Suddenlink Cable And Internet — outages/billing
I have been having continuous problems with Suddenlink for several years. The first year at one location, I had no problems, but it all started when I moved. I disconnected my internet at my home, and moved in to an apartment that already had cable hooked up and paid for. I used the cable for 2 years, and then I called to get the internet hooked up. They informed me that I have been receiving illegal cable for the last couple of years and I need to pay for it. My apt. complex confirmed that I do not need to pay for the cable, but I do need to pay for the internet, but Suddenlink continued to bill me for both services for 3 months until I moved again. I had the cable and internet hooked up at my new home in June 2008, and now, in October 2010, they are still over charging me a full month on each bill, so that I am always a month behind when I am not really. They also charged TWO transfer fees because we were originally set up to be hooked up at one location, and then it was changed to the address next door, but I was charged for both locations.
I have now had both services for 2 1/2 years at my current home, and we have constant problems with the cable and the internet. The internet goes down often, a few times a week, and there have been several occasions where we lose service for more than 6 hours at a time and I still have never been refunded for these times without service although every time I speak with a rep, they assure that I will be credited.
The final straw now is the cable services. Suddenlink required that we switch to their digital boxes. I hooked them up, and the picture and sound quality were horrible to where we could not watch television. It was all digitally on the screen and the sound cuts in and out and parts of shows skip. Suddenlink advised me to disconnect it for now and they would send someone out to look at it. Well, they did not have anyone available for 6 weeks, so I went ahead and told them to come out then - the date would be Sept. 6, 2010.
We waited around all day because it was Labor Day, and no one ever showed up. I called them, and they said they don't work on holidays. Why the hell did they schedule it for a holiday then!?
So, two weeks later, channels 28-48 are just suddenly no longer available. I call about it again and they scheduled for someone to come out to look again. This time it only took 2 days...hmmmm.
The worker told me that the channels were gone because we did not have our boxes hooked up, and he installed them all. They worked for the few minutes that he was there, and by that evening, it was all digitally and skipping again. Then the internet went down again.
2 days ago, someone came out with more hardware to fix the digital problem, and it seemed to help quite a bit, but it's still having issues from time to time. The worst is Suddenlink does their "updates" that should last a moment, but it actually lasts about 45 minutes.
Guess what!? The internet was down AGAIN this morning from 4am until at least 9:30am. This happened at home and work, so I know that this is a SUDDENLINK problem and nothing with my personal computer. The entire town has spent a minimum of 24 hours without internet service this year alone, and that is a very low-ball number.
I am so sick of the services, the outages, the customer service, and STILL no refunds, credits, or any acknowledgment that they are WRONG. Unfortunately, there is NO competition here, and I not able to get cable tv or internet services with any other provider.
If anyone has any recommendations for me, please let me know!
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