Swiss International Air Lines review: Compensation for a cancelled flight

1. My flight from Zurich to London was cancelled due to the issue with UK on the 28 August 2023 (Monday). I was travelling with my husband.

2. At the airport I was advised to book a hotel up to 3 stars and wait for the next available flight.

3. The next available flight was on Wednesday which Swiss booked us on.

4. I booked a 3 star hotel for two nights in Zurich near a tram which goes to the airport.

5. I keep all the receipts in accordance with the instructions.

6. I submitted my claim and I was told that Swiss will only return €250 per person.

7. I contested this outcome because I followed all the directions that I was given by Swiss representatives and none of the mentioned the €250 limit.

8. Since Swiss has been very dismissive and non-responsive. I am still waiting for them to come back to me following my escalation. In the meantime, I am out of pocket for £800.

9. I was informed by Swiss that they are not able to provide me with guidance on how to make an external complaint to the relevant authorities.