I sent in payment for my deceased mother's account, and it has not posted to the account almost 4 years later! 4 YEARS. When I asked why, they told me I had not written the account or social security number on the money order. I told them, but her name is on the check. They should be able to look it up by name &/or address. They said there are millions of accounts and many common names, so it will take a while to post. Her name is not common, and it has been 4 years. The very least a company can do is post payment to the account, tell people to add the SSN and/or account #. Excuses don't cut it.