Takealot
reviews and complaints

The waist trainer that I bought was supposed to have included the enhancer gel but it was not included in the package. I bought it because I was hoping to get the whole package not half. I do I want takealot to send me the missing product fast! Order number [protected] . The product was still sealed; so it's clear that it was just never included; it was just to lie to people so they can buy it.

Many words describe takealot and its employees.
USELESS, RUDE, INCOMPETENT, LAZY and the list goes on. Never helpful and forever blaming the "system" for not being able to help us customers. But please takealot tell us again how "customer satisfaction is a priority" because so far you have dissatisfied almost all of South-Africa.

This order was placed on 4 March 2021 and I have not received it yet.

What is the problem?

I bought the neck massager a week ago where there is socket that pin is too loose and the charger is too small for that hole.

now I can not use the patches

Upon opening the box that contained other items as well as the above mentioned item, the packet containing the papers was completely ripped apart. Literally the papers laid at the bottom of the box bare.
I need to drop them off at my daughter's school and they need to last her throughout the year, would the staff member that packed them knowingly kindly suggest how I repackage them.

Thank you.

On the 04th of March I oredered for the ist time and before then after registering on the app, I was offered R250 of my ist order.i ordered goods worth 908 rands.my order no is 8487421.I received my order yesrerday on the 16.03.2021 but discount dololo.Pls attend to the matter.I really need that discount. The reason I ordered more goods is that I can be able to get the discount

So I ordered flea treatment in 8th March. It was in stock I chose standard delivery. Paid.

Fast forward to 16march when I'm told my order was cancelled.

Later 16 March now my order is not cancelled (apparently I made that up. Bear in mind I have email proof of this) my order will be delivered on 30 March. I then get told to reorder it, so it arrives sooner as they credited my account.

Check my account no credit. Send them proof of this no credit they don't respond.

I ask for a refund.

I am still waiting for someone to get back to me. Still waiting.

17 March. Takealot via social media responds we have resolved your query.

So I still have no flea treatment that I paid for. No refund. No credit.

WTF?

For over a month now, I have been in contact with Takealot to get my invoices. You have to log onto their website and request each invoice. This took forever... Some invoices never came through. Eventually when they did, two invoices were horribly incorrect...do you think they could FIX this? No.

The one invoice was for a product I purchased in June 2020, they have now dated the invoice to 2021. Even tho, I have requested the invoice waaaay before the end of the financial year. Problem is, the lump sum I paid in June 2020 does now not add up as the invoice is not dated for June. The other invoice, I purchased a product for R215.00. The invoice says I purchased it for R425 and the VAT is R238...The VAT is more than what I paid for.

I am blue in the face, phoning in and speaking to Agents. The then push it to their accounts department as "Urgent" and that is the last you hear. You cannot even get hold of the accounts department directly.

The incompetence and service on rendering invoices from Takealot is just appalling!

Order No: [protected]
Invoice Number: [protected]- Parnossah Investments cc t/a Homelys
Invoice Number: 0244032- Valemount Trading

My takealot order was delivered this morning, however one of the items was not delivered which I had ordered and paid for. Order number [protected]

It's been more than 10days since I asked for a return on my microwave and I called today, the agent says it takes 21 working day for me to get any feedback. My family is not coping without a microwave. They say it's with the manufacture this is why. I need a microwave. I can't even buy one with the credit I have in my takealot account because I don't know what they are going say about the one they have, order number is [protected]

Hi,

I had place an order and after two days of no delivery, I called and had to find that my delivery was cancelled but no one contacted me prior to this happening.
I'm really disappoint, and what's more frustrating is that all the things I ordered are know out of stock
([protected])
This is not the first time I'm using Takealot but its surely the first time this has happened. Really disappointed

Hi,

I have just received my my Wilson Wilson Pro Staff 97L All Black L2 Tennis Racquet from takealot Order #[protected] this morning after waiting almost a week for delivery,

After taking the product out of its flimsy packaging a I straight away noticed the tennis racquet had several scratches and on closer inspection there were chips out of the racquet.

I find this highly strange that there was no inspection on the item before dispatching. I have now been informed that there is no replacement for the racquet so a replacement of the product originally purchased is not an option.

The turn around time for a refund can take up to a couple months which is not acceptable. This could of been avoided right from the start had there been quality checks in place. I'm concerned as this seems to be a growing problem with customer dissatisfaction when dealing with Takealot.

How is it possible that Takealot gets away with holding onto the purchased item and the monies exchanged for those items long after the sale has been done?

I place the order with take a lot on the 24/02/2021 for soap, on the 25th I received the package and to my surprised when I opened the package in front of my colleagues it was an HIV TEST KIT.

I was so embarrassed.

I called Take a lot regarding my disappointment of the delivery, I then promised to get the right product same day and they will send me an sms for ref number. Nothing was done after I spoke to 4 customer service agents.

On the 26/02/2020 I called to follow of of my delivery, all all I get is I WILL CALL YOU BACK.

I am very disappointed with the service I got from the company as a buying customer.

And these was not my first time having an issue with Take a lot.

My order number [protected]

My son Ryno Rust tel no [protected] bought a hurricane digital airfryer online for me for r1599, 00. I did not like the shape and asked to return the item. I was given a date that the item will be fetched on 22 feb 2021, which it was. The driver kizza from takealot in cape town phoned his superior by the name of albert, to explain that I want the milex xxxl airfryer that was on the fire sale for r2299, 00. How can I go about logging this to be an exchange instead of refunding the cash. Albert told me on the phone while kizza was present he will get somebody to contact me to solve the problem. I told him the air fryer is it going to be available forever. He insured me on that day 22 feb I will be contacted. It is 26 feb 2021 and I am still waiting. I contacted kizza about the story, he told me he told albert which said he will phone me, I am still waiting. The air fryer is no longer available at takealot, and still I have no reply from takealot. I told kizza albert will have to find me that specific airfryer. I was in tears. The order no was#[protected] and the return no was rrn-710c-f405which the delivery address was my home address in langebaan. I did not have internet connection at the time of ordering and asked my son to do so for me, and transferred the funds to his bank account. Please I have never been so disappointed in not getting an item I realy, really want. The copper pot inside and the liter capacity ideal for the amount of people cooking for. I ask that someone contact me explaining why people working for the company sy things and nothing gets done. I also tried several times to contact takealot but the lines are just engaged. I vene send messages via on the return screens but just no reply. It is unacceptable from such a huge online delivery company, and bad admin skill. Marelise rust

Good Afternoon,

I would like to begin my email by saying that I began my morning utterly disgusted in your service. But, left the phone pleased and feeling loved. I had ordered a UV Light on the 18th of February, in the mists of beginning my own nail salon. I was well aware that the Light was going to take 3 weeks to ship and I was willing to wait.

Upon receiving many different queries on how long it would be until I am available for business, I became worried that I would lose my customers. I referred back on the set date of the arrival of the light and felt it was an uncalled for long time to wait. So, this morning I decided to contact Takealot to see if I could possibly have my order be retacked and be available sooner than expected. So I called.

I was on the phone for not even 2 minutes when, what sounded like a young man had answered. His name was Jody Lee Jensel. I explained the above to him. He had no hesitation to track my order. It took not even a minute and he was back on the phone, telling me that unfortunately the UV Light I had ordered was unavailable by the supplier and could possibly take months to arrive. My heart fell to my chest. My business was about to be destroyed, before it had even started. I began to stress about the procedure in cancelling the product, getting my money back and looking for something new. I became very demotivated in less than 30 seconds.

Jody calmly took me under his wing. He told me that everything would be okay and that he would help me, no matter the cost. He proceeded to tell me that, if I wanted, he would cancel the order for me. I took on the offer of course, because less stress. It was done almost immediately. He asked me to fetch my laptop and check my emails, the confirmation of the refund was through and I didn't have to do anything ! AMAZING. I thanked him and he asked if I would like help in choosing another product. I was astonished. Mind you, this is a male, he knows absolutely nothing about UV Lights, but he did his best. He had searched the internet and looked through Takealot to find the most suitable, affordable and best UV Light for my business. Jody had found a light that was better than the one I had previously bought, cheaper and available in Cape Town. I was overwhelmed with joy. He remained on the phone with me, I ordered and paid for my new UV Light, Jody told me that it would be ready for collection on Friday.

Because of Jody Lee Jensel, I can now begin my business 1 week sooner than anticipated. Takealot, you have scored yourself a phenomenal employee. I understand that this is his job, but myself and probably 90% of the people reading this would have not done what Jody did for me today. I will contact Jody for any query I have from here on, out and I suggest that you do so too. If Jody is not available, I will wait until he is. I have had many consultations with Takealot employees previously, but none were as exceptional as Jody.

I know that it is not my place to say, but I believe that he should be in a management position. He has people skills, a calming aroma and the ability to assist where need be. I know nothing about this boy, but I was a manager before opening my own business and he has the potential to better Takealot and the grounds it stands on. I wish Jody Lee Jensel all the best and if I had the ability to improve his life, I would. Please, Takealot if you have any remorse don't hesitate to contact me, I feel that Jody is too advanced to be working behind that phone. He is the reason I will use Takealot again.

I returned a Galaxy watch that my son had changed his mind about having. I returned it on the 5th of February 2021 for a full refund, but to date I have not received my refund.
I received an sms confirmation for the return with reference number: RRN-78E3-74FB

I called the Weltevreden Park Pickup Point that I returned the sealed parcel to, a week later, only to be told that the parcel could not be found at the pickup point and instead the lady I spoke to wanted to know from me if I had in fact returned it.
I found that very odd as I had received an sms confirmation that the parcel had been returned.
I gave the return reference number to the lady who then promised to call me back once they had investigated.
I had to call the pickup point again in a few days as no one had called me back, only to be told that the parcel had been located at the warehouse (I think) and would be returned so that the refund would be processed, however up to this day no refund.
I then called the Takealot customer contact centre to report this issue, I have already spoken and sent emails to 2 ladies, one who promised to get back to me before the end of business day on the 18th February but didn't, and the other who responded with email today (19th Feb.) to say they will come back to me once they have 'clear feedback' about the parcel (I suppose 'clear feedback' from the Pick Point).

I have run out patience, waiting for my refund. Whatever shenanigans are happening with returned items at the Takealot Pickup Points is none of my business, I just want my refund processed and then they can deal with their internal issues.

Regards,

On the 15th February I made an order of two bags, a sling bag and a purse, tan in colour both, that was after the order of a number of hand bags. Yesterday evening 18/o/02/2021 I received 4 boxes with the bags and two bags I ordered last we not there, order no # [protected].I sent an email on Takealot.com there and then but up to now I haven't received response.I've beeb calling as well but answering machine just swallowed all my airtime.

Please help, my no is [protected], Ms B Pruscent

I purchased a hisense 55"tv online with takealot 22-10-20 and paid immediately via credit card. The tv was delivered and in working order. I started noticing issues with the tv in terms of it not switching on unless I switched off the full power supply and did a mini reset, whereby it would still take 10-20minutes before registering anything on the screen. This issue arose from around nov so approximately a month later. I was unfortunately working away on business and out of town for nearly 2months and upon my return notice the issue persisting. I immediately contacted takealot and submitted the return request online 28-12-20. I personally delivered the tv to the montague gardens warehouse in cape town and it was confirmed that there were no issues w.R. T tampering etc. Takealot accepted the tv and advised me that they would be submitting it to their teams for the necessary checks as to what could be wrong etc. All this detail I can provide proof of (order record; numerous email correspondence etc.) I received feedback via email from takealot that they could find no fault and that the tv was in working order. I challenged them on this and said that I never said the tv does not switch on but rather that it does not register anything on the screen unless I unpower and do a mini reset whereby it still takes 10-20 minutes before registering. This should never happen with a brand new device. I continued to follow up with takealot as hey had stated they would deliver the tv for me to check and if I was still not satisfied that I should re-submit the request for return/refund to the them, thereby starting the process over once again. Nearly a month went by (approx 3wks) with no further feedback from takealot despite my numerous emails and calls to them which were ignored and not returned! I had submitted numerous enquiries in requesting takealot technical/service department to provide me with a copy of the report indicating what they had checked and what was the feedback as to the tv's functioning and when the inspection was actually done - this request was completely ignored with no responses to date and no report provided to me. Terrible customer service continued! I had still not received my tv more than a month later! (in it being returned to me nor any feedback as to what the delay was since they had stated their policy for it to be returned to me within 5 days of receipt of the item) I then personally went back to the takealot montague gardens warehouse to personally make enquiries as to where my tv was and what was happening with the enquiry. I was sent from one agent to the next who simply said the tv was allocated to be dispatched to my home and I had to wait for it. Further time went on and again numerous emails and calls made from my side. I then went back to takealot warehouse in montague gardens again, and insisted on speaking to a manager or someone senior."bonamoses kalamba"then spoke to me and said he is the manager, after many delays in waiting for him to find out what is happening he came back to show me an email (and I had a witness with me on the day) that my tv had been delivered on the 5th of january 2021! I had a delivery of which I informed takealot that I did not place and had no idea from who it was, but a camping chair was delivered around the 4/5th of jan 2021. I have proof of having made the enquiry regarding this and was told it might have been a gift purchase from someone... And he looked at me bewildered as to what I was complaining about?!?! When I pointed out to him as to whether I look like a"bryan lawrence"since I am a female and my email on their records clearly show a very different address.. He seemed dumbstruck with himself... When I questioned him as to how my tv was delivered to a different individual and to date none of this had previously been shared with me despite my numerous enquiries and the time and efforts made to find out he simply stated there must have been a mix-up somewhere...! This was now into the 2nd month+! When I questioned how the tv was delivered to someone else yet my details reflect and the fact that no-one at takealot shared this information with me, and the fact that the individual had had use of my tv since early january 2021 and I have been without... He said he needed to check something and would come back in 20 minutes... He did this about 3/5 different times (please check the video footage from the takealot warehouse on the day - 20-01-21) I even contacted hisense sa service department to enquire about a technical report to issue to me as to what their report was regarding my tv since the manufacturer was hisense - I have email proof to provide on this as well. Unfortunately they informed me they could not assist without a job card number.. This was around 25-01-21.
To date still no tv and still no refund to me! I was contacted by phone and email by"niyaaz lodewyk"on 02-02-21 who is apparently a manager as well as"mariska mabee"on 05-02-21 from takealot who both confirmed that they will issue an escalation for my refund to be processed as a result of the matter since I had to give them the full rundown of this issue. To date once more, no resolution and now no-ne at takealot is responding to any of my emails or calls either! I have submitted a complaint with the cgso (nadimah) reference no. [protected] (acknowledgment of complaint noted 26-01-21) and I have subsequently followed up twice with the cgso as to an update and the feedback is that they have received no response from takealot..
I receive a delivery of a 28/32" ecco tv around late january 2021 and immediately sent this query to take a lot to gain advise them that I had not ordered this and not sure why this was delivered to me - I even sent them photo's of this on the same day while the courier guy was still present and informed him of the matter as well. He insisted that I had to take the package as they are not told what they are delivering and their policy is to not return items, but that the returns are handled through takealot who would have to get another individual/delivery service to collect the item as he would get into trouble for not delivering as that was his job?!) the tv was clearly a very old device, clearly used for some time, the lcd screen seemed cracked/damaged etc. I did not even bother to try and take it out the ox to use in any even as this was not my tv and a disgrace of takealot to think they could provide me with something of this poor standard as a substitute to make up for my new device purchased and paid for?!?!?!
I am going to lodge this matter with other complaints avenues as I am beyond irate as to how I as a customer have been treated and the fact that takealot has in fact defrauded me and further refuse to acknowledge me as a customer since they completely ignore my requests! Absolutely shocking customer service if any can be noted! Their incompetence is beyond me! I simply want my money back and never to have to deal with this provider ever again!

RE: takealot.com Re: [Returns] I have a returns question not listed here, can you help? ([protected])

Hi Carol

Hi

We still not have received the return - on the App it says concluded - kindly indicate when this will be delivered

From: Mpho Komako (Takealot.com) [mailto:tal-request-responder_[protected][protected]@takealot.zendesk.com]
Sent: Friday, January 29, 2021 11:54 AM
To: Jason Roberts
Subject: takealot.com Re: [Returns] What do I do if my item is faulty? ([protected])

2/16/21 - Mail sent

What is the latest or do I start going to social media etc. to speed things up
Is there someone senior I can speak to?
You guys have been giving us the run around for weeks now - first you delivered to your warehouse and said I signed for it? Not my signature. Then as the photos showed, we discovered it was delivered to your Hill fox depot.
Then I've been promised three times that it would be delivered the following day - which obviously never took place and still I don't have the item.
I certainly would like to speak to a manger (someone senior) and tell them how incompetent their staff are and what service you actually deliver.

I Recieved a free fashion coupon which I did not receive which is fine but I canceled the product twice through an agent over the phone and then still when they phoned to deliver it but behind my back they get my pensioner gran to sign and pay for a package she nor I can afford I think this is the most disturbing underhanded action you can do to a consumer and I am very disappointed I will not be using takealot again and will be sure to be letting everyone know this is how you do business