CB Banks Synchrony Bank Do not want to apply payment to dead mother's account

Synchrony Bank review: Do not want to apply payment to dead mother's account

BOB12456465465 of US

Jun 18, 2025 9:24 am EDT

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I sent in payment for my deceased mother's account, and it has not posted to the account almost 4 years later! 4 YEARS. When I asked why, they told me I had not written the account or social security number on the money order. I told them, but her name is on the check. They should be able to look it up by name &/or address. They said there are millions of accounts and many common names, so it will take a while to post. Her name is not common, and it has been 4 years. The very least a company can do is post payment to the account, tell people to add the SSN and/or account #. Excuses don't cut it.

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Synchrony Bank phone numbers

+1 (866) 419-4096
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CareCredit

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CareCredit, Open An Account

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Savings Products

+1 (800) 333-1082
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Small-Medium Sized Businesses

+1 (866) 838-0655
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Healthcare Providers

+1 (800) 300-3046
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Healthcare Providers, Prospective Partners

+1 (855) 875-1850
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Digital Help Desk

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Synchrony Bank emails

nationalsales@syf.com

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Confidence score: 100%

Support

nicole.ward@synchrony.com

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Confidence score: 98%

Synchrony Bank address

950 Forrer Blvd, Dayton, Ohio, 45420, United States

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