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Sunwing Travel Group Reviews and Complaints

Sunwing Travel Group review: 60 day booking = free baggage false

Disappointed Sunwing Customer of US

Nov 17, 2025 5:25 pm EST

Verified customer

Featured review

When booking our vacation package on sunwing website we assumed we were getting a free checked bag as the only exclusion was an epackage. No where in the booking process does it let you know what packages are epackages. Apparently even though the flight detail says checked bag - charged which you would assume is for packages booked outside of the 60 day window that means its an epackage. I strongly recommend NOT booking on the sunwing website, call them to have an agent book it for you so that you do not get a surprise bill at the airport when checking in your bags.

Recommendation: Do not book online call to book

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Sunwing Travel Group Contacts

Sunwing Travel Group phone numbers

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Sunwing Airlines

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+1 (416) 536-7422

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Sunwing Travel Group emails

customersupport@sunwing.ca

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Confidence score: 100%

Support

foundation@sunwingtravelgroup.com

95%
Confidence score: 95%

Sunwing Travel Group address

27 Fasken Drive, Toronto, Ontario, ONM9W1A2, Canada

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