Super 8 reviews and complaints 1
View all 572 complaintsSuper 8 - rooms were nasty, even found meth pipe!
Oh my goodness... I traveled a very long way making these reservation a week in advance. Looking on the internet at the rooms the advertise I assure you it was not what the picture showed.. I arrived about to urinate all over myself and was rudely told... We have no bathrooms for customers. My card was denied on thanksgiving day but worked fine elsewhere! I had to pay cash as I was almost certain there would not be anywhere else. For three disabled people they tried to put both rooms up stairs. When requested downstairs it was a complete hassle. So they put us at the very end, so that when the doors close at night we have to walk around just to get in. The rooms smelled awful! They where filthy... As in sticky floors both carpet and bathroom. The walls where caked with slugged of some sort... Even a fecal anus imprint on wall next to bed. The shower ceiling was caving in. Soap # caked so that you could carve it away... Too much to write a large bar protruding from bottom of bed. And as we were checking out and packing out stuff... Making the bed so to speak... We find a glass meth pipe used and wrapped in a washcloth laying beside the bed under the bedspread... Again wow! The everything was just dirty. I was charged for pillows.. Wow! So as I settled in late when I returned from the turkey day meal... The beds smelled of urine. It was way after midnight when I finely dosed off... Then the dog down the way serenaded to whole hall. Getting secure wifi was a hassle to get password. Tv channels where saying one thing and playing something local. Everything was awful. I wrote three pages complianing... Manager refused to come down. No refund and refused to give my $20.00 back for the pillows and the letter... I got the twenty back finally and left with no letter... As he refused that as well to give back. Really I found a meth pipe in my room and everything above and got no refund... I have pictures and willing to produce to any who feel they can help me.
The complaint has been investigated and resolved to the customer’s satisfaction.
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I stayed at this hotel for 3 nights (8/6 thru 8/9) with my wife and two children and was VERY disappointed in the overall experience. The hotel lobby was downright filthy, the lobby floor looked like it hadn’t been scrubbed in weeks and the tables provided for eating breakfast at were never wiped. I noticed a stain on the one table the first morning that remained there for the next two mornings as well. The rooms were no better with absolutely filthy carpet. At one point I dropped some water on the floor and used a white bath towel to dry it up and the towel turned almost completely black after only 2 swipes across the carpet. My wife also noticed the dirty condition of the carpet after taking a shower and walking across the floor barefoot only to find the bottom of her feet to be visibly black from the carpet. The bathroom was not in any better condition, the wallpaper was peeling from the walls and the tub and shower curtain did not appear very clean at all.
The service was not satisfactory either. On Saturday our room was cleaned while we were out and fresh towels and washcloths were left, but they did not take the dirty washcloths that were left in a pile in the tub. I left them along with Saturday’s pile right in the middle of the bathroom floor Sunday morning when we left and they were finally taken. The sheets were changed on both beds, but one of the two beds was not made for some reason either day.
When we went to breakfast on Saturday morning my children wanted orange juice, but the machine was out. We asked the desk clerk if he could refill it but were told that he was out and that the shipment hadn’t arrived Friday but he was hoping to have it that day. The same thing applied for the next two days (Sunday and Monday), the orange juice never arrived. I find it hard to believe no orange juice could be found for 4 straight days.
And a side note, the "free" wireless internet had almost no signal in our room. It dropped on and off the entire stay and was very slow when I actually did get connected.
I was expecting a decent stay based on the AAA recommendation, but overall I was very dissatisfied with the stay at this hotel. The cleanliness and poor service made it a very unpleasant experience leaving me with a very poor image of Super8 and making it very unlikely that I will stay at one in the future.
on the evening of june 12 2010 my wife and i were gouged on the rate of a room at super8 in long prairie minnesota. we were charged $98.91 when the charge should have been $76.93. i thought it was high for the location as they did not offer any perks like a swim pool exercise room or a decent cont. breakfast outside coffe and a slice of toast
I received an email from corporate apologizing and saying they received my email and forwarded it on to the general manager of the hotel who should reply to me by August 17th.
I sent them one before posting here.
no i did not the room was part of a block of rooms reserved for people attending awedding in a small town of which i used my credit card to make sure i had it. i have rented rooms in many other parts of the country, asi am a choice hotels gold elite member and feel the charge was out of line. in fact when i checked the price of particular room on super8 website i found i was ripped off.