Sunwing Airlines — severe flight delay & cruel treatment
We flew with Sunwing to Cancun on Feb 3, 2010, with my wife and three very young children. We loved the resort we stayed at and everything went almost perfect, except on the day of return. On feb 10, 2010 the driver took us from the Hotel, he drove like a crazy man and we had to listen to a very loud Mexican music for more than 40 minutes and he had the air conditioning so high (very cold) that we almost needed blankets. But this was nothing compared to what happened later. We arrived at Cancun Airport at 7.30 AM, the flight was supposed to leave at 10.20 but it got delayed until 1.30 pm due to maintenance problems and no body from sunwing bothered to explain to us what was happening. We finally took off to Cozumel to pick up more passengers (we were never told about this stop before we left Toronto) and when we landed we were told that the same technical problem has recurred and that we had to wait on the plane until they fixed it. After waiting for one hour and 30 minutes on the plane (which was extremely hot) they finally said you can leave and wait in the airport hall. There were other 150 passengers waiting, I told them that my wife is pregnant and that she cannot stay sitiing or standing, she needed to lye down and we asked the sunwing person to put us in a Hotel until the problem was solved. they said they would look into this, in the mean time they did give us food vouchers (only one place was open in that airport and it did not have enough food). then they said it was going to take 8 more hours for another plane to arrive from Montreal. I asked them again to put us in a Hotel but they refused. Finally, the people in COzumel left us all in a big hall and they closed the door and the air conditioning. This was the worst day of our lives considering also that we have 3 young children. We finally left cozumel at 1.30 am after a 17 hour stay in airports and arrived in Toronto at 7 am. My wife had to stay in bed 3 days due to fatigue and severe pains, I had to take time from work to look after our children. I will never fly again with sunwing and I am telling all my friends also not to. I will be asking for compensation from the company otherwise I feel obligated to take legal action against Sunwing. I would appreciate any help in bringing this complaint to the president and CEO of this company.
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