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Takealot Customer Service Phone, Email, Contacts

Takealot
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1.0 820 Reviews

Takealot Complaints Summary

8 Resolved
810 Unresolved
Our verdict: If considering services from Takealot with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Takealot reviews & complaints 820

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Newest Takealot reviews & complaints

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F
3:55 am EST

Takealot service

After this first experience of placing an order, it being sent to the incorrect depo to it being sent to the correct one, missing the delivery date by 2 days, being refused the opportunity to speak to a manager via the call centre on 2 occasions, to having to explain to my son whose 4th birthday the order was for...

I will never do online shopping with take alot ever again. Thank you for the crappiest online shopping experience ever!

Kudos to takealot for just taking...

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R
7:15 am EST
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Takealot Luminox Mens Watch #4605848

Round about March last year, my wife spotted the above watch on Takealot.com at a reasonable price.
She decided to buy it there and then for my birthday, which was however only in October.
Subsequently on the 25th of October, she gave me the watch as a present.
I was quite disappointed to see that the watch was not working or ticking erratically, which I took to be a weak battery.
I took the watch to our local jeweller to replace the battery and this is when the real disappointment set in.
It appears that the watch is a dud. Even with a new battery, the watch ticked a bit, stopped, jerked a bit and that's it.
What is very concerning is that when the crown is screwed back in to lock it, the minute hand moves at least 4 minutes back which means that the time will never be correct.
I subsequently took the watch to Cajees and the watchmaker confirmed that the mechanism was faulty as even after he replaced the battery with one of his, it ran the battery down in a matter of a minute!
I have never even had this watch on my wrist! We asked to return the watch, but because it was past 6 months since purchase, it had to be submitted for repairs.
This watch has been floating around at Takealot / the agent / seller whoever since 22 Novenber 2017! We have been informed that the watch was being repaired, then it was repaired, then it was back in the warehouse, then it was being repaired and so on! Shockingly, last week Takealot had the audacity to return some crummy watch that we have never purchased, not even in a decent box but in a cheap plastic bag and expected us to accept this shoddy service!
This is nothing more than an absolute scam in my opinion! As at my last email to Takealot, I either want the watch returned by CoB today in full working order or a full refund!

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3:32 am EST
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Takealot faulty item, delivery and promo code

Initially, I'd ordered a watch for my fiance as a Christmas Gift, the Item was delivered and broken, I then logged an exchange. The Item was collected and then returned back to the warehouse. I've been waiting for the Item, no confirmation of delivery of the watch. I then ordered a pack of nappies for my son with the remaining credits I had, not knowing that TakeAlot has just gone ahead and credited my account for the returned watch, as to my knowledge, I didn't ask for money/credits back. I asked for an exchange, so waited in good faith for an email about dispatch of the replacement. I did not monitor the credits avail, but knew I'd had enough to purchase the nappies. I then called and was advised by a very unhelpful colleague that Id used some of the money for the nappies and their process is their process - No customer service given whatsoever, not even an attempt. I then escalated my complaint and asked for a manager, Ruth advised that the manager will give me a call back on Sat, (which was the next day)as my complaint is hierarchy and needs attention - No call. On Monday I received a very ridiculous email, not even an apology that the manager didn't call me as promised. Just another negative response, that, we are unable to help you, as some of the credits were used already ( Not understanding my point) ... I left it as that!

I then took time out and decided to reattempt this order and add the credits to a brand new watch - (A month after Christmas).. I ordered the Item and noticed that the credits weren't applied, as I had initially added it, I received confirmation that the order has been placed and the amount of money that will be collected upon delivery.. Directly after this, I sent TakeAlot an email, to advise them that I would like to add my credits. I spoke to Sihle, she advised that she will sort this for me and that I should just let her know when the Item has been shipped, so that she can communicate Internally about the amt I would need to pay, less my credits. I didn't need to do this, as she had already emailed me to advise that all is in order and I will only pay a R 103 difference. I ended up paying the full amt including delivery of R289!

My Item was delivered today, and I literally had to fork out the extra cash as my credits were NOT deducted.

Takealot has just left me extremely disappointed!

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M
3:08 am EST

Takealot reschedule collection date and time (refund)

RRN-FC53-5CA4
ORDER #[protected]

We ordered a Perpetual Magnetic Year Planner through your website. The board got damaged during transit and we requested a return.
We received an sms on number [protected] that collection was scheduled for 29 January 2018 (yesterday) at 5pm. No-one pitched.
Please contact me on [protected] to reschedule a new collection date and time. Our address is Plasson SA Pty Ltd, Unit 6, The Warehouse, c/o Deodar Street and Constantia Street, Pomona, 1690.
Regards, Maninda

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8:26 am EST

Takealot tv and audio

Hi my name is Phallang Mphomeli, my order was #[protected] and delivered today bt the strange thing is i ordered three items but i only received one.I wasnt there to sign for the package someone did i think thats where the confusion started.Please inform your courier service what has happened or maybe the mistake was yours at the first place.Please assist because im nt satisfied at all.
Phallang

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1:33 am EST
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Takealot defective product still not collected and exchanged

I purchased a Chelino High chair for my baby on 06/12/2018. We didn't open and use it yet as the baby was still too small, but purchased it so long as it was on special. On the evening of 16/01/2018 we opened it to assemble it, put the parts for the booster seat is incorrect and does not fit on the table. I arranged collection there and then and immediately received an sms that collection will be on 18/01/2018. This day came and went and no collection was done. Then I phoned yesterday morning (22/01/2018) to hear when collection will be. The lady first of all told me that the waybill says the customer was not available for collection on 16/01/2018 and it was rescheduled for 22/01/2018. What nonsense! I only arranged the collection on the evening of 16/01/2018 so yes, the customer was indeed not available for collection. She then promised me that collection would be 22/01/2018. At about 16:45 no collection was done as yet. I then phoned again and the lady who I then spoke to said she will contact the collection team and will either then phone me or send me a mail. No mail was send and no phone call was made AND STILL NO COLLECTION! When is this going to be collected and when am I going to receive a new high chair? This is absolutely pathetic service and I am really getting very annoyed and would rather not order from TakeAlot again. I get a defective product and then they are so absolutely useless in replacing it.

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1:07 am EST
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Takealot barney 27 inch plush teddy

Bought the teddy because it says 27 inch, teddy is far from 27 inches and is smaller than my hand. It arrived when expected but didn't not reach my expectations at all. Very disappointed! 27 inch is roughly 68 cm and this teddy was barely even 30 cm. I couldn't even send it back as their birthday was that same day and they had already seen the Barney's!

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6:31 am EST

Takealot delay on order

I was informed that I would receive the delivery of my order by Thursday the 18th of Jan.
When I checked up on my order they claim now that it will only be here by the 23 because you are waiting on supplier, when the order was placed now where did it indicate that it was out of stock. Please advise to as why this is and why wasn't I notified on the status of this order.

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8:23 am EST
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Takealot two dvds. promised to be delivered by 11 january before 5pm. no sign of it yet

Capitec bank
Port Alfred

NICKY

I am on leave but I asked a friend/ colleague to sign for me. She says nothing had been delivered. Please tell me why. This is despicable service from your side. Please assist. I want it delivered before 5pm before the branch closes its doors. Make it happen. Please give me a phone number so I can contact you. I paid for it.I can draw a statement and give the invoice as proof.

Nicky

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4:03 am EST
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Takealot delivered at wrong address!!!

Hi
Ek is baie teleurgesteld vanmore, ek het n pakkie bestel en toe is dit by 15 secondstreet afgelewer by n company genaamd Gritleys, en my adres op die box is 20 Second street, ek voel net onvanpas, want as die dame van Gritleys nie my geskakel het nie was my pakkie vermis, en wie het geteken vir die pakkie?..Mens vra mos jy soek n sekere person en of die person daar werk!Sorteer dit asb met julle Vervoer mense uit asap.Anders kan julle van my vergeet om weer iets te bestel.Mev.L.LUBBE het geteken vir die pakkie..Ek is ontevrede met die diens van fedex!

Baie dankie

Christine Bezuidenhout
20 Second street
Industriel Area
Welkom
9465

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7:11 am EST
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Takealot order #[protected]

Initially an order was placed on the 22nd of December for Collection from the Montague office - However last week we called in to ask them to kindly have it delivered to the house instead. We were told that it wouldnt be a problem and that it would be delivered by Monday (8th) to date nothing has been received.
We called in today, only to find out that the have a high volume of parcels and cannot deliver the item - even though we were promised delivery the most that they can do is take down the name of the staff member to promised this and just retrain them!

Up until this point there has never been an issue with Takealot - but after this, i will be sure never to make use of their services again and i will definitely be spreading the word of this terrible customer care. Really unhappy with this level of service received, especially after being told that they will deliver this item for me!

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C
5:41 pm EST

Takealot [protected]

I must confess this is the first time im completely unhappy with take a lot.
After i completed my order the wallet which was a birthday gift got canceled (not by me). Thankfully i noticed when i checked my order number.
Because the delivery man did not get the memo. And insisted i pay him for the missing item even after we have established the item was not there.
I had to find a phone number for your customer services, which surpringly is not readily provided, so that someone from your company could convince your delivery man that the bill does not make sense.

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4:59 am EST
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Takealot returns and refund

I requested a return and refund on the 25th December 2017 for my order for the value of R490 which was a digital kitchen scale. I was advised via the Takealot system that the collection would be scheduled for the 27th December 2017, there was still no show for the collection, then I was told that Takealot would collect on the 29th December 2017! Still no show by TAKEALOT! I am extremely annoyed now. I want this item returned and my money back NOW. I am being told that they have scheduled for collection for today the 9th January 2018, because Takealot was unable to collect so you cancelled my collection. I want this to escalated cos TAKEALOT are blatantly lying as I have been waiting patiently on both these days for them to come and collect, and there was no show by TAKEALOT! Also how can they collect when they never send a sms to say what courier company will be coming with their details? Takealot sent me a sms when delivering that was proof that it was scheduled with a courier company to delivery to me. TAKEALOT ARE BLATANTLY LYING. PLEASE I JUST WANT THEM TO RECTIFY THEY NEGLIGENCE AS I WANT MY ORDER REFUNDED RETURNED AND MY MONIES BACK AS SOON AS POSSIBLE. I HAVE NOW WAITED 3 WEEKS AND THEY ARE DELAYING THIS.

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1:10 am EST

Takealot order #55404376ordered 3 jan 2018 paid 3 jan 2018 cancelled

Good Day,

On the 3rd Of Jan I ordered and paid for Murach's PHP and MySQL (2nd Edition) - A text book I need for my course through UNISA.
Today I checked and the order has been cancelled and I have a credit with Take a Lot. Can you please advise why my order was cancelled?
I am urgently waiting for this textbook so I can get started with my academic year.
I also ordered it early to ensure it does not run out of stock.

Please urgently advise why this was cancelled and how you are going to correct this issue.

Kind Regards,
Wendy

[protected]@gmail.com
[protected]

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H
Happy&Shopper
, US
Jan 09, 2018 1:51 am EST

Takelot is very unreliable - next time try going to the the actual book shop (physical) for textbooks or choose other alternatives. They suck. I've gone through the same problem with Christmas presents

ComplaintsBoard
S
12:08 pm EST

Takealot returns

I have been trying since the 4th of December to have an item returned to your warehouses with no luck, despite having 4 scheduled collection dates confirmed. According to your client service department your couriers have advised that I was unavailable (I would suggest you ask them for a call log confirming they tried to contact me because I can confirm that they didn't). The following reference numbers refer: -
RRN-8e0f-f761
RRN-747d-9971
4353137
4303191
4521187
and I've dealt with the following individuals: -
Jason Horn
Mansoor Goolam
Shannon Lee van Diemen
Elaine Williams
Kelly Divine
Elzita Vlotman

Regards
Sandi Smit
[protected]

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8:58 am EST
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Takealot delivery

My order (#[protected] Ordered 22 Dec 2017) has not been delivered to date. Takealot sends has schedule the delivery for my order twice and i was at home waiting for it and received and sms saying "Delivery reschedule as recipient unavailable". I called Takealot twice directly after receiving the sms and they took my number(which they have already from my account) and advice the driver will call me upon delivery which has not happened.

I am very disappointed in the service.

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6:36 am EST
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Takealot customer service

In December 2017 I placed an order of an item and this was delivered to incorrect address. This was my fault. FedEx was the courier company. I was able to get in touch with them and request that they deliver my shipment to the correct address. I got the shipment the next day.
BRAVO for FedEx!
Before order 5530962 was delivered I correct my home address on your system so that this order could be delivered to the correct address.

Date of delivery I got a sms stating that the delivery was going out to the incorrect address. I got in touch with Takealot and spoke to Jamie-Leigh Hoffman. I explained what the problem was and requested that the delivery please be send to correct address.

Takelot reverted to me informing me that the address change could not be effected. I contacted the call centre again and spoke to "Bonnie". I was told that she could not do anything about the address change. I was told that the order needed to be cancelled and that I should re-order the whole order. I explained that one of the items that I ordered that was no longer available online.

Keep in mind, I rectified the delivery address prior to shipment.

I requested to speak to a supervisor and was placed on hold. When the call agent came back I was told that there was no managers or supervisors available. I insisted to speak to someone in a managerial capacity. I was eventually transferred to "Sipho".
I explained the situation to her (again) and she indicated that she would see if she can assist.

My complaint:
1. Shipment going out to incorrect address after I change and updated the address.
2. Call centre agent not able to assist or unwilling to escalate the matter after I requested it to be

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2:02 am EST
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Takealot customer service incompetence

I am having one of the worst experience with an online company - ever.

25 Dec 17, Casio Keyboard that I purchased on 27 Nov 17 was faulty. Order number: [protected]. Return number: RRN-94c1-dfd2

1st collection scheduled for 27 Dec - Driver arrived Late - with scooter (too small for item) - I understood, but think it is an error on the system. Driver should know the size of the package.

2nd collection scheduled for 28 Dec - arrived with bike (again)

3rd collection scheduled and confirmed on email by Calvin Mogotlane - courier did not show

4th collection scheduled and confirmed on email and telephone by Lestine Arendse - courier did not show

I have dealt with: Ashley Nagel, Calvin Mogotlane, Nathan Lawrence, Lestine Arendse and latest: Elzita Vlotman

Amount of emails going to and forth: 24 - complaining about the same thing over and over again.

No one seems to help. No one takes this issue in their own hand and deal with it! I have been waiting at home for 4 days to accommodate takealot error - not wanting to even go to the shops for in case they show and then pass the buck that I was not home.

...and this issue is still ongoing with ME needing to contact THEM again.

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12:11 am EST
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Takealot no service

Not sure how many times I have to ask the same thing.
Had 3 delivery queries. Not sure what the other order number was it is at work but some confirmed that they can see nothing was done on a order of Sept for R99 on a different profile.
As per attached order numbers, I ONLY received the growing table. I asked for a refund numerous times. The order should be looked for from Skynet. As stated NUMEROUS times as well it was Christmas gifts and had to buy other gifts. How long can it take to sort this out?
On the order number with the diary. It was late. My mom left for spain on 27 Dec to visit my sister and that was a gift for her so obviously late. I have send back the parcel already.

Carien
[protected]

Some names I have spoken with:

Sizeka Mayekiso
Lee Quickfall
Gamza Hoosain

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9:51 am EST
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Takealot no customer service/ delivery

Ordered an Xbox one X for my son. Delivery 24 Dec.
Delivery phoned me 14:26 to confirm delivery. Waited the whole afternoon just to find out my parcel got LOST.. No Christmas present dor my son. Phoned them on 26 Dec just to receive emty promises to be phoned back. Made 26 phone calls on 27 Dec with a lot more empty promises. After using some bad language, parcel was found and scheduled for delivery before 17:00. Received sms at 13:47 saying delivery will be before 8 Jan at 15:00. Got in my car, drived to Hatfield and collected my parcel self, after management told us to be upset will get us no were... Takealot will never het a order from me again

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Takealot In-depth Review

Website Design and User Experience: Takealot's website design is clean and user-friendly, making it easy to navigate and find products. The search bar is prominently displayed, and the layout is intuitive, allowing for a seamless browsing experience.

Product Range and Availability: Takealot offers an extensive range of products across various categories, ensuring that customers can find what they need. The website provides real-time stock availability, reducing the chances of disappointment when placing an order.

Pricing and Discounts: Takealot offers competitive pricing and frequent discounts, making it a cost-effective option for online shopping. The website also features a "Deals" section, where customers can find discounted products and special offers.

Delivery and Shipping: Takealot provides reliable and efficient delivery services. Orders are delivered promptly, and customers can track their packages in real-time. The website also offers multiple delivery options, including door-to-door delivery and collection points.

Customer Service and Support: Takealot's customer service is responsive and helpful. The website features a comprehensive FAQ section, and customers can easily contact the support team via phone or email. The support team is knowledgeable and strives to resolve any issues promptly.

Return and Refund Policy: Takealot has a fair and transparent return and refund policy. Customers can return products within a specified period and receive a refund or exchange. The process is straightforward, and the website provides clear instructions on how to initiate a return.

Payment Options and Security: Takealot offers a variety of secure payment options, including credit/debit cards, EFT, and PayFlex. The website ensures the safety of customers' personal and financial information through encryption and secure payment gateways.

Customer Reviews and Ratings: Takealot features customer reviews and ratings for products, allowing shoppers to make informed decisions. The reviews are genuine and provide valuable insights into the quality and performance of the products.

Loyalty Program and Rewards: Takealot offers a loyalty program called "Xtra Savings," where customers can earn rewards and enjoy exclusive benefits. The program provides discounts, early access to sales, and personalized recommendations based on shopping history.

Mobile App Experience: Takealot's mobile app provides a seamless shopping experience on the go. The app is user-friendly, fast, and offers all the features available on the website. It allows customers to browse, purchase, and track orders conveniently from their mobile devices.

Overall Shopping Experience: Takealot provides an overall excellent shopping experience. The website's design, product range, competitive pricing, reliable delivery, and responsive customer service contribute to a satisfying online shopping experience.

Competitor Comparison: Takealot stands out among its competitors with its extensive product range, competitive pricing, and reliable delivery services. While other online retailers may offer similar features, Takealot's overall package sets it apart in terms of convenience and customer satisfaction.

Social Media Presence and Engagement: Takealot maintains an active presence on social media platforms, engaging with customers through regular updates, promotions, and contests. The brand's social media accounts provide a platform for customers to interact, share feedback, and stay informed about the latest deals and products.

Corporate Social Responsibility Initiatives: Takealot demonstrates a commitment to corporate social responsibility through various initiatives. The company supports local communities, environmental sustainability, and charitable causes, making it a socially conscious choice for customers.

Accessibility and Inclusivity Measures: Takealot strives to ensure accessibility and inclusivity for all customers. The website is designed to be accessible to individuals with disabilities, and the company actively promotes diversity and inclusion in its workforce and business practices.

How to file a complaint about Takealot?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint submission form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Takealot. Make it specific and clear, such as "Delayed Delivery by Takealot" or "Incorrect Item Received from Takealot".

4. Detailing the experience: Provide a detailed account of your experience with Takealot. Mention key areas such as customer service interactions, product quality, delivery issues, or any discrepancies in billing or charges. Include specific details about transactions, such as order numbers, dates, and item descriptions. Clearly describe the nature of the issue, including any steps you took to resolve it with Takealot and the company's response or lack thereof. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or disappointment.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue with Takealot. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click on the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep track of any updates or responses to your complaint by regularly checking your account on ComplaintsBoard.com. Engage with any follow-ups or requests for additional information to help resolve your complaint with Takealot.

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Contact Takealot customer service

Phone number

+27 87 362 8000

Website

www.takealot.com

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