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Sunwing Travel Group

Sunwing Travel Group review: Royalton Chic Punta Cana

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8:07 am EDT
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We are studying from April 10-17/2024 at the Royoltan Chic Punta Cana.

We were approached by the concierge ending offered a free 25-min massage in return for listening to an offer to book directly with Royoltan.

We were shown pictures of his small children and if we were willing to listen for a few minutes it would help this concierge with his manager.

This presentation was a sleezy pressure-sale tactic to circumvent a non-compete clause by way of psychological duress. My partner was in tears after, what felt like, we were continuously held back after requesting to leave on three different occasions. We were made VERY uncomfortable with personal questions even after we stated we are not interested in answering.

At the end of this experience we instructed management and their staff members to not approach us for the remainder of our stay. The Manager named Pedro was indifferent and downright rude when we forwarded our complaint.

We will not be staying here again nor recommending this resort to our circle.

Claimed loss: 90 minutes of our time and psychological duress

Desired outcome: Do not try to circumvent a non compete clause by pressuring guests.

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