Subway

Earlier this week my elderly brother (73 yrs old) and myself (70 yrs old) went to the Subway here in King, NC. My direct order was a 12 inch Philly Cheese with jalapenos, a 12 inch Italian with extra pravalone cheese and oil and vinegar. The server asked what else and I said 2 medium teas. He then asked what else on the Italian and I told him nothing. I have no bottom teeth, so I can not eat lettuce, tomato, onion, etc. When they brought the food to the take out window, I did not check the sandwiches as I expected them to be right. When we got back home, my brothers sub was ok, but when I opened mine, all I had was cheese on it. No meats whatsoever. A couple of hours later I had some errands to run so I went back to the Subway and spoke with the manager. I asked why they charged me $17. and some change for the subs like that. She informed me that that was what I ordered and it was considered a veggie sub. I do not understand how this could be a veggie sub when I ordered an Italian. She was rude to me and so I left. We are on social security and have always considered it a once a month treat to go to Subway. I guess that is out now. Just want to know What has happened to customer service?

I went to cocoa beach subway (it is a subway/dairy queen) near state road 520 in Cocoa Beach on north Atlantic avenue. When I walked in my opinion it needed to be cleaner (in my opinion it was a roach motel). I grudgingly ordered a sandwich and had special conditions that they would not adhere to. the person I believe to be the manager said "we don't accommodate Jews!" All I wanted was to keep pork from touching my sandwich. So I left and went to the cape Canaveral subway. Again I believe it could be cleaner and again in my opinion was another roach motel. Again I was cautious about ordering, but did. They also would not accommodate my request and then the person I believe to be the manager of the one in cocoa beach appeared and they whole nastiness of the alleged cleanliness of the two subways made sense. The woman who may or may not be a manager of the two subways stated "get out ~ we don't serve f*cking Jews." This hate monger needs to be behind bars.

I was watching CBS this evening and during a commercial break, I caught one of your commercials that was just disturbing. It was one where a couple (don't remember if they were married or not) were sitting out on a blanket watching the stars. The girl asks to make a wish together. Apparently the guy wishes that his girlfriend becomes a Subway sub because she all the sudden transforms into one.

What kind of message are you trying to send to people? That your subs have more worth than someone's girlfriend? That is low. Very low. And I refuse to eat at any of your restaurants again until you remove this terrible commercial from the airwaves.

Sincerely

On my lunch i went to the Subway Restaurant on 6133 South Blvd, Charlotte NC 28224. I bought two 6inch subs( cold cut and chicken bacon ranch). I didnt know that they were footlong February until I got to work and my friends told me. So i called the store to tell my complaint and the Manager comment was, " So what do you want me to do about it". She never once appologize or offered me the other half of my sub. She was so rude and uncaring. She told me well if you want the other half of the sub you will have to buy and said she was busy. I will never go back to that store and I will tell everyone at work. I will also place the incident on the board at work.

I have heard several people talking about eating at Subway. I told him about the incident and he said it was partly my fault for not reading the signs. I told him be better not come back with Subway or I would put an anonymous note in the manager's office saying he is sexually harassing me. Another was a mother of an eight year old boy and seven year old twin girls(fratinal)also wanted to order from Subway. I told her if she brought food from Subway that I would call CPS and say that she beats her children. She told me to take a hike and has not talked to me ever since, especially since I just said that to scare her into changing her mind.

I don't lie so I did not make false reports to these people, but I was hoping with my threats that they would listen to me.

i used to work for subway the one next to buntings warehouse in nerang and they would have had to have been the worst people i have ever come across in the work place and out.

they were verbally abusive not just to me but my fellow team mates, if we were sick and provided them with a docs cert they would call us liars and make us start at 6am
if we went on holidays they would punish us by a weeks worth of 5-6am morning starts if we were even 2 mins late to start they would yell at you, if you wanted a day of they would complain and more then likely make you work, on our days off she would call and make us work on our days off then not give us another day off for a whole week. i told them i was doing a course and the male owner began to yell at me in front of my fellow workers which was obviously embarrassing, i just advise no one to work for those monsters, if they fire you or you quit they wil more then likely try and get out of paying you your last pay as they are doing that to me and have done to some other employees that i know off.

After leaving one of the two Subway's in our town because they had absolutely No cheese, in a sandwich shop! My wife & I went to Subway at Walmart. Didn't have the bread I wanted. Out of 3 of the 4 cheeses offered, no onions & there is a supermarket 30 feet away. So I paid almost $9.00 for this sandwhich full of attitude & excuses from the girl behind the counter who didn't want to hear how I felt about it. She then tossed my sandwich towards me & proceeded to have a meltdown. When a company spends the kind of money Subway pays for their extensive ad campaigns to entice us to try their new products. They need to spend a little more on operations & employee training. There was no manager in the shop to answer my questions. Subway must feel comfortable leaving their billion dollar business in the hands of emotional 17 year olds. I will no longer support this business!

I have been working for Subway for 10 year and mr. mohan business partner. He has one dirty towel use in back on table and also outside but I seen he didn't wash hand proper way and after he made a soup with hand. I think towel wasn't sanitized. This very secret complaint for my name but keep very secret. I e-mail before cellphone so this complaint payment requirement.

If you order a basic item, and the sandwich apparently adds more toppings, without asking you what you want - expect to pay for it! At least that's what the owner of Lynchburg Virginia's Subway's commands. After over a year and a half of doing business with some great sandwich makers and managers, with no problems - today was my day.

I ordered a new sandwich for the first time. The sandwich maker was new, and had to read the instructions. No problem. I just wanted the plain sandwich (e.g. Veggie Delight), and "whatever comes with it" I said. So she prepares the sandwich, and all looks great. Then when it comes time to check out, it was rung up for 25% more. I politely asked, "why the price difference, I don't mind paying the additional cost, but can you tell me why it is that and not the price you all have posted?" She didn't know why it rang up that way. After a minute, and her asking someone else, the "owner" comes out.

I ask the same question, and he informs me I got the "Signature". (I'm thinking, what is the Signature, I just wanted that simple sandwich.) I point to the large picture on the board with the sandwich and price that I asked for. He barks back, but you have all of these extra toppings. I felt bad, because the lady who made the sandwich did not ask me, but I didn't want to throw her under the bus and get her in trouble. Unfortunately, the owner kept on going, and started being sarcastic and rude. I tried making a simple comparison, something along the line that if I ordered a pepperoni pizza, and the person making the pizza added on extra toppings, without customer authorization, why would they expect the customer to pay for that. Of course he didn't get it, and kept sarcastically defending himself, "you see where I am coming from? They made you this sandwich, that is why you are charged that!" (Sighing) By this time, 5 more people were behind us. "Fine, " he tells his nice employee, just refund his money $0.50. (I didn't even care about the .50 cents, I was only wondering why the price difference, and explaining I didn't want the added cost - it was really just an FYI on my part. But, he had to keep going! Trying to explain the already explained.

He comes out from behind the counter and continues his heated comments. I kindly asked if I could get the owner of the store's information (at this moment I didn't know he was the owner), which he replied I'm talking to him. So, I asked then if I could have his business card, to which he replied, "I'm right here, why should I give it to you?" (This is unbelievable! Obviously the guy is having a bad day!).

So, I leave and then he asks for my name in a threatening manner. So, with nothing to hide, I tell him, even spelling out my last name. (Was he wanting to look me up, conduct some background check on me? Either way, it was just adding to his hostile attitude).

So, as I leave I decide to see if I could relay this (not so pleasant) experience back to Subway, just "for the record". I was informed, that Subway relays all complaints only back to the owner. (LOL!) So, I asked HQs, "if an owner spits in your face, you don't take the complaint - even though they have a franchise agreement and are carrying your brand - Subway not take note of that and only forward it back to the owner who spit in your face." Yes. That's what happens at Subway. Amazing!

So, since they don't take a complaint, I thought there is no better place to air grievances than to other consumers. For me, I will continue to do business at his stores (first, because the fool owns all of them and I have no choice ((ha)) - unless I totally boycott Subway while I live here - ; second, I've never had to deal with the guy until now, and chances are I will go another year and a half without seeing him again (crossing fingers).

What comes most of a surprise, and the main reason for this post, is that Subway Headquarters will only forward your complaint back to the owner. This is understandable for those who have issues with their experience with other staff, but not if your issue is with the owner him/herself. So, Subway's policy is - If the owner treats you wrong, deal with it or go someplace else. : )

I went to the Dallas subway today at 9:30 pm, and when upon ordering a sandwhich and the worker was very rude. It's not my fault that I am picky and I like my sandwhich a certain way, its their job to make it. I recommend never going there again, cause you will get horrible customer service.

Subway has a fridge full of expired food. They always just change the labels. They never actually make fresh food. They fill up the food area too much so the top food isn't getting cold. The bread they keep using they don't throw away when it gets hard, they still serve it.. Subway is so nasty, and dirty, and gross, and unprofessional. They don't wash veggies or change their knifes or sanatizer water! REALLY GROSS. They don't even temperature their food, they fake it, so they could be in the danger zone, but they fake it to pass inspection! THEY also had expired chips they were selling.

I frequent the Westbrook mall in Calgary South West. The worst subway is located in this mall. The staff are very dirty and unhygenic - and they jabber a lot being from the phillipines in their language. Recently i have seen a new caucasian lady (perhaps manager) very rude and equally unhygenic. There hair is uncovered and of course there are strands of it in the sandwich.

Canada health needs to conduct periodic and regular checks of these fast foods in malls. Fortunately there are no serious outbreaks of illness - just minor diarrhoea.

Subway in westbrook mall shld either be closed down or given to a better class of management.

My husband went in subway with coupon that says-free 6"sub. Buy any regular sub with fountain drink, & get any regular 6" sub of equal or lesser price free. He wanted a what was on there but a 6" cold cut free. No! They became rude and wanted to argue. The business had a lot of people in it. Think how this made this business look. This is false advertisement. We won't be back and we will tell our family and friends how he was done. Think what the customers were thinking when they seen and heard this..

My 17 year old daughter got her first job at Subway @1464 Mentor Ave in Painesville, Ohio. She worked there for 6 weeks. She was given a week off without explanation. She was given a schedule to return to work on 12/01/11. She worked her shift on Thursday and went in on Friday to get her paycheck. When she went in to get her paycheck she was told that she would not receive her paycheck because Vick was accusing her of stealing.

It is not in my daughters character to do this. She is a very responsible young lady. I have involved the Lake County sheriff to help in this matter. I have called corporate in regards to this matter and I am contacting a lawyer. Misty has had time to contact other people she knows that have worked for Vick and has been told there is a list at the National Labor Relations Board of people alleging the same thing has happened to them.

This man has got to be stopped. He cannot fire our kids and keep their paychecks! It is against the law.

Misty worked for him for several weeks without a work permit. We initiated the procedure of getting one. We have the Dr. physical and her pertinent information parts of the permit filled out. Misty took the form to Vick the day before she was fired for him to fill out. Now all the sudden she is a thief? I think not. Please help! I would like to add that due to Vick’s actions Subway has lost a very good and dedicated worker. Misty loved her job! Just look at the pic I sent. She was beaming with excitement!

I bought a $10 Subway card for $5. I haven't used it yet, it expires in 2016. I check it one month after purchasing it and it has been marked as used. I tried to contact them numerous times, but it never works.

I came twice to subway located at address mentioned on top for a dinner . There was a lady from Philippians's working there had a bad attitude . She does not experienced and not qualified at all to be there. As a customer I have the right to ask for suitable meals but I got ignored by this one. I have the right to ask whether this meal comes with a drink, lays or even cookies. I really don't have say much, the employee should ask if I want to buy so and so. And not only that, she does smile to customers just like the guy who was working with her on the same night. I'm so upset I will never go there again with friends . I like subway but I guess I have to go somewhere else to my meal and so are my friends. I hope this goes to man in charge and fire people like this. This happened on the 29th of NOV, 2011 around 6:30pm and again same day around 10:35 pm. Good day