Sunwing Travel Group review: Struck on the head by flight attendant.

Subject: Incident Report and Compensation Request – Flight WG 4388 on March 5, 2025

Dear Sunwing Customer Service Team,

I am writing to formally report an incident that occurred during my flight with Sunwing (WG 4388) from Cancun to Edmonton on March 5, 2025, departing at 17:25. I was seated in 7D and wish to address a concerning experience that has resulted in physical discomfort and property damage.

During the flight, I was asleep in my seat when I was abruptly awakened by a blow to my head from a flight attendant. Upon waking, (19:30 approx.) I realized I had been struck, and the attendant promptly asked if I was alright. I responded that I believed I was, though disoriented. The attendant then instructed a child seated in 8D to place his shoes under the seat, which I assume was the reason for their proximity to my seat.

The following morning (March 6, 2025), I awoke with a persistent headache and discovered that my eyeglasses were bent, likely due to the impact. This incident has caused me both physical discomfort and inconvenience, as my glasses require repair.

I kindly request compensation for the distress, physical discomfort, and damage to my property resulting from this incident. Additionally, I urge Sunwing to investigate the circumstances to ensure such accidents are prevented in the future. Please let me know what steps I should take to facilitate this process, and I am happy to provide further details or documentation if required.

Thank you for your prompt attention to this matter. I trust you will handle this concern with the seriousness it warrants.

Sincerely,