reliable and convenient.

Return and Refund Policy: Target has a flexible return and refund policy. They accept returns within a reasonable timeframe and provide refunds or exchanges for eligible items. The process is straightforward, and their customer service team assists with any return-related queries. Target's commitment to customer satisfaction is evident in their fair and hassle-free return and refund policy.

Online Shopping Experience: Shopping online at Target is a breeze. The website's user-friendly interface, detailed product descriptions, and customer reviews make it easy to make informed purchasing decisions. The checkout process is seamless, with multiple payment options available. Target's online shopping experience is convenient and enjoyable.

In-Store Experience: Target's in-store experience is pleasant and well-organized. The stores are clean, spacious, and well-stocked. The layout is intuitive, making it easy to navigate through different sections. The staff is friendly and helpful, ensuring a positive shopping experience. Target's in-store experience is enjoyable for customers of all ages.

Loyalty Program and Rewards: Target offers a rewarding loyalty program called "Target Circle." Members enjoy various benefits, including exclusive discounts, personalized deals, and early access to sales. The program also allows members to support local communities through charitable donations. Target's loyalty program adds value to the overall shopping experience.

Overall Customer Satisfaction and Ratings: Target consistently receives high customer satisfaction ratings. Their commitment to providing quality products, competitive pricing, excellent customer service, and convenient shopping experiences has earned them a loyal customer base. Target's dedication to meeting customer needs and expectations is evident in their positive ratings and reviews.

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