Suddenlink — fraud / unauthorized charges
Suddenlink has continued to bill my account since May 2008 for internet coverage I was not receiving- in an area where Suddenlink doesn’t operate!!!
November 2007- I was staying at my aunt’s place & signed onto Suddenlink for internet. By February 2008, I was SO FED UP with the TERRIBLE CUSTOMER SERVICE and slow internet that I told them I wanted them to take me off ASAP! I would no longer require their services. They promised to refund my account for the last month. It is now October 2008. They have yet to give me any refund.
I had already been taken off the account in February 2008 & moved out by then. In May 2008, my aunt wanted to turn the internet back on at her place in Arkansas. Suddenlink began charging MY credit card account- one that I had stopped using.
From May – October 2008, Suddenlink has continued to bill me for services I am not receiving. I have been paying for services I am not receiving while living in an area where Suddenlink DOES NOT OPERATE!!! Although I have called Suddenlink, I have not received any form of refund.
Although my aunt signed back on to Suddenlink’s internet, she received no service whatsoever, while I was being billed for it. She complained continually to Suddenlink. They told her not to worry because she was not being billed. What they didn’t tell her is that I WAS!
DO NOT USE SUDDENLINK!!! Unless you enjoy having unauthorized charges placed on your account long after you have cancelled services. If anyone has any information on how best to handle the situation (including legal services) please let me know. I will be taking legal action.
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