The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Talbots Storesbad manufacturing

I just contacted Talbots today regarding a defective shoulder bag on which the clasps/buckles that attach the strap to the bag have been detaching on their own for about 2 years. I would simply use a pair of pliers to close the gap created. Of course all this first occurred way after the 30 day return policy was up. All I wanted was to have the bag returned to the manufacturer, but was told there is none to contact, and that I would not be granted a return, which is not what I wanted. I actually would love to have the defect addressed and the bag repaired, as the design is not your usual bag/strap attachment. And I bought 2 of them so I am expecting problems with the other as the one I carried today actually broke beyond a common repair job. Needless to say, Talbots has lost me as a consumer.

Responses

  • Ed
    ediapet Oct 13, 2011

    Trying this post again. I just contacted Nordstrom's and got this reply:

    "We stand behind the items we sell, if there is ever an ongoing quality issue we would discuss it with the manufacturer, we also offer wonderful return/exchange policies, with no specified time frame for return/exchanges.

    It never hurts to ask. so goodbye Talbots, and to you folks who like to offer your opinions, have a great life.

    0 Votes
  • Ed
    ediapet Oct 13, 2011

    I just contacted Nordstrom's and the message I got was as follows:

    "We stand behind the items we sell, if there is ever an ongoing quality issue we would discuss it with the manufacturer, we also offer wonderful return/exchange policies, with no specified time frame for return/exchanges."

    It never hurts to ask, so good-bye Talbots, and goodbye trolls. Have a blessed life.

    0 Votes
  • Ed
    ediapet Oct 13, 2011

    No, and neither am I. A bad manufacturing practice will go unnoticed for a time until something fails. Also, I am a long-time Talbots consumer, and your snide remarks are absolutely unnecessary. Try to be nice to someone today. It will go rewarded.

    -1 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.