March 28, 2019 my bank acct showed two unauthorized, unexpected charges to my credit card: (1) 59.00 for "tme*86755x*rollingstn - 866-449-8742ny and (2) 42.00 for
Tme*1s37w5*marthastewart - [protected]. Apparently for a rolling stone magazine subscription and a martha stewart magazine subscription. I never requested nor authorized these subscriptions. I never received information from this or any company informing or requesting subscription information for these products>
In a previous yr i'd been contacted for a trial subscription for the 2 magazines at 2.00/1 yr, to which I had agreed. I had not been contacted for renewing these subscriptions, which I did not wish to renew. I called [protected] on 3/28/19, requesting to cancel both subscriptions, as I did not want them, and had not authorized charges to my credit card! I spoke first to an automated phone service, which stated it was canceling the subscriptions and refunding my money. I called right back a second time to verify (I thought) and spoke w/a live person, apparently from overseas, and was told the magazines were cancelled and I would be given a full refund. I was given the following reference number: rolling stone & martha stewart mags ref # [protected]. The second time I called back, speaking to a live person (who was overseas in india or philippines), to verify the cancellations/refunds, I was given the reference #: [protected]. On 3/29/2019, I checked my credit card account, and found that I had not been given a full refund, but instead was charged 9.83 (partial refund of only 49.17) for rolling stone magazine; and charged 8.40 (partial refund of only 33.60) for martha stewart magazine. I did not authorize a subscription to either magazine, and did not authorize these charges to my credit card! I need to have the full refund on both those unauthorized subscriptions! Synapse group inc/tme magazine customer service owe me 9.83 + 8.40= 18.23 back to my credit card account. I made it very clear that in order for me to ever consider subscribing to any of these publications, I would need to receive prior notification/request; this did not occur. I did not want to receive these subscriptions — and especially not at those prices.