Sunset Group — Fraud and dishonesty!
Sunset Group - Royal Fishermam, Playa Del Carmen Mexico BUYER'S BEWARE !!! Do not purchase a time share with this company. They are Unethical, dishonest and should be put out of business. I am writing this complaint to warn every potential buyer of this horrible business and to hopefully bring total resolution to our experience. We vacationed in Playa Del Carmen in October 2007 and in the process of picking up our rental car, we were asked to attend a no pressure-quick 90-minute seminar at the Sunset Fisherman Resort.
This turned out to be a Big Mistake! The presentation was very high-pressured and very distracting. The whole ordeal took over 6 hours, surrounded by multiple sales staff taking turns talking to us. It was very overwhelming and confusing. The first offer to purchase was around 68 thousand dollars. This dropped to around 38 thousand when we were told they would purchase a U.S. timeshare we had for 30 thousand dollars. They said that they needed some business write offs for their firm. This seemed very odd since they did purchase this timeshare from us, then sold it back to us for one dollar.
They said this was a standard business practice in Mexico. This enticed us to purchase since we have tried to sell this timeshare in the U.S. with no success. Our thought was this would be a great time to sell this timeshare and get a very generous price for it. This was again was a bad mistake.
After signing the contract they offered to move us from the place we were staying in Playa into their resort for free to finish off our vacation. We decided to take advantage of this. During our vacation at Sunset Fisherman, we met a few other people that also purchased a timeshare from this firm but at a lower cost (exact same package).
After further review of our contract, we decided to cancel since we did not feel very comfortable about the whole business transaction. Therefore, we used the five day right of rescission as stipulated in the contract. We followed the terms of the contract termination clause (13) as written in the contract.
We wrote up a cancellation document and presented it to Sunset Fishermen (which was easy since we were staying there). They accepted this and said they would process the paper work and credit our accounts. When we arrived back in the United States we were pleased with our decision to cancel, especially after we found out there are thousands of complaints on the Internet about the Sunset Group. The problem we encountered was our credit card charges were never reversed so we wrote the Sunset group and requested refunds. They wanted us to send them a copy of our cancellation letter since they claimed they didn't seem to have it. This is when we knew the postings on the Internet were so very true.
We were being scammed and taken advantage of financially. We sent in the documents and waited for closure. This never happened, so we wrote several additional emails to this firm. We finally were contacted by a person named Rosalia Silva Campos. This person was useless and was very dishonest in her statements to us. We decided to fight this through our credit card companies. We did so and provided proof of our claim.
Now the Sunset Group threatens us with a collection agency and is attempting to ruin our credit. Un-believable, this firm must be put out of business. We are seeking total resolution.