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Planned a family get together about 6 months early for this hotel... Booked online 4 king bed, lakefront, jacuzzi rooms... Have confirmations of the reservation. I called super 8 mackinaw city the day prior to arrival with was august 14, 2014.
The desk confirmed my reservation again.
We drove 4 hours to get there and when we went to check in... We were told they did not have the 4 rooms available and we would have to take 2 of the rooms with queen beds and no jacuzzi in them... I was very upset and was told at this time that for future reference they do not even have 4 king, lakefront, jacuzzi rooms but they will allow you to book the reservation anyway and you will not find out until you get there to check in.
The owners are aware of this I was told but still allow it. I think that is complete false advertisment. We were very dissappointed and I was very upset...
The two rooms we had to take in place of our king lakefront jacuzzi rooms were not real nice rooms at all... I would not recommend this hotel at all... There are much nicer ones for comparable prices.
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Not to promote this site but for the reason you mentioned I use a free service tripadvisor.com to get real reviews of accommodation's for a particular area. Sorry to hear of your experience better luck next time!
Super 8 in searcy, ar horrible desk service and owner. 2 women wanting to argue about lies. Wanted to charge me $300 for smoking. I didn’t didn’t did not! They saw me walking outside to smoke. I could see why they lie trying to screw over customers bc you can doesn’t mean you should! Get that blonde out of there, I can guarantee you she’s lost y’all business many times before. The owner wasn’t as bad but still should believe her customers first. I don’t go out of my way to complain, I couldn’t help it you whoever needs to know now!
Don’t find another hotel! Don’t rent from super 8 in searcy,ar. Don’t is my advice. Wasting your hard earned money for horrible customer service. Worst I’ve ever dealt with from any business or establishment honestly!