Sunwing Travel Group
reviews and complaints

This resort is not up to standard, unsatisfactory.

-I requested something be done in the room for 34th wedding Anniversary, we were told by guest relations that something would be done - not done until the next afternoon after our anniversary.

-Told on multiple days at the pool & beach bars that NO Red Stripe Beer available.

-No face or hands towels when room cleaned told we had to wait for laundry, didn’t get any for 5 days straight.

-Bed made several days without pillow cases on pillows. Not very sanitary.

-Poor variety of food choics in Buffet and cold on several occasions.

-Fish placed right next to pork chop and or beef or other side dishes instead of set aside in its own area.

- Two beers in fridge when we arrived, called for more and did not receive more for two days.

-Ask front desk to have someone clean our room @ 2pm and room still not do @ 8pm.

- Stop at front desk for change 3 different days and was turned away, told no money available.

-Ask for bottled water and we’re told none available at the time.

-Food in Buffet was cold at every meal, including breakfast.

-Staff very nonchalant, spoke with supervisors on different occasions with no results.

-Several morning breakfast without coffee or service.

-Promises from staff that issues would be resolved, never happened.

-Only 1 elevator worked in our bldg. Escalator broke a few times.

We paid well over $4k for a ten day stay and we feel like we were cheated, did not receive the level of service expected. We were not asking for extras just the basics and did not receive it.

Hello. Three days since we returned from St. Lucia resort Royalton. We are a couple from the suburbs of Toronto and decided to celebrate my wife's birthday. So we booked the most expensive room in this resort. The presidential suite for two weeks. The first week passed without problems. But the second one was a big stress for us. One of the guest managers, his name is Victor, decided for himself why the hotel earns a lot of money and he earns too little. And so the scheme how to earn on us has been thought up. At the buffet, one of the most intelligent waitresses decided to take action and implement a plan to take money from us. She approached, allegedly accidentally touched my hat, which I held in my hands and began to yell loudly do not touch me and began to cry. Great one-man theatre. Three days later, the manager Viktor showed up at our presidential suite. He put some form of application on the table and said that I should write an explanatory note about the incident that happened in the buffet. He said that I hurt the girl's hand. He told me to bring an explanatory note to his office and, accordingly, money to solve the problem. I said well, as soon as I fill it in, I will immediately bring it in. Of course, I did not fill out any form and I did not give any money to anyone. But the mood was spoiled and we lived almost the whole week under pressure and in a lot of stress and only prayed to leave this resort as soon as possible.

We checked in 24 hours ago to this hotel to get a room that wasn’t cleaned. When we first arrived at the hotel their were two employees in the room and took a piece of the closet with them as it was broken. They left quickly so I assumed they finished cleaning the room or checking it was already cleaned. As per Covid regulations u want to leave a room 24hours before allowing another person to occupy the room but then we get a knock at the door the next morning by a man who just changed rooms from ours and asked if his clothes were still there. We checked the closet and such but no clothes then my boyfriend and I go out for the day to find 4 security people at our room asking to search it when we were tired. We said we already told the person there was no clothing and people came to clean. Well we got into our room and decided to give a another check and then we finally find the missing clothes in a drawer by the TV. We were shocked we call the front desk to come get the items and switch us rooms as people keep coming to our room. They kept us waiting 2 hours while staff kept coming by and we had to repeat the story.

We were upset as our room had not been cleaned they just made the bed and added new towels which meant old sheets, and broken closet with a rusty safe, And security harassing us over items we were unaware of. Then previous customers who stayed in the room kept coming by. And after all of this they move us rooms across the hall. No upgrade and no incentive or anything. They could’ve given us free wifi or offered an upgraded room as we had to wait in our old room completely missing our dinner reservations.

Do not stay here! I highly recommend blue grand hotel or crown but definitely not this place!

Hello , I would like to start this email first off letting you all know that my engagement night was completely ruined . I booked a package deal with Costco on august 30,2022 . Confirmation number #C406861977. I was coming to Jamaica to get engaged . My fiancé lives in Jamaica . When I booked my package i booked it only for me because I did not want to be charged for 2 flights since my fiancée already lives in Jamaica . However on the booking for the room in the remarks I did let them know to “add Sheldon Jackson as a guest on the reservation”. Before I came I called to make sure he was on the reservation the Representative said when you get there let them know you would like to add him on to the reservation and they will add him on no problem . I said ok no worries have a great day . I arrived to the hotel Royalton white sands on [protected] . Me and my fiancée tried to check in . They said the reservation is for only one person I explained to them that when i originally booked I asked to have him added as a guest a also I called to make sure he was added and they said once I came that hotel would add him on no problem . She said well your fiancée is not on here . He cannot go to the room with you and to add him on at this time we would need $630 usd for him to stay with you for the 5 nights . I showed her the booking with Costco she said well we aren’t able to see that in our system so he has to leave or you have to pay the $630 . I explained to her that I was never notified I would have to pay anything extra and that I didn’t have any extra money because I wasn’t aware I would need it. They told me he couldn’t stay here at the hotel with me on our engagement night . Just imagine how humiliated, upset , and overwhelmed I was at this point . This was my first time being out the country . I’m far away from home where I know nobody all alone . I paid my hard earned money to come out here to stay at this resort for them to tell me I had to stay the 5 nights in a hotel I paid for by myself on my engagement night . the front desk told me to call Costco and have them add him on and everything would be ok . I called Costco I was on the phone with them for 1 hour 40 minutes trying to have them add my fiancée to the reservation all and all they told me they couldn’t add me told me if I would have called the day before they could have added him I explained that I put it on the reservation remarks to add him the representative said nobody reads that you should have called . I explained I did call and what that representative told me I shouldn’t have a problem adding him on . After a long day of photo shoots being on a plan for 9 hours having an engagement party I come to a hotel where they’re telling me I have to stay by myself . They literally harassed me . me and my fiancé came to the room to try to call family members to get the $630 to pay the hotel so we could stay . We than here banging on the door . Than the door opens . We had a chain on the door so I’m like excuse me who is it . I unlock the chain it’s security screaming in my face telling me to have my fiancé come out the room and leave the hotel I tried to explain to

Them there was some type of mix up and we where figuring it out they threated me and literally stood in front of the doorway and wouldn’t leave . They screamed and yelled at us . Im too far away from home to be alone I don’t know these people or what they are capable of doing so I told me fiancée not to leave me . I kept asking the security to call the police and they wouldn’t they just kept harassing us embarrassed us humiliated us and threatened to put there hands on us once I started recording them . The biggest day of my life turned out to be my worst nightmare . I will attach videos and pictures due to this incident. Every thing was ruined down to the makeup I was wearing from crying so much . I ended up getting a friend to send money so my fiancée could stay at the room with me I will and need to be compensated completely for this issue not only was my trip completely ruined I had the worst night of my life . The Costco representative wasn’t helpful at all . It wasn’t my error at all no fault of mines . I than asked the front desk to refund my money so I could pay for a hotel where me and my fiancé could stay together they stated I would need to receive a refund from Costco because that’s who I booked it with . At this time it’s almost midnight in Jamaica everything is closed . There was no way I was leaving not having anywhere to go or knowing if I would get my money back or not . no one had human compassion or no one even cared .This has been the worst trip of my life . I’m not to sure if you could reach out to me regarding this matter or email me back but I’m looking forward to a response in the next up coming days . . Thank you for your time .

I booked my departure and arrival ticket with Sunwing Airline,

Booking number :[protected]

From Toronto to Cuncun

Fight number WG515

Depature day Thursday 19 August

From Cuncun to toronto

Flight number WG516

Arrival day 26 August

I booked 4 tickets for myself, my wife, my son(10 years old) and my daughter (6years old).

My departure flight was delayed more than 3 hours, it was such a bad experience I have ever had in my life, especially when someone is traveling with 2 kids. Kids were tired and hungry we didn't get vegetarian food options at airport for my kids, literally they were crying. I asked the service desk of airline they were not sure then flight will departure from airport, nobody made any announcement about flight delayed and nobody was giving exact answers.

I had to go back to work next day because of delayed flight my whole schedule was messed up.

I need my money back or and compensation for bad service and experience with your airline.

By email address is sukhjinder.[protected]@gmail.com

Thank you.

Flight: wg684

Date of travel: 08/29/2022

Name: Bria Williams

Destination: Varadero

Our flight was delayed due to being short staffed.

We missed out on the first evening of our trip to Cuba as a result of the delays.

We did not arrive to the resort until 1:00am. Sunwing has stated in their system the reason for delay was due to technical difficulty with the aircraft however, this is not true. The aircraft was there. The reason we were delayed was because they did not have all the flight attendants. I am unable to submit a claim online for a refund/compensation because it says the delay was due to safety concerns. There is no number for customer care and the sales department have been giving me inaccurate advice.

This is very frustrating. Please have someone give me a call at your earliest convenience at [protected]. Thank you.

I reserved Diamong Club at Royalton Antigua for the family of 4 specifically requested 2 queen size beds since it's for of us. When I arrived and they were so quick to get my resort fee per day times 4 people. At first they were pushing me to upgrade to swim up room. After they brought me to my room with is only made for 3 people and refused to help me out, at that point I said I will upgrade to swim up room which is all of the sudden was not available and their answer was that hotel booked for today but room will be available tomorrow (which is next day). I went to Royalton Antiqua site and rooms with 2 queen beds were available on the same day and once again I was told nothing is available at that point I said why is then it's on you site, no answer was given to me and simply ignored. Don't book and waste your money on this hotel.

I am saddened to make this complaint because there are many positives about this hotel. We have just returned from a 6 night stay at the Royalton Grenada from 20/7-26/7, 2 rooms for 3 of us. Gillian Roberts, Rhonda St Louis and Beverly St Louis.

Our complaint is with regards to the options available and quality of food throughout our stay, with poor management by the hotel in providing continuity and quality to guests at the same time as hosting an event such as a wedding.

The hotel website sets out the opening times for the 4 restaurant options and I now note that below these details, it states that these times can be subject to change. Throughout our stay the opening times certainly were subject to change.

Without doubt the most popular and the best overall food option/ quality was the buffet meal given at lunch time and in the evening. The actual Italian, French and Indian restaurants took turns to close each day throughout our stay. This reduced our evening options from 4 to 3. We were unaware of this and we never made any connection to realise that it was believed to be our responsibility to use our tv screens to understand daily closures. We don’t think that the daily closure is a good service to residents as this is not made clear on the website when making the booking and not made clear at check in.

We just got on with this, but the issue came to a head on Friday 22 July when the hotel hosted a wedding.

On the same day we made arrangements to purchase 3 evening passes for non resident guests to join us at the resort to enjoy the facilities for a cost of

$120 US each. The passes were booked and paid for the day before and we looked forward to welcoming our guests for a relaxing evening together.

However, the evening was a disaster because the hotel had redirected the majority of staff into managing the needs of the wedding. So on this particular night the Indian restaurant was closed but in addition the wedding reception was held in the buffet. No alternative buffet in any other restaurant was offered to residents to replace this. So we were therefore left with an option of only 2 restaurants, both of which we had already tried, plus we’d booked and paid for 3 guest passes.

We had absolutely no idea that these were our only options on this evening because at no point were the restrictions explained to us either as residents or guests. Two of our guests were vegan and we were left with no buffet and no Indian and very limited options at the French and Italian. In addition we were told we couldn’t be served food until 10:00 pm.

We took our complaint to reception who apologised. But we were left with no food option until 10:00 pm with 3 guests who had passes until 11 and in reality no real choices for vegan within the 2 remaining restaurants. This was abysmal for us as residents but at 120 US$ each for guests was a downright disgrace.

Eventually after best part of an hour asking to speak to a manager we spoke to Curtly who was the guest manager on duty that evening. Whilst there can be no complaint regarding the service staff provide across the hotel, unfortunately Curtly’s attitude and approach did not reflect that of those he manages. He was dismissive and disconnected. He continued to check and look on his phone whilst we explained our anger at the situation we had found ourselves in and the fact that we felt our special evening had been ruined. We would never have booked for our guests to join us if we knew that the hotel could only provide such skeleton options when hosting a function such as a wedding. Curtly remained disconnected and informed us that we should have known about the closures and limited options by looking at the TV in our rooms or those around the resort. It never occurred to us that we needed to do this. Eventually Curtly abruptly informed us that he would try to get an option for some Indian food to be provided in the French restaurant which we declined because time had gone on, our guests hadn’t enjoyed any of the facilities whilst waiting for us to make our complaint, and that the whole episode had been a disaster and an awful waste of money. Curtly provided the option of a refund for the guests and stated they needed to leave the premises immediately.

We left with them. Took transport into St George’s and discovered the evening had been lost and that after 9:00 pm restaurants had closed. We returned to the hotel hungry and disappointed.

We have recently returned from the Royalton Punta Cana,this resort is classed as 5 star and the hideaway described as a couples retreat where you can relax and spend quality time with your partner.

We complained numerous times along with other guests about the partying in the swim up pools until all hours of the night and morning.We were woken at 3.50am one morning with people shouting and playing music.

The rest of the resort was packed every evening with Royalton splash guests,we couldn’t find seats at the martini bar or for the outdoor shows so we just went back to our room early most nights then had to listen to the partying.

We payed extra when we arrived for hideaway as the room we were allocated was dirty and smelly.

We are trying to get back the money we payed for the upgrade because it wasn’t worth it.There were people just being given the upgrade for free which also left a bad taste.

I’m glad to be home as this was a expensive mistake and at this moment in time I wouldn’t return to a Royalton resort.

The stress this has caused my wife is wrong and upsetting.

I flew from Montreal to Cancun and my luggage never made it. I had 4 luggages that i checked in at the same time. 3 made it and one did not. I filed a report and I have been calling the phone line with no help at all. I sent in a picture of the luggage and I had made 3 tags with all the info and glued it to the luggage. In case the airline tag falls. It would be impossible to not find it. I call them and wait for a long time and when the call does not disconnect and I get to someone, I get no answers beyond that they are tracing it. They keep promising to get back to me and they never call back. They paid me 150$ CAD for the first day and the next two days, they told me that they would transfer the 75$ daily, only to find out that they have not been depositing the money on the card. To make matters worst, the luggage has my medicine that I have been without since I got to scuba. This is the second time that sunwing looses my luggage with no luck.

Worst experience at a big cost, compliant is to get reimbursed for non-existent services. Ian about to start a few YouTube channels, IG, and forums to description my experience and find others. Below is my compliant for an unacceptable stay at Royalton. We work hard for vacations and companies have to be held liable.

To whom it may concern,

The Name is Luis Sosa we came here traveling with family. All of us did the diamond club swim out room. I paid $2762.08 for 3 adults 4nights for what I think was bad service and bad experience which was not acceptable. We even thought we were getting $600 credit and they gave us a $600 discount booklet. No where in our purchase of the vacation did it say a discount booklet. My request is for a 1/2 a refund back for services we did not receive under the diamond club program.

My request is for a 1/2 refund back due to not meeting up to the services you advertised and were expected for a diamond club. We stayed at Bahia Principe and service and experience was far way better experience at 1/2 the price.

Our experience, after many compliments nothing was done. Spoke to guest relations and requested managers and no one followed up. I was given Maxcine fountain

Lana Clark who never reached out to me even though I stated I was checking out today.

Not acceptable service for what we paid,

Warm cocktail drink welcome

Room musty smell, no slippers in room, no bottle of liquor, no room service menu books, no pillow menu to choose

Complained about AC not working well, they came still the same. All restaurants barely any AC.

Restaurants barely got in only after many complaints did they accommodate us.

Swim out always had bugs, garbage, and grass clippings no one cleans it or skims pool. Bottles and garbage at bottom of pool.

First butler could not get us in for dinner anywhere so we ate buffet

Made request for butler to get coffee, fruit, and breads in the morning nothing came. I ordered it myself through room service.

Second butler spotty response and again could not get us in anywhere to eat for dinner.

Butler thing is a joke, never if hardly visible.

Tried the hydro therapy one of perks for diamond and nothing was working, no showers or any of the water falls nothing useless.

Diamond club is suppose to have access to premium drinks but no one can make a drink and many bars did not have premium liquor. Even ones designated for diamond only. They usually don’t have anything no mint, no lychee, no bitters, always missing something everywhere you go can’t get a good drink. Stuck with rum and coke or juice and vodka. Not what we paid for.

Power went out in room momentarily two days, today this morning no WiFi.

We have stayed in Mexico with similar butler and diamond club services so we know what to expect. The service we got here with respect is not domain club we should have stayed at a regular room which was half the price. Actually service we got was worst then most resorts we ever stayed at for

Cheaper money.

My request is for 1/2 refund back due to not meeting up to the services you advertised. I will make a lot of noise about this if we are not compensated in some way as no one should have to pay what we paid for the service we got.

Have managemenot call if they want to speak [protected]. Else in one week I will be reach out to owner and corporate about situation on this hotel. Attached are just of few pictures that I have, I will post lots more.

OMG, where do I start. Sunwing Vacations Booking Invoice - [protected]. Arrived at Memories Varadero, Cuba Resort. It was a vacation from hell. When you travel each year and then can't travel for 2 yrs then you book a nice holiday to go eat, relax, enjoy your resort and you arrive in the midst of chaos. There was hardly any food and what there was unfavorable, and the bus load of locals from Cuba made darn sure they got it all stuffed into Tupperware containers while looking at the buffets. The breads were tasteless and hard as rocks. The toilet areas were disgusting and needed to be cleaned or toilets broken. The locals drank all the liquor and ate all the food, and the Cuban kids took over the pools and peed in the pools to the point where urine was in the pools over the le el of chlorine. Washrooms by beach weren't open and the snack bars ran out of milk and french fries everyday due to the bus loads of Cuban locals eating everything UPF. The french fries were the only thing that was edible and were gone before you got to a snack bar. I got a bladder infection and went to a doctor on resort and they had nothing for me in prescription to take away my pain. The lobby stores wouldn't take pesos and stated visa or MasterCard only. I could not buy a pack of cigarettes, as they wouldn't take my pesos. The whole trip was such an inconvenience, disappointment, unhealthy and I say trip from hell. I would like to be credited for my trip which was $1105.00 and put towards a nicer resort thru sunwing in 2023. I do hope you understand and take empathy for this awful, terrible vacation and give credit for a more enjoyable one in winter of 2023. Thank you for your empathy and understanding and look forward to credit for a most enjoyable trip next winter in a relaxing and enjoyable resort.

I have tried calling and emailing regarding 3 Gold and Diamond rings which have gone missing from my safe in BlueWaters Montego Bay. I returned from holiday to find my rings were missing. We were moved 3 times due to issues with rooms but the rings were not packed with my other watches from one of the safe’s!

Trying to get hold of someone to investigate since Tuesday 10th May when we returned home and found them missing.

Can someone please have the courtesy to contact me as I’m totally distraught as one was my grandmothers ring totally irreplaceable. Heather OConnor rooms 420, 3607 & 3312 at Blue Waters.

Should I not hear from you I will notify the Jamaican police to investigate

Hi, I've tried complaining about this hotel because I have had an awful experience with them and from the first hour of what I refuse to call a holiday, until the last min 11 days later, we were treated badly and even after they knew we are travel agents too.

Is there an email address I can send you over the complaint I sent to them please.

Even now after we accepted their poor 5 day compensation, they are saying it expires next month, in another bid to provide awful service and rub salt in the wounds.

We went on vacation in an all inclusive trip to Jamaica from April 11 - April 18 2022, well with the flight delays it was more like no sleep and April 19 2022.

The resort was the worst one I have ever been at, the people were rude, the Sunwing rep onsite was never available to talk to. When flights were delayed, no one informed us, it was only after missing the pickup time and panicking with a family of 5 that we found out there were issues with Sunwing flights.

This costed us meals, stress and a day of work. I am so upset. There is so much more but this is the surface issues.

BELOW IS MY itinerary for trip with sunwing and varadero beach resort. I have written in a complain for the worst holiday of my life. i AM sending you my itinerary so its easily found. I went with belinda rae richardson and myself linda carolyn mcguire. I have never had such a terrible experience both on plane and at memories resort. The service is terrible on plane, no cookie or anything, they skimp on drinks and the seats are too close together so knees are touching front seats. and now for the resort. OMG due to the resort closed down due to covid for 2 yrs the govt gave them permission to go to all resorts to eat, sleep and drink cocktails for 3 nites then another bus load would come in. they were taking food and putting it in tupperware and bags to take home. there was line ups so bad just from the cuban locals. the food was terrible and not enough supply. ran out of booze and had no milk for our coffee. the kids pool across from our room was full of urine and i got an excruciating bladder infection of which went to doctor in resort and she couldnt help me. no medicine for me she said. When you would go to a snackbar they were out of everything. this trip willbe not one of my memories thats for sure. I am asking for a credit to myself and i do hope belinda my friend complains too but she suffers panic and anxiety and i am sure she cant do this. I do know i want a credit to go to mexico or dominican next year. i will never go to cuba again. they dont stop bugging you for money, clothes, etc while you walk around resort. i had one guy who wouldnt leave me alone. kept coming to my room in front looking for money as others were doing the same at pools and beaches. they also wouldnt take pesos i was told to buy and spent ridiculous money to be told they only take visa or mastercard or canadian or u.s money. so that was a stressful situation also. i couldnt buy anything in tuck shops as they only took visa everytime i went in. just a horrific, stressful, unhealthy trip. i had lost a year suffering from diverticulitis and waiting on surgery and had no year which was lost being hooked up to antibiotics. i felt i was ok to go on a beautiful trip to enjoy sun and sand and it was the most horrid trip and i fly on trips every year. i do hope you take this into consideration for another trip with sunwing to a more beautiful destination. thank you for your time.

Trip Information Payment InformationBooking: [protected] Grand Total Amount: 2,210.00 CADBooking Status: OKLead Name: LINDA CAROLYN MCGUIRE Total Received: 2,210.00 CADNumber of Passengers: 2 Total Amount Due: 0.00 CADDeparture Date: Wed, 30 Mar 2022E-DocumentsAvailable to print 28 days prior to departure,please visit My BookingBooking Date: Thu, 17 Mar 2022Invoice Date: Thu, 17 Mar 2022Invoice Number: 10314787Passenger SummaryPassenger(s) Gender1. LINDA CAROLYN MCGUIRE F2. BELINDA RAE RICHARDSON FFlight SummaryFlight From To Via Aircraft Passenger(s)WG652MONTREAL TRUDEAU, QUEBEC(YUL)VARADERO (VRA) 737 1, 2SUNWING AIRLINES Wed, 30 Mar 2022 Wed, 30 Mar 202211:55AM 3:55PMSeat number(s) selected:WG653 VARADERO (VRA)MONTREAL TRUDEAU, QUEBEC(YUL)737 1, 2SUNWING AIRLINES Wed, 06 Apr 2022 Wed, 06 Apr 20225:10PM 8:45PMSeat number(s) selected:Products SummaryHotel Name Check In Check Out Room Type Nights Occupancy Passenger(s)MEMORIES VARADERO BEACHRESORTWed, 30 Mar 2022 -4:00PMWed, 06 Apr 2022 -12:00PMGARDEN VIEW ALLINCLUSIVE7 1 Double 1, 2Other Products Date Duration Quantity Passenger(s)CHANGE PROMO PRODUCT: Changeyour plans anytimeWed, 30 Mar 2022 7 days 2 1, 2Transfers Quantity Passenger(s)ITC INCLUDED VARADERO AIRPORTTRANSFERS: ZONE 1 RETURNTRANSFERS1 1, 2

hi i have just returned home last nite apr 6th from varadero cuba on sunwing flight WG652 and 653 flight from montreal to varadero 7 days returned apr 6th. as soon as we got to resort there was no food that a canadian would eat, the food was sooo salty i still have salt taste in my mouth. no milk for coffee, the cuban locals came into the resort everyday and stayed for 4 nites at a time as the govt was giving them free resort as they are poor and cant eat. this is unacceptable to a tourist paying money like we do. i got a bladder infection from the pool 2 days in from all the cubans peeing and kids in the water. went to see their doctor and they had no pills etc to give me for a bladder infection. i suffered excruciating pain. they ran out of all their liquors on a daily basis. room service was not the greatest as the cleaner maid did not sweep the bathroom once and there was hairs in corners. yuck. i can tell you i will never step foot in MEMORIES or any resort again in cuba. i travel every year and save for a beautiful holiday and this is just under the grid for a nice holiday. i would think that sunwing would compensate me and my friend belinda rae richardson and myself linda carolyn mcguire for this terrible unruly holiday. it was totally disgusting. i know some people left and went to another resort due to all the local cubans being there. just totally disgusting and i am so upset i spent my savings for a beautiful holiday and couldnt wait to get home. also there was no tvs to watch movies. i am not a technical person so i dont bring any computers etc. i am just not happy with the whole presentation, the way the resort handled things, we did get a free lobster dinner on them but yucko. fresh fish i dont eat, half a tail of lobster. omg that was it. it was gross except for fresh buns. my friend and i said of the whole trip those buns were fresh for once as the whole week they were hard as a rock and tasted like sandpaper . i would like to be reimbursed for this trip of $1105 or have credit to go to somewhere else in the caribbean. the plane ride home was also so pushed together we could hardly move in our seats. just terrible trip all together. i do hope you take this into consideration and make me a happy traveller once again with sunwing vacations. i look forward to hearing back from you. thank you and i hope you will be empathetic to this terrible week we had. linda mcguire tel no. [protected]

We came to Iberostar Grand,Montego bay,March20/2022.Today is March24.representative nowhere to find,We do not know when is the bus to take us to the airport.Flight to Toronto,March27/2022.

Flight numberWG781.

Please,help us.

Sincerely

Liliya and Filipp Fisher

Royalton Splash Punta Cana

Highway Macao, Punta Cana 23000, Dominican Republic

Reservations : Check in January 4th,2022

Checkout January 6th 2022

Horrible hotel experience

1. Rooms where double booked therefore random staff members along with new check in customers would come in the room randomly even as I was changing!

2. Check in took about an hour and a half and bags where not delivered to my room, I had to go get them after hours and found them still outside and they were on the FLOOR along with multiple bags from other customers

3. Staff were so rude and when asked to speak to a manager they would say that they didn’t have any which is absurd.

4. Rooms service would never come or it from about 4 hours

5. The rooms where not properly cleaned and there was mold in the bathroom

this vacation was so expensive yet the service was horrible, there were many more incidents but I could literally write a book about it. I only spent two day and I can only imagine families who booked for a longer time. I hope this is the correct site for complaints, I can’t believe I can’t get a hold of the Royalton chain for this complaint.

Thank you for your time.

Excursions From Sunwing Agent in Cancun Mexico:

We booked a holiday through Sunwing for our Honeymoon from Feb 6th to Feb 16th 2022 from Vancouver BC to Cancun Mx, we were advised to book our excursions through our Agent who was located in our sister hotel the Iberostar Maya in Cancun. His Name was Mario. We purchased a Romantic Dinner Cruise for $284 Cdn for Friday the 9th of Feb pickup at 3:30 PM. I asked our Agent to give us his phone number and a confirmation of our trip. 10 minutes later I received a text message I thought was a confirmation so I said OK but what it was, it was a change in pickup time, that I didn't see. The ninth came and we were waiting in our room until 3:15 pm when we arrived at the lobby, we waited for 20 more minutes and asked the bell boy if the transportation arrived yet. He told us they came at 3:05, he specifically asked them if they wanted him to call our room, he said no, and left. We then proceeded to go to where our agent was but he had left, got him on the phone and all he did was say it was our fault and refused to do anything about it and in fact said we will be charged a $30 no show as well. he was rude and ignorent and uncooperative. our booking number was [protected].