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Talbots  -  return policy

T
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9:36 am
Review updated:
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I have been shopping at talbots for over 20 years and I have never been so outraged. I recently purchased a number of items on sale from my wish list. Let me say I shop online with talbots only since they do not carry my size in the stores. I did not notice that there were now two words under the price that until the end of june had never been there before “final sale”. As usual I order many different items since their sizing has become so very inconsistent (along with quality) over the last 5 years. So, I get the items and as usual only about ½ fit to the size ordered. So I bring the items back to the store to return as I always have and now I cannot since they are “fianl sale”. This is so bizarre to have a discount store return policy for a former higher end store.
I can tell you I was very upset and so called customer service while the associate at the store very snottily returns “what items she could”. The young man that took my call was very nice and then put a customer service manager on the phone with me – mary wood. All she could do is parrot the words – “final sale means that we will not make any exchanges or returns.” she did not offer any other help. I was so incensed - I am a black card holder since I shop there quite a bit and this is the treatment I get? Well the funny thing is that there was no notice to regular talbot’s shoppers that this was happening and I know I am not alone in this situation.
All I can say now is do not shop at talbots – I am now stuck with $500 worth of clothing that does not fit due to size and quality inconsistency.

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Resolved

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6 comments
Add a comment
K
Nov 09, 2021 5:14 pm

I am a long time prolific customer of Talbots. I am happy with the service I receive both online and in store. However, I am not so thrilled with the change in the return policy from 90 days to 60 days. I don’t know when this occurred but I do know that I would return something and the associate would say it’s past the return date but we’ll issue a merchandise credit. This puzzled me as I check before returning something. No mention of there being a change in policy. I purchase most of my items online, so I wouldn’t have seen a sign at checkout. I get it making their policy more restrictive and I’m fine with a merchandise credit. However, how about a heads up somehow? Prominently show it on their website at check out, like ‘Please be advised of our new policy’ etc.

M
Aug 20, 2021 4:38 am

I recently purchased items at regular sale NOT marked as final sale. I like the original poster buy multiple sizes of an item and return what doesn't fit. I have to shop online because they do not hold my sizes at the local store. My past 3+ orders I purchased on-sale (but NOT final sale) are all now marked in my order as final sale. How is this allowed? I haven't even received all the items from my order yet(they come in onesies and twosies) to even co.pare what size I need and my orders and all the items.in them are now marked final sale making it impossible for me to return the items I purchased under non final sale rules. How is this permissible when the return policy says 60 days and it hasn't even been over a week ?

L
Jun 06, 2021 3:26 pm

Stores like Talbots have a very wide return policy accept on final sale items. And it is very rare for the final sale to be put on products. As consumers of retailers that are trying to be successful American companies we must accept that there are rules that apply to everyone.

I totally get how upset this Talbot customer was. But I have looked at a sundress on "final sale" for a few weeks and have tried to weigh the cost and loss factor I am taking on as a consumer. Tablots is not forcing to buy an item that is 70% off the regular price and in the reviews buyers make many comments regarding correct size fit, so an online shopper can get information about the sizing. It is one of the points Talbots requests for placing a review comment.

When do we take responsibility, as a consumer, who wants our favorite store to stay in business? Is it NOT reasonable for the customer to be asked to take a risk that will cost the company money to do the transaction. Remember she is not buying that item at cost but with a steep discount, and in that steep discount, the Company is already not making money.

If she buys online regularly as she states she MUST KNOW that it is a common practice for a store to offer "sale final" on the last chance, deepest discount item being purchased. And it is almost impossible to NOT see the repeated warnings which are highlighted to be obvious and repeated on all pages as making the order.

Is a buyer entitled to force a company to sell them less than cost items for additional cost. Otherwise they are actually paying this customer to buy their clothes. Why can we no longer accept policies.

I do understand errors, and it shows that the situation was resolved to the customer's satisfaction. That is exceptional customer service, which Talbots and most great stores have.

D
Oct 11, 2018 2:48 pm
Verified customer This comment was posted by a verified customer. Learn more

Finally! It’s about time they established a final sale policy like Ann Taylor, Banana republic etc. Stops the labor intensive task of restocking. Some stores even limit the dollar amount and number of times you can return them. I hope they do that as well

D
Dec 24, 2015 9:11 am

I recently ordered a beautiful pair of red shoes from Talbots.com but they didn't fit, so I returned them and was charged for the return, then reimbursed for most of the cost of the shoes, but... after shipping and handling and tax, it still costs me $22 to not get a pair of shoes! I'll shop Zappo's from now on, lesson learned!

D
Oct 11, 2018 2:26 pm
Verified customer This comment was posted by a verified customer. Learn more

Promise?

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69 complaints
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One Talbots Drive, Massachusetts United States
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